Public Safety, Tenants and Residents. Product Recall

Roedd y cais yn llwyddiannus.

Andrew J Killingbeck

Dear Leeds City Council,

This morning I had the unfortunate situation of the Electric shower, (fitted by/on behalf of Leeds City Council), in my Council House, catching fire. Fortunately there was no serious damage nor injury to family members.
After reporting this as a fault to LCC (Leeds City Council) and having the item made safe by an on call LCC Electrician, I became aware that the Item in question has been the subject of a product recall since Dec 2018. see "https://www.tritonshowers.co.uk/help-and...

Therefore with the above in mind can you please,

1/ Provide me with the details of LCC's policies and procedures for dealing with Product recalls and notifying Tenants and residents, how/when LCC are made aware of faulty products.

2/ A list of all items, that LCC may be responsible for the safety and maintenance of, such as (but not inclusive) Electric showers, Extractor Fans, Central heating boilers, etc in LCC owned/managed residential properties. Specifically Items that are not subject to annual PAT (Portable Appliance Testing) examinations. Do not include owner/tenants own "white goods".

3/ The number of Triton Safeguard⁺ electric showers, (as per product link above) fitted by LCC since Jan 2014 (in council owned properties), and where possible, the number which have had to be replaced due to faults. (Please note this one was a replacement for a similar one fitted earlier!)

Yours faithfully,

Andrew J Killingbeck

DPFOI, Leeds City Council

Thank you for contacting the Leeds City Council Information Management &
Governance Requests team. We confirm that we have received your
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Yours sincerely
 
Information Management & Governance – Requests Team

 

 

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References

Visible links
1. https://datamillnorth.org/
2. https://www.leeds.gov.uk/opendata/your-r...
3. https://www.leeds.gov.uk/privacy-and-dat...

IMG.Requests, Leeds City Council

Dear Andrew Killingbeck,

Freedom of Information Request (Ref: 212981)

I refer to the above and your request dated 12 August 2019. I have
contacted the relevant services and now provide a response to your request
relating to Housing policies and procedures .

1/ Provide me with the details of LCC's policies and procedures for
dealing with Product recalls and notifying Tenants and residents, how/when
LCC are made aware of faulty products.

 

It is important to note that the Triton Safeguard was not subject to a
Product Recall. Following independent testing and consultation with
Trading Standards, the risk was classified as ‘Low’ under the General
Product Safety Directive and a ‘Safety Notice’ issued. This notice
emphasised that instances of overheating were very rare and the risk low.

 

As notices of this nature are relatively rare and unforeseen and can
relate to any product that the council utilises from food or clothes to
electrical items, the procedures for dealing with such instances vary
significantly. In the case of the Triton Safeguard+ the following
procedure was followed:

 

A Safety Notice was issued by the manufacturer of the shower, resulting in
a risk reduction meeting taking place. The council does not retain details
of specific shower makes and models per property, therefore Leeds City
Council engaged its service providers and Triton to identify the
properties at risk of affected showers and where they were installed. All
properties initially identified were contacted via letter and appointments
arranged for Triton to visit and rectify the fault. In addition, a flyer
was produced in order to raise awareness amongst staff.

 

Phase two consisted of Leeds City Council technical staff continuing to
work in partnership with Triton identify remaining properties where access
had not yet been obtained. A second letter exercise was then completed and
appointments made to complete the rectification works.

 

Leeds City Council and our service providers continue to identify a small
number of appliances at repair visits, services, etc, and work is
scheduled at these visits.

 

2/ A list of all items, that LCC may be responsible for the safety and
maintenance of, such as (but not inclusive) Electric showers, Extractor
Fans, Central heating boilers, etc in LCC owned/managed residential
properties. Specifically Items that are not subject to annual PAT
(Portable Appliance Testing) examinations. Do not include owner/tenants
own "white goods".

 

Leeds City Council is responsible for the repair, service and maintenance
of all fixed equipment owned by the council and installed within housing
assets. As part of our service delivery programme we undertake service and
maintenance within statutory legislative expectations and regulatory
guidance to items such as:

 

§  Domestic Gas Servicing

§  Commercial Gas Servicing

§  Domestic Fixed Electrical Installations  

§  Communal Fixed Electrical Installations  

§  Water Hygiene Monitoring

§  Asbestos Management

§  Fire Risk Assessments (communal areas)

§  Automatic Doors

§  Automatic Gates

§  Laundry Equipment (council owned)

§  Fire Alarm Systems

§  Emergency Lighting Systems

§  Communal Ventilation Systems

§  Dry/Wet Risers

§  Fire Extinguishers

§  Sprinklers

§  Passenger Lifts

§  Stair Lifts

§  Other Disabled Lifting Equipment LOLER / Servicing

§  Lighting Conductors

§  Emergency Lighting 

§  Smoke Alarms

§  Portable Appliance testing (PAT)

§  Solid Fuel Systems

 

Please note, additional maintenance is also provided to assets where a
statutory obligation is not in place.

 

3/ The number of Triton Safeguard⁺ electric showers, (as per product link
above) fitted by LCC since Jan 2014 (in council owned properties), and
where possible, the number which have had to be replaced due to faults.
(Please note this one was a replacement for a similar one fitted earlier!)

 

1351 Triton Safeguard+ showers are known to be installed within council
priorities. Please note, these units do not require complete replacement,
but a component within needs to be upgraded.

 

Of these, 1189 showers have had maintenance visits completed, leaving 162
outstanding yet to be visited.

 

I trust that this response is satisfactory. If however you are
dissatisfied with this response you have a right to appeal to an
independent officer within the council. They will re-examine your request
and assess whether we have adhered to the requirements of the act. Should
you wish to follow this course of action please address your concerns in
writing to the above address.

 

You also have a right under Section 50 of the Freedom of Information Act
to ask the Information Commissioner to decide whether we have met with our
obligations under the act.  The Commissioner has however made it clear
that she expects all applicants to exhaust internal appeals procedures
prior to making such an application. Should you wish to contact the
Commissioner’s office then you can write to the following address:

Office of the Information Commissioner, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.

 

You may also contact the Commissioner via her website at [1]www.ico.org.uk

 

I trust that this is self-explanatory.  If you have any queries please
contact me using the contact information above.

Yours sincerely

 

Mr Adam O’Connell

Information Governance Officer

Requests team

Information Management & Governance

Digital and Information Service

Leeds City Council

 

0113 37 84251

[2]www.leeds.gov.uk

 

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References

Visible links
1. http://www.ico.org.uk/
2. http://www.leeds.gov.uk/
3. http://www.twitter.com/LeedsYOR
4. https://twitter.com/hashtag/Leedslovesre...

Andrew J Killingbeck

Dear Leeds City Council,

Thank you for your response to my FOI, however your comment about the product not being on a recall notice is concerning! After a google search the following recall notices were found for the product!

https://safeelectric.ie/safety-notice/tr...
https://www.which.co.uk/news/2018/12/tri...
https://www.electricalsafetyfirst.org.uk...
http://recallalert.online/2018/12/19/saf...

There are also several instances whereby Housing associations have actually informed their tenants directly, immediately the problem was identified! It therefore seems that your response was totally inadequate.

Yours sincerely,

Andrew J Killingbeck

Yours faithfully,

Andrew J Killingbeck

Andrew J Killingbeck

Dear IMG.Requests,
I have been notified that I have a request to clarify some points, however I am unsure what points? I have not
received any request? Please advise
Thanks
Andrew J Killingbeck

IMG.Requests, Leeds City Council

Dear Andrew Killingbeck,

I can only assume it is due to a mistake on What Do They Know's system as we haven't asked for clarification. Having spoken to my colleagues in housing this morning who will be dealing with your follow up request they would like a contact number to discuss this. I'd advise you to send this from your personal email address as if you send it through this application your number will be publicly available. Our email address is [email address] alternately you can ring me to supply a contact number my telephone number is 0113 378 4251.

Kind regards

Mr Adam O’Connell
Information Governance Officer
Requests team
Information Management & Governance
Digital and Information Service
Leeds City Council

0113 37 84251
www.leeds.gov.uk

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