Re 'Sacrificing Bisham to Save Marlow' exchange of letters

Gwrthodwyd y cais gan Environment Agency.

Dear Environment Agency,

With regard to the Planning Application you have currently with Wycombe District Council regarding the above scheme. We assume that the council, as part of their consent, will have to bindingly guarantee to maintain the installation in perpetuity after hand-over. Could the EA confirm what the likely annual costs are likely to be?

Also, will the EA undertake to restore any property which did not flood in 2003, but which does flood after the Marlow flood alleviation schemes are implemented, at least to their current flood risk status?

We understand that, at a cost of nearly £1M, the EA has recently put in flood alleviation schemes in Cookham which 'restore these properties to their flood risk level of BEFORE the opening of the Jubilee River'. This must set a precedent. Please confirm it will apply to the Cookham Reach communities as well all of whom object, along with the local authority on the opposite side of the River Thames, to the scheme.

Yours faithfully,

Elvira Viano

Enquiries, Unit, Environment Agency

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Enquiries, Unit, Environment Agency

Dear Elvira

Thank you for your enquiry. For your information, your query has been
passed to our local External Relations Team (Planning and Corporate
Services) for advice. They will check whether we hold this information and
they will be in touch with you shortly.

Should you wish to contact them in the meantime, their details are below.
Please quote your Enquiry Ref 100104/jcjc08 in your correspondence with
us.

External Relations
Planning and Corporate Services
Environment Agency
Thames Region, South East Area
Swift House
Frimley Business Park
CAMBERLEY
GU16 7SQ
Tel: 08708 506506

Kind regards

Joanne Carney
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National Customer Contact Centre
Environment Agency

Tel: 08708 506 506

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Dear Enquiries, Unit,

I await your reply, thank you.

Yours sincerely,

Elvira Viano

Enquiries, Unit, Environment Agency

Thank you for contacting the Environment Agency. Please see below
regarding our response times and environmental incident reporting

You can expect to receive a reply from us within 10 working days for any
general enquiry. Please note that bank holiday days and weekends are not
classed as a working day.

If your enquiry refers to a Simple Exemptions application you can expect
to receive a response within 25 working days.

The Customer Charter (response days) for all enquiries start from the next
working day of you receiving this auto reply from us. For example an
e-mail's customer charter sent to us on a Friday will start on the
following Monday providing this isn't a bank holiday.

For further information on our Customer Charter please see

[1]http://www.environment-agency.gov.uk/abo...

But my e-mail refers to an Environmental Incident, won't it get answered
sooner?

If you wish to report an incident i.e. pollution, fish in distress,
dumping of hazardous waste, etc please do not use this e-mail service
instead please call our free-phone 24 hour Incident Hotline on 0800 80 70
60. For more details about incident reporting please see:

[2]http://www.environment-agency.gov.uk/con...

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Edwards, Marie, Environment Agency

1 Atodiad

Please see attached, acknowledgement of Freedom of Information request .

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Dear Edwards, Marie,

I await your reply within the stated time. Many thanks.

Yours sincerely,

Elvira Viano

Jorgji, Tanya, Environment Agency

1 Atodiad

Our Ref: SE18113

Dear Elvira

Re: Sacrificing Bisham to save Marlow exchange of letter

Thank you for your email received on the 04 January 2010 regarding the
above. Please find attached our response to your enquiry. If you have any
further questions please contact us.

Yours sincerely

External Relations
Thames South East Area
Tel. 01276 454333
Email: [1][email address]

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Dear Jorgji, Tanya,

Thank you for your response of February lst. People living on the Cookham Reach of the Thames [from Marlow Weir to Cookham Weir] do not have confidence in your reply of November 11th. Also your reply does not answer directly their concerns with regard to how they might be compensated should the proposed EA scheme - whilst improving the situation for a few properties above Marlow Weir - make a far larger community between the weirs more vulnerable than they were in 2003, for example, given the withdrawal of routine maintenance for the last decade. Loss of flood plain and a silted shallow river simply cannot carry the flows it once could.

Many local residents have seen the objection to the scheme filed by the Cookham Society last October which voiced their concerns.

These relate to the increase in river flow stating that this appears to be in direct contradiction with the requirements of PPS25 to which the proposals claim compliance. Also that it appears that the Marlow Flood Alleviation scheme, and accompanying assessment fails to pay attention to the effects of the scheme beyond its immediate vicinity and that this piecemeal approach to considering river flows is inappropriate.

They also draw attention to Government policy set out in Planning Policy Statement 25 which requires developments to avoid loss of flood plain storage so as to avoid increasing flood risks further downstream. Their concern, and that of all those living on Cookham Reach, is that the proposed Compensatory Storage Areas may not fully mitigate the loss of flood plain noting that the EA has not, to date, implemented any similar arrangements in the Thames Valley.

They also make reference to 'serious directly relevant contradictions in the Environmental Statement filed with the application for planning permission' which also require explanation.

It maybe that you have responded fully to these queries elsewhere and, if so, it would be helpful if you could detail them please on this site for a wider, and very concerned, audience.

Yours sincerely,

Elvira Viano

Jorgji, Tanya, Environment Agency

Dear Elvira

Thank you for your email received on the 09 February 2010.

We will endeavour to reply to you as soon as possible. We aim to send a
full response within 20 working days as set out in the Freedom of
Information Act, or for request under the Data Protection Act we will
send a full response within 40 working days.

Yours sincerely

Tanya Jorgji
External Relations Officer
Thames South East Area
Tel. 01276 454333
Email: [email address]

dangos adrannau a ddyfynnir

Dear Jorgji, Tanya,

I await your reply with interest, thank you.

Yours sincerely,

Elvira Viano

Jorgji, Tanya, Environment Agency

Our Ref: SE18455

Dear Elvira

Thank you for your email received on the 09 February 2010, and I apologise
for the delay in responding.

After reading your email it is not clear what information you require from
us. The content of your email seems to be notifying us of concerns you
have regarding the Marlow Flood Alleviation Scheme. As you have not
requested any particular information or data, or written any specific
questions, it is difficult for us to be able to know how you would like
us to respond.

Our responses to you on the 11 November 2009 and 01 February 2010 in our
opinion addressed your concerns as best we were able based on our
current information.

If you would like to contact me regarding this email, or if you have any
specific questions please contact me by email or telephone and I will be
happy to help.

Yours sincerely

Tanya Jorgji
External Relations Officer
Thames South East Area
Tel. 01276 454333
Email: [1][email address]

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Dear Jorgji, Tanya,

Re my letter of January 4th. Please respond to my request in paragraph 2. Please also reply to my question in paragraph 3, I asked these questions again in my letter of February 9th - paragraph one. Other questions were asked in this letter which require a direct answer which relates specifically to the Cookham Reach of the River Thames. If your 'current' information does not enable you to answer these questions is it right that you should even be considering such a scheme for Marlow.

Yours sincerely,

Elvira Viano

Jorgji, Tanya, Environment Agency

Dear Elvira

I will forward your email on to our Asset System Management Team today
to enquirer as to whether they are able to answer your queries and add
any further comments to the responses we have already sent you under our
reference numbers SE17459 and SE18113. I hope to contact you by the end
of today with an update.

Yours sincerely

Tanya Jorgji
External Relations Officer
Thames South East Area
Tel. 01276 454333
Email: [email address]

dangos adrannau a ddyfynnir

Jorgji, Tanya, Environment Agency

Dear Elvira

I have spoken with our Asset System Management Team who provided the
responses to your previous requests. We will aim to reply to your email
on Friday 12 March. We appreciate your continued patience regarding
this.

Yours sincerely

Tanya Jorgji
External Relations Officer
Thames South East Area
Tel. 01276 454333
Email: [email address]

dangos adrannau a ddyfynnir

Jorgji, Tanya, Environment Agency

Our Ref: SE18455

Dear Elvira

Myself and our Asset System Management Team have been reviewing our
previous responses to your questions under our references SE18455, SE18113
and 17459. We have taken note of your request for a direct answer to your
question regarding the flood alleviation scheme in Cookham and the
position regarding compensation. We apologise for not replying to these
questions to your satisfaction, and as such we are eager to look in to how
we responded previously and work towards providing as full and
comprehensive an answer as we are able.

We are currently compiling a response and we aim to reply by the 19 March
2010, if this is acceptable to you. Your continued patience would be much
appreciated, as we understand that you are anxious for answers to your
questions.

Please contact me by telephone or email if you wish to discuss the
progress of your request.

Yours sincerely

Tanya Jorgji

External Relations Officer

Thames South East

Tel. 01276 454333

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Dear Jorgji, Tanya,
That would be appreciated.

Yours sincerely,

Elvira Viano

Jorgji, Tanya, Environment Agency

I will be out of the office untill 12 March 2010. If you are trying to
make a request for information please forward your email on to the Thames
South East Area External Relations Team at
[email address] Alternatively you can contact one of my
colleagues on the following numbers, 01276 454327, 01276 454345, 01276
454427.

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Jorgji, Tanya, Environment Agency

Our Ref: SE18455

Dear Elvira

Despite our intention to respond to your enquiry by today, our Asset
Management Team have been unable to compile a full response within the
time frame they initially anticipated. I apologise for the continued delay
and any inconvenience that this may be causing you. They have said that
they will endeavour to respond next week.

I will not be in the office next week, but I have informed my colleagues
of your outstanding request, and have requested they contact our Asset
Management Team next week to check on the progress they are making with
the response.

If you need to speak to one of my colleagues or you need to send an email
you can still use my contact details as they will be answering my
telephone and have access to my emails.

Yours sincerely

Tanya Jorgji
External Relations Officer
Thames South East Area
Tel. 01276 454333
Email: [1][email address]

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Dear Jorgji, Tanya,

The answers, specific to the Cookham Reach of the River Thames which may result from the building of the proposed Marlow Flood Relief Scheme, are keenly awaited. I hope the replies will be posted soon.

Yours sincerely,

Elvira Viano

Jorgji, Tanya, Environment Agency

I will be out of the office untill 29 March 2010. If you are trying to
make a request for information please forward your email on to the Thames
South East Area External Relations Team at
[email address] Alternatively you can contact one of my
colleagues on the following numbers, 01276 454327, 01276 454345, 01276
454427.

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Jorgji, Tanya, Environment Agency

1 Atodiad

Our Ref: SE18455

Dear Elvira

Thank you for your email enquiries and I apologise for the delay in
responding. Please find attached a letter from Doug Hill which I hope
addresses your questions regarding the Marlow Flood Alleviation Scheme. If
you have any further questions, or you would like to discuss the content
of the letter please contact either myself or Doug Hill.

Yours sincerely

Tanya Jorgji
External Relations Officer
Thames South East Area
Tel. 01276 454333
Email: [1][email address]

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Dear Jorgji, Tanya,

can you resend the reply from Mr Hill, I cannot seem to unload it.

Yours sincerely,

Elvira Viano

Jorgji, Tanya, Environment Agency

1 Atodiad

Dear Elvira

Please find attached the response letter from Doug Hill which I hope you
will be able to open.

Yours sincerely

Tanya Jorgji
External Relations Officer
Thames South East Area
Tel. 01276 454333
Email: [email address]

dangos adrannau a ddyfynnir

Dear Jorgji, Tanya,

Please thank Mr Hill for his letter although he still does not choose to answer our specific request for clarity with a straightforward guarantee.

However can we assume that the Environment Agency - in guaranteeing in this reply 'that the proposed flood alleviation works will have no detrimental effect on flood levels either adjacent to, upstream or downstream of the works' and his assurance that 'this conclusion is valid even without the provision of the compensatory storage' - will in fact compensate all concerned property owners, and their insurers, on the Cookham Reach of the Thames below Marlow bridge should this not be the case.

As stated earlier most of the properties below Marlow Bridge did not flood, whilst Marlow Pound Lane properties above the bridge, did. Our point is that if the situation is reversed by this intervention - if Bisham and below is sacrificed to save Marlow - it is a brave experiment for the Environment Agency to take. Bisham should rightly expect and be given compensation.

Similar pledges were made with regard to the modelling for the Jubilee River. Such were the mistakes made that the EA received compensation and he must forgive our scepticism.

Mr Hill goes on to assure us all that 'the provision of compensatory storage as proposed can only be beneficial in terms of the operation of the flood plain, and a further reduction of the flood risk'

Question - he does not spell out for whom this 'further reduction of flood risk' applies.
Could he do so please. And also spell out the guarantees to Bisham, and the Cookham Reach as a whole in clear terms should the Marlow Flood Alleviation Scheme turn out to put them at greater risk than currently

Yours sincerely,

Elvira Viano

Jorgji, Tanya, Environment Agency

Dear Elvira

Thank you for your email. I have passed your email to Mr Hill for a
response. I will contact you when I have heard from him.

Yours sincerely

Tanya Jorgji
External Relations Officer
Thames South East Area
Tel. 01276 454333
Email: [email address]

dangos adrannau a ddyfynnir

Jorgji, Tanya, Environment Agency

Our Ref: SE19214

Dear Elvira

We will endeavour to respond to you on or before the 10 May 2010
regarding your question in the following email.

Yours sincerely

Tanya Jorgji
External Relations Officer
Thames South East Area
Tel. 01276 454333
Email: [email address]

dangos adrannau a ddyfynnir

Dear Jorgji, Tanya,

Could you advise when I might receive a reply please with a specific answer to my request?

Yours sincerely,

Elvira Viano

Jorgji, Tanya, Environment Agency

I will be out of the office untill 24 May 2010. If you are trying to make
a request for information please forward your email on to the Thames South
East Area External Relations Team at [email address]
Alternatively you can contact one of my colleagues on the following
numbers, 01276 454327, 01276 454345, 01276 454427.

Information in this message may be confidential and may be legally
privileged. If you have received this message by mistake, please notify
the sender immediately, delete it and do not copy it to anyone else.

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under the Freedom of Information Act, Data Protection Act or for
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Environment Agency address may also be accessed by someone other than the
sender or recipient, for business purposes.

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terms and conditions which you can get by calling us on 08708 506 506.
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Jorgji, Tanya, Environment Agency

1 Atodiad

Dear Elvira

Please see attached our response to your enquiry from Doug Hill

Regards
Marie Edwards
External Relations officer
Tel 01276 454427

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