Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywGemma mewngofnodwch a gadael i bawb wybod.

Prone / face-down restraint in mental health settings

We're waiting for Gemma to read a recent response and update the status.

Dear NHS England,

I would like to make a Freedom of Information request regarding the following, please, for Trusts that have inpatient mental health hospitals / secure hospitals:

1. The number of physical restraints per Trust during 2019 and 2020 (so far), by month.

2. The number of physical restraints that have involved a face down / prone restraint, per Trust, per month over the same time period.

3. The number of physical injuries on staff or service users resulting from restraints, per Trust, per month over the same time period.

4. If measured, the number of services users or staff who reported an emotional / traumatic impact / psychological impact of restraint, per Trust, per month over the same time period.

5. How many deaths have occurred as a result of restraint, or within 24 hours of restraint, per Trust, per month in the same time period.

6. Whether policies and procedures in each Trust indicates that prone restraint should not occur.

Many thanks for your assistance.

Yours faithfully,

Gemma

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

**THIS IS AN AUTOMATED RESPONSE**
 
Dear Customer,
 
Thank you for your email. We are currently receiving a higher than usual
volume of emails so it may take us a little longer to respond directly to
your email. In the meantime, you may find the following information
helpful.
 
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.[1]https://www.england.nhs.uk/contact-us/co...
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service (PALS)
[2]https://www.nhs.uk/common-health-questio...
. Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website[3]https://www.nhs.uk/Service-Search/Clinic...
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website[4]https://www.england.nhs.uk/about/
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.[5]https://www.england.nhs.uk/contact-us/pr...
NHS England Customer Contact Centre

dangos adrannau a ddyfynnir

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Sir or Madam,

Thank you for your enquiry dated 11 September 202, which you have labelled
as a request made under the Freedom of Information (FOI) Act.

NHS England is not, at this stage, able to take forward your request for
information under the (FOI) Act, as you have not provided us with your
full/real name.

Section 8(1) of the Freedom of Information Act outlines what constitutes a
valid request: 

a)        is in writing

b)        states the name of the applicant and an address for
correspondence, and

c)         describes the information requested.

This information is also available on the NHS England website at the
following web link: 

·                [1]https://www.england.nhs.uk/contact-us/foi/

The Information Commissioner’s Office (ICO) also advise that: 

“Any variation of the requester’s title or first name combined with their
surname (e.g. Mr Smith or John Smith) will be sufficient to meet this
requirement. However, a first name or surname provided in isolation, or a
set of initials, will not.”

In order for NHS England to begin processing your request in line with the
FOI Act, please re-submit your enquiry, ensuring it complies with the
above requirements, to [2][NHS England request email]. Once received, NHS
England will write to acknowledge receipt of your request and to provide
you with a reference number. Please note that the 20-working day timeframe
for complying with an FOI request does not commence until such a time as
the above information is provided.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

Yours sincerely,

Freedom of Information
Communications
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [4][NHS England request email]
 

 

dangos adrannau a ddyfynnir

Dear NHS England,

Thank you for your response regarding my FOI request and asking for my full name. I apologise; I thought that this was provided by this website to you. I have now added my surname at the bottom of this letter, which I have copied from the original request for ease of access. I do hope that you are now able to respond to the request for information.

Copy of original FOI request:

I would like to make a Freedom of Information request regarding the following, please, for Trusts that have inpatient mental health hospitals / secure hospitals:

1. The number of physical restraints per Trust during 2019 and 2020 (so far), by month.

2. The number of physical restraints that have involved a face down / prone restraint, per Trust, per month over the same time period.

3. The number of physical injuries on staff or service users resulting from restraints, per Trust, per month over the same time period.

4. If measured, the number of services users or staff who reported an emotional / traumatic impact / psychological impact of restraint, per Trust, per month over the same time period.

5. How many deaths have occurred as a result of restraint, or within 24 hours of restraint, per Trust, per month in the same time period.

6. Whether policies and procedures in each Trust indicates that prone restraint should not occur.

Many thanks for your assistance.

Yours faithfully,

Gemma

Dr Gemma Parker

CONTACTUS, England (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

**THIS IS AN AUTOMATED RESPONSE**
 
Dear Customer,
 
Thank you for your email. We are currently receiving a higher than usual
volume of emails so it may take us a little longer to respond directly to
your email. In the meantime, you may find the following information
helpful.
 
Please note: our normal working hours are 08:00 to 18:00 from Monday to
Friday (excluding Bank Holidays). Emails received at the weekend will not
be reviewed until the next working day.
How can the Customer Contact Centre help me?
NHS England commissions or buys primary care services; for example, GPs,
dentists, opticians, and pharmacy services. We are also responsible for
prison healthcare, military health services, and some specialised
services. We can provide advice about accessing, giving feedback or making
a complaint about these services.
You may be able to find the answer you are looking for in our Frequently
Asked Questions<https://www.england.nhs.uk/contact-us/ho...>
and our website explains how to share feedback or make a
complaint.[1]https://www.england.nhs.uk/contact-us/co...
What if I have an enquiry or complaint about hospital care, NHS 111 or
out-of-hours GP services?
If your enquiry or complaint is about secondary care, this includes
hospitals, NHS 111, mental health services, out-of-hours services and
community services such as district nursing, you will need to contact the
organisation that provided the service. All hospitals have a Patient
Advice and Liaison Service (PALS)
[2]https://www.nhs.uk/common-health-questio...
. Alternatively, you can contact your local Clinical Commissioning Group
(CCG). You can find their contact details on the NHS
website[3]https://www.nhs.uk/Service-Search/Clinic...
Does the NHS England Customer Contact Centre provide medical advice?
No. Our advisors are not clinically trained and are unable to provide
medical advice. If you require emergency medical attention, dial 999 or
attend your local Accident and Emergency department if you are able to do
so.
If you require non-urgent medical advice please contact your GP, local
walk-in or urgent healthcare centre, or call NHS 111. Calls are free from
landlines and mobile phones.

How do I report a change of name or address?
You should report a change of name or address to your GP practice so they
can update their records. If your new address is outside the practice’s
catchment area you may be asked to register with a new GP practice.
You should also advise your dentist or optician of a change of name or
address as they keep their own records.

Where can I find further information about NHS England?
You can find information about NHS England and our work on our
website[4]https://www.england.nhs.uk/about/
How do you use my information?
NHS England’s privacy notice explains how we use, share and store your
personal information. You can find this on our
website.[5]https://www.england.nhs.uk/contact-us/pr...
NHS England Customer Contact Centre

dangos adrannau a ddyfynnir

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Gemma Parker,

Thank you for your communication dated 13 October 2020.

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

For further information regarding the FOI Act, please refer to the
Information Commissioner’s Office (ICO) website. For further information
regarding NHS England and the information it publishes please visit our
website here.

If you have any queries about this request or wish to contact us again,
please email [1][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [2][NHS England request email].

Yours sincerely,

Freedom of Information
Communications Team
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [3][NHS England request email]

‘Health and High quality care for all, now and for future generations’

dangos adrannau a ddyfynnir

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Gemma Parker,

We are writing with regard to your Freedom of Information (FOI) request
dated 13 October 2020.

Please accept our apologies for the delay in responding to your request.
NHS England is not in a position to respond to your request at this time.
We are still in the process of assessing your request and will provide you
with a full response as soon as possible.

We apologise for any inconvenience this may cause. Please be aware that
you have the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Email: [1][email address]
Website: [2]www.ico.gov.uk

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows: PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [3][NHS England request email].

Yours sincerely,

Freedom of Information
Corporate Communications Team
Transformation and Corporate Operations Directorate

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [4][NHS England request email]

‘Health and high quality care for all, now and for future generations’

dangos adrannau a ddyfynnir

FOITEAMCRMMAILBOX (NHS ENGLAND & NHS IMPROVEMENT - X24), NHS England

Dear Dr Gemma Parker,

We are writing in relation to the information request you submitted on 12
October 2020. Your full request can be found in the email below.

We apologise for the long delay you have experienced so far. NHS England
is currently facing unprecedented challenges as a result of the
coronavirus pandemic, including receiving significantly more Freedom of
Information requests than usual. This has led to significant delays in the
handling of some requests.

Given the period of time which has passed since you submitted your
request, we are contacting you to ask whether you still require a response
to your request. While we take our statutory duties in respect of Freedom
of Information legislation very seriously, we also need to allocate
resources efficiently to focus on requests where a response will still be
useful to the requester.

Should you wish NHS England to continue processing your request we ask
that you confirm this by responding to this email at
[1][email address] by no later than 08 November 2021. If we do not
hear from you by this date, we will consider that you no longer wish to
pursue your request and will treat it as withdrawn.

Should you wish your request to remain open, we will endeavour to provide
a response to you as promptly as possible.

Yours sincerely,

Freedom of Information
Communications
Office of the Chairs, Chief Executive Officer and Chief Operating Officer

NHS England
PO Box 16738
REDDITCH
B97 9PT

Tel: 0300 311 22 33
Email: [2][NHS England request email]

 

 

RECEIVED:2020-10-13T09:54:59+02:00
FROM:Gemma([FOI #690965 email])
TO: NHSE Customer Contact Centre([NHS England request email])
SUBJECT: attach to 2009-1245676 Re: Freedom of Information request - Prone
/ face-down restraint in mental health settings
Dear NHS England, Thank you for your response regarding my FOI request and
asking for my full name. I apologise; I thought that this was provided by
this website to you. I have now added my surname at the bottom of this
letter, which I have copied from the original request for ease of access.
I do hope that you are now able to respond to the request for
information. 
Copy of original FOI request: 
I would like to make a Freedom of Information request regarding the
following, please, for Trusts that have inpatient mental health hospitals
/ secure hospitals: 
1. The number of physical restraints per Trust during 2019 and 2020 (so
far), by month. 
2. The number of physical restraints that have involved a face down /
prone restraint, per Trust, per month over the same time period. 
3. The number of physical injuries on staff or service users resulting
from restraints, per Trust, per month over the same time period. 
4. If measured, the number of services users or staff who reported an
emotional / traumatic impact / psychological impact of restraint, per
Trust, per month over the same time period. 
5. How many deaths have occurred as a result of restraint, or within 24
hours of restraint, per Trust, per month in the same time period. 
6. Whether policies and procedures in each Trust indicates that prone
restraint should not occur. 
Many thanks for your assistance. 
Yours faithfully, Gemma Dr Gemma Parker

dangos adrannau a ddyfynnir

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywGemma mewngofnodwch a gadael i bawb wybod.