Procurement status and plans for Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring solutions in 2023/24 or 2024/25.

Peter Briggs made this Freedom of Information request to Tameside Metropolitan Borough Council Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Tameside Metropolitan Borough Council,

Under FOI please provide the following information relating to how the Council rosters its staff and / or monitors the service delivery, for the adult social care services it is responsible for:

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring (including via a mobile app which also enables electronic rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic Homecare/Reablement Rostering/Scheduling cloud software solution for scheduling care services to be undertaken by its in-house adult social care services, informing staff of their rotas and recording the visit attendance by the Council’s in-house staff and/or capturing feedback (e.g. the outcomes achieved, medications dispensed), supporting its social care service users, primarily but not restricted to only domiciliary care/reablement) in:

i) 2023/2024, or;

ii) 2024/25, and if so when;

b) via which procurement route, and;

c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if, and when / how, the Council intends to contact or is willing to engage with the market, plus;

d) if the Council would be interested in receiving information in this regard and the department / contact name to whom the information should be sent?

Q2. Does the Council have an existing Electronic Homecare/Reablement Rostering/Scheduling on-premise or cloud software solution and if so can the Council please:

a) advise the supplier, and name of the solution, as well as;

b) the current expiry date of the contract under which it is purchased?

Many thanks.

Yours faithfully,

Peter Briggs

Information Requests, Tameside Metropolitan Borough Council

Freedom of Information request
Our reference: 11109029
Your reference: [FOI #975842 email]

══════════════════════════════════════════════════════════════════════════

Dear Peter Briggs
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 25 April
2023.
 
We understand your request to be as follows;
 
Under FOI please provide the following information relating to how the
Council rosters its staff and / or monitors the service delivery, for the
adult social care services it is responsible for:

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and
Visit Monitoring (including via a mobile app which also enables electronic
rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic
Homecare/Reablement Rostering/Scheduling cloud software solution for
scheduling care services to be undertaken by its in-house adult social
care services, informing staff of their rotas and recording the visit
attendance by the Council's in-house staff and/or capturing feedback (e.g.
the outcomes achieved, medications dispensed), supporting its social care
service users, primarily but not restricted to only domiciliary
care/reablement) in:

i) 2023/2024, or;

ii) 2024/25, and if so when;

b) via which procurement route, and;

c) provide the contact name for the relevant procurement lead OR if
Council privacy policy so requires, the name of the department leading the
procurement within the Council, as well as an indication if, and when /
how, the Council intends to contact or is willing to engage with the
market, plus;

d) if the Council would be interested in receiving information in this
regard and the department / contact name to whom the information should be
sent?

Q2. Does the Council have an existing Electronic Homecare/Reablement
Rostering/Scheduling on-premise or cloud software solution and if so can
the Council please:

a) advise the supplier, and name of the solution, as well as;

b) the current expiry date of the contract under which it is purchased?
 
Your request is being considered as a request under the Freedom of
Information Act 2000. In accordance with statutory requirements, it may
take up to 20 working days for us to consider your request and provide a
formal response. Should this 20 working day deadline need to be extended
you will be notified and kept informed. We will aim to send a response
by 25 May 2023.
 
In some case, a fee may be payable. If we decide a fee is payable, we will
send you a fee notice and we will require you to pay the fee before
proceeding with your request.
 
The Freedom of Information Act 2000 may restrict the release of some or
all of the information you have requested. We will carry out an assessment
and if any exemptions apply to some or all of the information then we
might not provide that information to you. We will inform you if this is
the case and advise you of your rights.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).

Should you have any concerns about the way your response is being dealt
with, please do not hesitate to contact us.
 
Yours sincerely,
 
James Noonan
Information & Improvement Assistant
Executive Support
Governance
 
[1]Tameside MBC | [2]Twitter | [3]Facebook | [4]Instagram 
Tameside One | Market Place | Ashton Under Lyne | OL6 6BH
 
 
Email Disclaimer [5]http://www.tameside.gov.uk/disclaimer 
 
 
 
NOTE: Please do not edit the subject line when replying to this email.
 
Tameside MBC
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee.
If you are not the intended recipient, an addressing or transmission error
has misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email.
Any views expressed in this email are those of the individual sender,
except where the sender specifically states these to be the views of
Tameside MBC.
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Tameside MBC cannot
accept responsibility for any loss or damage arising from the use of this
email or attachments.
 
Your Privacy 
We use your personal information such as your name and address so that we
can comply with our legal obligations to respond to your request. For
further details about the use of information about you, please see the
privacy notice on our website at https://www.tameside.gov.uk/privacypolicy

References

Visible links
1. http://www.tameside.gov.uk/
2. https://twitter.com/TamesideCouncil
3. https://www.facebook.com/Tameside-Counci...
4. https://www.instagram.com/tamesidecouncil/
5. http://www.tameside.gov.uk/disclaimer

Information Requests, Tameside Metropolitan Borough Council

1 Attachment

Freedom of Information request
Our reference: 11109029
Your reference: [FOI #975842 email]

══════════════════════════════════════════════════════════════════════════

Dear Peter Briggs
 
Thank you for your request for information received on 25 April 2023.
 
Please find attached our response to your request.
 
Yours sincerely,
 
Freedom of Information Team
 
[1]Tameside MBC | [2]Twitter | [3]Facebook | [4]Instagram 
Tameside One | Market Place | Ashton Under Lyne | OL6 6BH
 
 
Email Disclaimer [5]http://www.tameside.gov.uk/disclaimer 
 
 
 

[6][IMG] [7][IMG] [8][IMG] [9][IMG] [10][IMG]
Very poor Poor Average Good Very good

 
 
NOTE: Please do not edit the subject line when replying to this email.
 
Tameside MBC
This email contains proprietary confidential information some or all of
which may be legally privileged and/or subject to the provisions of
privacy legislation. It is intended solely for the addressee.
If you are not the intended recipient, an addressing or transmission error
has misdirected this e-mail; you must not use, disclose, copy, print or
disseminate the information contained within this e-mail. Please notify
the author immediately by replying to this email.
Any views expressed in this email are those of the individual sender,
except where the sender specifically states these to be the views of
Tameside MBC.
This email has been scanned for all viruses and all reasonable precautions
have been taken to ensure that no viruses are present. Tameside MBC cannot
accept responsibility for any loss or damage arising from the use of this
email or attachments.
 
Your Privacy 
We use your personal information such as your name and address so that we
can comply with our legal obligations to respond to your request. For
further details about the use of information about you, please see the
privacy notice on our website at https://www.tameside.gov.uk/privacypolicy

References

Visible links
1. http://www.tameside.gov.uk/
2. https://twitter.com/TamesideCouncil
3. https://www.facebook.com/Tameside-Counci...
4. https://www.instagram.com/tamesidecouncil/
5. http://www.tameside.gov.uk/disclaimer
6. https://tamesideportal.icasework.com/ser...
7. https://tamesideportal.icasework.com/ser...
8. https://tamesideportal.icasework.com/ser...
9. https://tamesideportal.icasework.com/ser...
10. https://tamesideportal.icasework.com/ser...