Procurement status and plans for Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring solutions in 2021/22 or 2022/23.

The request was successful.

Dear Vale of Glamorgan Council,

Under FOI please provide the following information relating to how the Council rosters its staff and / or monitors the service delivery, for the adult social care services it is responsible for:

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring (including via a mobile app which also enables electronic rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic Homecare/Reablement Rostering/Scheduling cloud software solution for scheduling care services to be undertaken by its in-house adult social care services, informing staff of their rotas and recording the visit attendance by the Council’s in-house staff and/or capturing feedback (e.g. the outcomes achieved, medications dispensed), supporting its social care service users, primarily but not restricted to only domiciliary care/reablement) in:

i) 2021/2022, or;

ii) 2022/23, and if so when;

b) via which procurement route, and;

c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if, and when / how, the Council intends to contact or is willing to engage with the market, plus;

d) if the Council would be interested in receiving information in this regard and the department / contact name to whom the information should be sent?

Q2. Does the Council have an existing Electronic Homecare/Reablement Rostering/Scheduling on-premise or cloud software solution and if so can the Council please:

a) advise the supplier, and name of the solution, as well as;

b) the current expiry date of the contract under which it is purchased?

Many thanks.

Yours faithfully,

Peter Briggs

Vale of Glamorgan Council

Dear Peter Briggs

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

Thank you for your request for information about:

Procurement status and plans for Electronic Homecare/Reablement
Rostering/Scheduling and Visit Monitoring solutions in 2021/22 or 2022/23.

Your request was received on 04/02/2022 and is being handled under the
terms of the Freedom of Information Act 2000.
Your query has been given the reference 00203355

In some circumstances a fee may be payable and if that is the case I will
let you know. A fees notice will be issued to you, and you will be
required to pay before I will proceed to deal with your request.
You will receive the information requested within 20 working days unless
the Council does not hold the information or there is a reason for it to
be withheld. I will write to you in any event.
If you have any requirements regarding the format any information should
be supplied in, e.g. the language to be used, audio, large print and so
on, then if you have not already done so please let me know.

If you have any queries or concerns then please do not hesitate to contact
me. Please remember to quote the reference number above in any future
communications.
Further information about your rights is also available from the
Information
Commissioner at:

Information Commissioner's Office - Wales

Second Floor, Churchill House

Churchill Way,

Cardiff

CF10 2HH

029 20678400 / Fax:029 20678399

[email address]

Yours sincerely

Information Governance Officer

Democratic Services

Vale of Glamorgan Council / Cyngor Bro Morgannwg

tel / ffôn: 01446 700111

mob / sym:

e-mail / e-bost: [email address]
[email address]

 

 

Consider the environment. Please don't print this e-mail unless you really
need to.

Ystyriwch yr amgylchedd. Peidiwch ag argraffu'r neges hon oni bai fod gwir
angen.

 

Visit our Website at [1]www.valeofglamorgan.gov.uk

Ewch i'n gwefan yn [2]www.bromorgannwg.gov.uk

 

[3]Find us on Facebook / Cewch ddod o hyd i ni ar Facebook

[4]Follow us on Twitter /Dilynwch ni ar Twitter

 

Correspondence is welcomed in Welsh or English / Croesewir Gohebiaeth yn y
Gymraeg neu yn Saesneg.

References

Visible links
1. http://www.valeofglamorgan.gov.uk/
2. http://www.bromorgannwg.gov.uk/
3. http://en-gb.facebook.com/valeofglamorga...
4. http://twitter.com/vogcouncil

Vale of Glamorgan Council

Dear Peter Briggs,

Thank you for your request for information. Due to the coronavirus
(COVID-19) pandemic the Council has to prioritise it’s resources and
services in dealing with this unprecedented situation. Accordingly, we are
writing to advise you that there will be a delay in processing your
request. We regret this but we have no alternative in the circumstances.
We will review the situation on a regular basis and advise you when the
situation changes.

The situation has been considered by the Information Commissioners Office
and their advice is as follows: 

“If you’ve made a Freedom of Information request from a public body or
made a subject access request (SAR) for your own information, you should
expect delays in response. That’s because organisations’ are diverting
their resources to help with other challenges.”

We apologise for any inconvenience caused.  

 

Yours Sincerely

 

 

Information Governance Officer

Democratic Services

Vale of Glamorgan Council / Cyngor Bro Morgannwg

tel / ffôn:01446 700111

mob / sym:

e-mail
/e-bost: [email address] or [email address]

 

Consider the environment. Please don't print this e-mail unless you really
need to.

Ystyriwch yr amgylchedd. Peidiwch ag argraffu'r neges hon oni bai fod gwir
angen.

 

Visit our Website at [1]www.valeofglamorgan.gov.uk

Ewch i'n gwefan yn [2]www.bromorgannwg.gov.uk

 

[3]Find us on Facebook /Cewch ddod o hyd i ni ar Facebook

[4]Follow us on Twitter / Dilynwch ni ar Twitter

 

Correspondence is welcomed in Welsh or English / Croesewir Gohebiaeth yn y
Gymraeg neu yn Saesneg.

References

Visible links
1. http://www.valeofglamorgan.gov.uk/
2. http://www.bromorgannwg.gov.uk/
3. http://en-gb.facebook.com/valeofglamorga...
4. http://twitter.com/vogcouncil

FOI Unit, Vale of Glamorgan Council

Dear Peter Briggs

Thank you for your request for information which we received on the 4th of February 2022.

The information that you have requested is detailed below.

Q1. Regarding Electronic Homecare/Reablement Rostering/Scheduling and Visit Monitoring (including via a mobile app which also enables electronic rota delivery to, and feedback captured by, the care workers):

a) Does the Council have any plans to procure an Electronic Homecare/Reablement Rostering/Scheduling cloud software solution for scheduling care services to be undertaken by its in-house adult social care services, informing staff of their rotas and recording the visit attendance by the Council's in-house staff and/or capturing feedback (e.g. the outcomes achieved, medications dispensed), supporting its social care service users, primarily but not restricted to only domiciliary care/reablement) in:

i) 2021/2022, or;
No

ii) 2022/23, and if so when;
Yes - summer 2022

b) via which procurement route, and;
Standard procurement process

c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if, and when / how, the Council intends to contact or is willing to engage with the market, plus;
Carol Haake/Vicky Reynish for VCRS. Willing to engage with the market regarding options.

d) if the Council would be interested in receiving information in this regard and the department / contact name to whom the information should be sent?
Carol Haake/Vicky Reynish for VCRS.

Q2. Does the Council have an existing Electronic Homecare/Reablement Rostering/Scheduling on-premise or cloud software solution and if so can the Council please:

a) advise the supplier, and name of the solution, as well as;
Webroster (theaccessgroup.com)

b) the current expiry date of the contract under which it is purchased?
November 2022

If you are dissatisfied with the handling of your request, you have the right to ask for an internal review. Internal review requests should be submitted within two months of the date of receipt of the response to your original letter and should be addressed to: The Monitoring Officer, Civic Offices, Holton Road, Barry, CF63 4RU.

If you are not content with the outcome of the internal review, you have the right to apply directly to the Information Commissioner for a decision.

The Information Commissioner can be contacted at:
Information Commissioner's Office - Wales
Second Floor, Churchill House
Churchill Way,
Cardiff
CF10 2HH
029 20678400 / Fax:029 20678399
[email address]

Yours sincerely

Information Governance Officer
Legal Services
Vale of Glamorgan Council / Cyngor Bro Morgannwg
tel / ffôn: 01446 700111
mob / sym:
e-mail / e-bost: [email address] or [email address]
 
 
Consider the environment. Please don't print this e-mail unless you really need to.
Ystyriwch yr amgylchedd. Peidiwch ag argraffu'r neges hon oni bai fod gwir angen.
 
Visit our Website at www.valeofglamorgan.gov.uk
Ewch i'n gwefan yn www.bromorgannwg.gov.uk
 
Find us on Facebook / Cewch ddod o hyd i ni ar Facebook
Follow us on Twitter / Dilynwch ni ar Twitter
 
Correspondence is welcomed in Welsh or English / Croesewir Gohebiaeth yn y Gymraeg neu yn Saesneg.

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