Procurement status and plans for eBrokerage, and/or Visit Charge Processing solutions in 2021 through 2022

The request was successful.

Dear North Ayrshire Council,

Under FOI please provide the following information relating to how the Council brokers and pays providers for the adult social care packages it commissions:

Regarding care brokerage:

1. Does the Council have any plans to a) procure an eBrokerage cloud software solution (for brokering commissioned care packages across its care providers, primarily but not restricted to only domiciliary care, possibly in addition to an online marketplace for self-funding service users) in 2021/2022, and if so when, b) via which procurement route, and c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if, and when / how the Council intends to contact or is willing to engage with the market, plus if the Council would be interested in receiving information in this regard?

And regarding visit charge processing for paying commissioned care providers against the services they have delivered on behalf of the Council:

2. Does the Council have any plans to a) procure a Provider Payment/Council Self-billing cloud software solution (for processing and calculating visit data submitted by commissioned care providers for the visits they have undertaken on behalf of the Council, primarily but not restricted to only domiciliary care) in 2021/2022, and if so when, b) via which procurement route, and c) provide the contact name for the relevant procurement lead OR if Council privacy policy so requires, the name of the department leading the procurement within the Council, as well as an indication if and when / how the Council intends to contact or is willing to engage with the market, plus if the Council would be interested in receiving information in this regard?

Many thanks.

Yours faithfully,

Peter Briggs

North Ayrshire Council

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North Ayrshire Council

Dear Peter Briggs

Thank you for your correspondence which was received by North Ayrshire
Council, requesting information.

North Ayrshire Council acknowledges receipt of your request and will
respond to you within 20 working days as required by the Freedom of
Information (Scotland) Act 2002 (please note day 1 of your request is the
first working day after receipt of your request). We will contact you if
we require any further information or clarification from you.

If your request is regarding information which is considered environmental
information the Environmental Information (Scotland) Regulations 2004
(EISR) will also apply. Both EISR and FOISA provide similar rights to
access information and place requirements on the Council to consider
requests and to provide information.

The Council will now consider your request and identify any relevant
records held. Please note, should your request relate to environmental
information in terms of Section 7 of the Regulations (complex or
voluminous requests), the Council may extend the timescale to 40 working
days. We will write to you as soon as possible after receipt of your
request to advise if this is the case.

The information supplied in your request will only be accessed by North
Ayrshire Council staff and will be retained for the purposes of processing
your request for information and related purposes and for statistical and
audit purposes. The information will be held by North Ayrshire Council in
accordance with the provisions of the Data Protection Act 2018.

Yours sincerely

FOI Co-ordinator

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North Ayrshire Council

1 Attachment

Dear Mr Briggs,

Thank you for your request for information dated 29th June 2021 which was
received by North Ayrshire Council on 29th June 2021.

We have now completed our research for the information and the responses
to your questions are listed below.

Please see attached for the information requested and response.

Your right to seek a review.

Should you be dissatisfied with the way in which North Ayrshire Council
has dealt with your request you have the right to ask us to review it.

You should explain why you wish a review to be carried out and should be
made within 40 working days of receipt of this response. We will then
reply within 20 working days of receipt and employees not involved in your
original request will undertake the review. If you are not satisfied with
the result of the review you then have the right to make a formal
complaint to the Scottish Information Commissioner at
http://www.itspublicknowledge.info/Appeal

Any request for a review should be made in writing in the first instance
to:

FOI /EIR Manager
Cunninghame House
Irvine
Ayrshire
KA12 8EE

Email : [email address]

The supply of documents under the terms of the Freedom of Information
(Scotland) Act 2002 does not give the applicant or whoever receives the
information any right to re-use it in such a way that might infringe the
Copyright, Designs and Patents Act 1988. This includes making multiple
copies, publishing or otherwise distributing the information to other
individuals and the public.

While efforts have been made to ensure the accuracy of this information,
its accuracy is not warranted. In particular, the Council accepts no
liability for onward sale or transfer of this information to any third
party and for any reliance placed on such information by you or by a third
party.

Yours sincerely

Samantha Alexander

Freedom of Information Co-ordinator

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written confirmation of its contents. Accordingly, North Ayrshire Council
disclaim all responsibility and accept no liability (including in
negligence) for the consequences for any person acting, or refraining from
acting, on such information prior to the receipt by those persons of
subsequent written confirmation.

If you have received this e-mail message in error, please notify us
immediately by telephone. Please also destroy and delete the message from
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message (or attachments transmitted with it) by the addressee(s) is
strictly prohibited.

Please be advised that North Ayrshire Council's incoming and outgoing
e-mail is subject to regular monitoring.

[1]North Ayrshire Council Website

References

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