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Professional services staff hiring costs and turnover rates

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Dear University College London,

I am writing to request information under the Freedom of Information Act 2000.

1. Please can you provide the estimated cost of hiring a new member of professional services (permanent) staff.

2. Please can you specify for the past 5 years the annual staff turnover rates in each of the professional services divisions.

Thank you

Yours faithfully,

M. Majeur

Finance.FOI Requests, University College London

Thank you for your message.
If you have submitted a Freedom of Information request please accept this
email as acknowledgement that your request has been received. You should
expect a response from us within 20 working days.

For details on how we use your personal information, please see UCL's
general privacy
notice: [1]www.ucl.ac.uk/legal-services/privacy/general-privacy-notice
Data Protection & FOI
Legal Services
UCL

References

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1. https://www.ucl.ac.uk/legal-services/pri...

Dear University College London,

By law you should have responded to this request.

Yours faithfully,

M.Majeur

Finance.FOI Requests, University College London

Dear M. Majeur,

Thank you for your e-mail.

We are currently working on your FOI request and will be in a position to respond to your request by Tuesday 28th May.

Apologies for the delay and any inconvenience caused.

Kind regards,

Mehwish Sultan
Data Protection and Freedom of Information Adviser
University College London
Legal Services
E: [email address] Data Protection: [email address] FOI: [UCL request email].
Telephone: +44 (0)203 108 7862 (internal 57862)

show quoted sections

Finance.FOI Requests, University College London

Dear M. Majeur,

 

Apologies for the delay in providing you with a response to your request.

 

We have now completed the compilation of information in response to your
request.

 

We can confirm that we do hold some information of the description
specified in your request and where this information is not exempt, it is
provided below.

 

1.     Please can you provide the estimated cost of hiring a new member of
professional services (permanent) staff.

 

We do not hold the data for the total cost of recruiting a new member of
professional services (permanent) staff.

 

2.     Please can you specify for the past 5 years the annual staff
turnover rates in each of the professional services divisions.

 

Please see below for the information requested regarding our central
professional services:

 

Division 2014-15 2015-16 2016-17 2017-18 2018-19
Biological 11% 4% 7% 13% 8%
Services
Estates 16% 16% 17% 24% 8%
Division
Finance &
Business 12% 18% 16% 14% 5%
Affairs
Human
Resources 14% 24% 12% 26% 14%
Division
Information
Services 12% 9% 12% 11% 7%
Division
Planning   25%   25% 9%
Division
Professional   33%   14%  
Services
Professional         Redacted
Services Hub
Students' 26% 31% 30% 26% 17%
Union UCL
TOPS         Redacted
Programme
UCL Culture 18% 15% 16% 20% 10%
Unitemps          

 

As you can see, the percentage calculations based on counts of five or
less been withheld because these are personal data of third parties or, if
linked with other personal identifiers in the public domain, would be
likely to become personal data. This information has been withheld under
section 40(2) of the FOIA by virtue of s40 (3)(a)(i).

 

Section 40(2) of the FOIA allows a public authority to withhold
information under the FOIA where (i) the requested information is personal
data relating to someone other than the requester and (ii) its disclosure
would breach any of the data protection principles. In this case we
believe that the requested information could relate to and identify
individual staff members and would be considered as their personal data.
The disclosure of this personal data would not be within the reasonable
expectations of the individuals concerned and it would be unfair to do so;
this therefore breaches the first data protection principle.

 

It is for these reasons that this information is exempt under section
40(2) of the Act.

 

You are free to use any information supplied for your own use, including
for non-commercial research purposes. The information may also be used for
the purposes of news reporting. However, any other type of re-use, for
example by publishing or issuing copies to the public, will require the
permission of the copyright owner.

 

If you are unhappy with our response to your request and wish to make a
complaint or request a review of our decision, please email
[1][email address]. Emails should include the words ‘Internal
Review’ in the subject and be marked For the Attention of the Vice Provost
Operations, alternatively you should write to:

 

Chief Operating Officer

University College London

Gower Street

London

WC1E 6BT 

 

Please note, complaints and requests for internal review received more
than two months after the initial decision will not be handled.

 

If you are not content with the outcome of the internal review, you may
apply directly to the Information Commissioner at the address given below.
You should do this within two months of our final decision.

 

If you have any queries or concerns, please contact me using the details
provided in this letter and including the request reference number.

 

Further information on the Freedom of Information Act is available from
the Information Commissioner’s Office:

 

Wycliffe House

Water Lane

Wilmslow

SK9 5AF

 

01625 545700

[2]www.ico.org.uk

[3][email address]

 

Kind regards,

 

Mehwish Sultan

Data Protection and Freedom of Information Adviser

University College London

Legal Services

E: [4][email address] Data Protection: [5][email address]
FOI: [6][UCL request email].

Telephone: +44 (0)203 108 7862 (internal 57862)

 

References

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1. mailto:[email address]
2. http://www.ico.org.uk/
3. mailto:[email address]
4. mailto:[email address]
5. mailto:[email address]
6. mailto:[UCL request email]

Dear University College London,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of University College London's handling of my FOI request 'Professional services staff hiring costs and turnover rates'.

1. Not all Professional Services divisions were included, as per https://www.ucl.ac.uk/professional-servi...

2. An estimated new employee hiring cost is a reasonable request for any company with a HR department.

A full history of my FOI request and all correspondents ondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/p...

Yours faithfully,

M.Majeur

EA COO, University College London

1 Attachment

Dear M Majeur

 

Please find attached UCL’s response to your FOI Request.

 

Thanks

Josh

 

Josh Wiesberger

Professional Services Hub Coordinator & Executive Assistant to Director,
Professional Services Hub (Natalie Conway) &

Interim Executive Assistant to Chief Operating Officer (Fiona Ryland)

 

Professional Services Hub

1 St Martin’s Le Grand, London, EC1A 4AS

Email: [1][email address]

Int Ext: 59195

DDI: 0203 1089 195

[2]https://www.ucl.ac.uk/transforming-our-p...

 

 

References

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1. mailto:[email address]
2. https://www.ucl.ac.uk/transforming-our-p...

We don't know whether the most recent response to this request contains information or not – if you are M.Majeur please sign in and let everyone know.