Provision of augmentative and alternative communication devices

The request was successful.

Dear Stoke on Trent Primary Care Trust (PCT),

I am an academic researcher, attempting to assess the provision of augmentative and alternative communication devices by the NHS. Would you please send me details of augmentative and alternative communication devices supplied/purchased by your trust between 31st March 2006 and 1st April 2011. I would like the information broken down by both product name (So for example Dynavox Xpress, iPod touch with TapToTalk, BigMack) and by year. I would like information for both children and adults, but I don't require a breakdown by age.

I attempting to find out how many people who have poor or no speech have a speech aid, in particular electronic speech aids, and I would like to know how many have been supplied by the trust during the last five years.

Deven PCT have helpfully give examples on a previous request. The format they used was

2005/06
4 X Digital Electronic Larynxes (Servox)
2 x Listen To Me
2 x Lightwriters
1 x Dynawrite
1 x Dynamo
1 x Falck Voice Amplifier
1 x Lions Speech Aid
1 x Go Talk
1 x Little Mack

2006/07
9 x Digital Electronic Larynxes (Servox)
2 x Lightwriters
1 x mini Printer
2 x The Grid software
2 x Falck Voice Amplifiers
1 x Listen To Me
1 x Textphone
1 x Talking Symbols Notepad

and this would do nicely for me. Other excellent formats were provided by:
Bradford and Airedale Teaching PCT
(http://www.whatdotheyknow.com/request/co...)
Bromley PCT (http://www.whatdotheyknow.com/request/co...)
Bristol PCT ( http://www.whatdotheyknow.com/request/co...)
and Central Lancashire PCT
(http://www.whatdotheyknow.com/request/au...)

Just to make the process more efficient for you guys - it would be great to clarify a couple of things at this stage - I am aware that some trusts make use of commissioning trusts to do the actual purchase of the devices; when I have contacted the commissioning trusts I've been often redirected back to the PCT because the paperwork for previous years have been stored at the PCT - this redirection must be causing additional work for both trusts in the long run and it would be great to avoid it (http://www.whatdotheyknow.com/request/au...
is an example of the problem)

Also, and again to make life easier for you, I should point about that since this request is being made via whatdotheyknow.com - email addresses are stripped out of replies to protect your privacy (because the responses are all available to public view- if you are to redirect my request to another body then it's ideal to just give the name of the body rather than just an email address

Yours faithfully,

Dr Joseph Reddington

Rebecca Pugh,

Good Morning Dr Reddington,
Thank you for your Freedom of Information request dated 11/11/2011, which
we received on 14/11/2011.

NHS Stoke on Trent will endeavour to respond to your Freedom of
Information request within 20 working days of receiving your request.

If you have any queries please do not hesitate to contact Ruth
Ollerenshaw, Senior Records Manager - Information Governance by email at
[email address] or by telephone 01782 298254.

NHS Stoke on Trent is responsible for the management of Freedom of
Information requests received on behalf of NHS Stoke on Trent, Stoke on
Trent Community Health Services, NHS North Staffordshire and NHS Community
Health Care. The responses will be provided by the appropriate Senior
Manager(s) within these organisations, and will be co-ordinated by the
Information Governance team within NHS Stoke on Trent.

Your Sincerely,

Rebecca Pugh  Information Governance and Records Management Officer,
NHS Stoke on Trent
Herbert Minton Building
79 London Road
Stoke-on-Trent
Staffordshire
ST4 7PZ

Tel: (01782) 298254
Fax: (01782) 298149

Please do not alter the subject field of this email when you reply as the
reference is used for tracking purposes.

Rebecca Pugh,

1 Attachment

Dear Joseph Reddington,

Thank you for your Freedom of Information request dated 11/11/2011.

Please see below the information you requested and our
response(s) highlighted in blue:

I am an academic researcher, attempting to assess the provision of
augmentative and alternative communication devices by the NHS.  Would you
please send me details of augmentative and alternative communication
devices supplied/purchased by your trust between 31st March 2006 and 1st
April 2011. I would like the information broken down by both product name
(So for example Dynavox Xpress, iPod touch with TapToTalk, BigMack) and by
year. I would like information for both children and adults, but I don't
require a breakdown by age.

Please see the attached document.

Please note that this response is also included within FOI/2011/00604 -
Staffordshire and Stoke on Trent Partnership Trust - North Staffordshire
NHS Stoke on Trent is responsible for the management of Freedom of
Information requests received on behalf of NHS Stoke on Trent, Stoke on
Trent Community Health Services, NHS North Staffordshire and NHS Community
Health Care. The responses will be provided by the appropriate Senior
Manager(s) within these organisations, and will be co-ordinated by the
Information Governance team within NHS Stoke on Trent.

If you have any comments regarding the service that you have received in
relation to your Freedom of Information request or wish to make a
complaint or request a review of our decision, please contact the
Information Governance Department by telephone on: 01782 298254 or e-mail:
[1][email address]

If, after contacting us, you are not content with the outcome, you may ask
the Information Commissioner for a decision.  Generally, the Information
Commissioner cannot make a decision unless you have already exhausted the
appeals procedure for NHS Stoke on Trent. The Information Commissioner can
be contacted at:

The Information Commissioners Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Tel: 01625 545700
Web: [2]www.ico.gov.uk

Yours sincerely,
Rebecca Pugh, Information Governance and Records Management Officer
NHS Stoke on Trent
Herbert Minton Building
79 London Road
Stoke-on-Trent
Staffordshire
ST4 7PZ

Tel: (01782) 298249
Fax: (01782) 298149

Copyright
Information supplied in response to any Freedom of Information Act request
may be subject to the Copyright, Designs and Patents Act 1988.  You are
free to use this for your own purposes, including any non-commercial
research you are undertaking and for the purposes of news reporting.  Any
other use, for example commercial publication, would require the
permission of the copyright holder.   Most documents supplied by NHS Stoke
on Trent will have been produced by our staff and will be the copyright of
NHS Stoke on Trent.  However, we may have provided to you information
which is the copyright of another person or organisation.  If this is the
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Please do not alter the subject field of this email when you reply as the
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References

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Dear Rebecca Pugh,

That's probably one of the best response from a PCT I've ever had - would you give me the contact details of your line manager so I can send a proper thank you card?

Yours sincerely,

Joe

Pugh Rebecca (SCSS) Staffs CSS,

Dear Joseph Reddington,

Thank you for your response below. I will forward your thanks onto the relevant Manager.

Regards

Rebecca Pugh
Information Governance and Records Management Officer
Information Governance Team
NHS Staffordshire Commissioning Support Service
Herbert Minton Building
79 London Road
Stoke on Trent, ST4 7PZ

Email: [email address]
Direct Dial: (01782) 298248
Mobex: 67091
[mobile number]
Fax: (01782) 298149

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Stoke on Trent Primary Care Trust (PCT)

Dear Joseph Reddington,

On 15/11/2011 you requested information from NHS Stoke on Trent under the
Freedom of Information (FOI) Act 2000. The case reference number for your
FOI request was FOI-2011-00609.

NHS Stoke on Trent is committed to the principles of the Freedom of
Information Act 2000 which gives members of public access to information
held by public authorities. We would appreciate your views on the quality
and timeliness of our response to your FOI request by completing a short
online survey. Your responses will assist in ensuring we continue to
provide an efficient and professional service.

The survey will close on 30th March 2012 and will take approximately 10
minutes to complete

View survey: [1]http://www.keysurvey.com/survey/415123/3...

Ruth Ollerenshaw
Senior Records Manager – Information Governance
Staffordshire Commissioning Support Services
2nd Floor Morston House
Newcastle under Lyme
Staffordshire
SYT5 1QG
Tel: (01782) 298254

Please do not reply directly to this email.

NHS Staffordshire Commissioning Support Services is responsible for the
management of Freedom of Information requests received on behalf of
Staffordshire Cluster PCTs (NHS Stoke on Trent, NHS North Staffordshire
and South Staffordshire PCT) and Staffordshire and Stoke on Trent
Partnership NHS Trust, and is responsible for analysis of the survey
outcomes.

If you experience any difficulties accessing or using this survey, please
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Web Development Team
Staffordshire Commissioning Support Services
Herbert Minton Building
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Stoke on Trent
ST4 7PZ
Tel: (01782) 298212
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References

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