Procedures regarding Complaints Lodged - A&E Crew behaviours

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Scottish Ambulance Service fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Dear Scottish Ambulance Service,

I would appreciate if the Scottish Ambulance Services NHS Trust can advise as to how and in what manner they deal with any complaints lodged with them, or via their Complaints Manager.

1. If a complaint is lodged regarding behaviours, of one of their A&E crews, for instance, an A&E ambulance parks diagonally across 2 parking bays used for an Emergency hospsital and a very large cancer suite/unit used to drop off and pick up patients by both public and A&E ambulances.

2. Are your A&E ambulances permitted to bully/force a pick up car (for patient) to move completely out of the parking area and they in turn park across 2 bays, diagonally.

3. The A&E ambulance is supposedly transfering a patient from one hospital to another, which was arranged the previous day, and would therefore suggest that there was no emergency attached.

4. Would Scottish Ambulance Service use 2 Duty Performance Managers (Band 7) to transfer a patient, non-emergency, between hospitals, leave the night-shift for a Duty Performance Manager, in Emergency Ambulance Control unfilled for the night shift, due to the crew member shifting to a day shift to transfer a patient, but on DPM pay band?.

5. When a complaint is made to the Scottish Ambulance Service, what are the followed procedures. Is the crew interviewed by an Investigating Officer or Complaints Manager, if so, are notes or records taken of the interview or meeting with the crew involved?

6. What is the policy or consequences for staff or crew not wearing full uniform, for instances on occasion as above, no distinguishing epaulettes are worn to identify skills level of staff involved.

Yours faithfully,

R Patton

FOI (SCOTTISH AMBULANCE SERVICE), Scottish Ambulance Service

Dear R Patton,

Scottish Ambulance Service – Freedom of Information Request – FOI/1169/18

Thank you for your email of 24 January 2018.  Your request has now been
logged and we aim to respond within 20 working days.

 

Kind Regards,

Lora

 

Lora Vernon, Corporate Affairs and Engagement Department, Scottish
Ambulance Service National Headquarters, Gyle Square, 1 South Gyle
Crescent, Edinburgh, EH12 9EB | [1]www.scottishambulance.com

 

dangos adrannau a ddyfynnir

FOI (SCOTTISH AMBULANCE SERVICE), Scottish Ambulance Service

Dear Mr Patton,

Thank you for your Freedom of Information request. I have been speaking with my colleagues about this and we should be able to provide release our complaints handling procedure and uniform policy if that's what you're interested in?

However, it is not in the remit of the Freedom of Information act to answer how the Service deals with situations and because of this, I think it may be best for you to submit a complaint if you would like a specific matter investigated. As explained though, we should be able to provide our complaints procedure and uniform policy if this is what you would like.

Please advise if you are happy with this and how you would like to provide.

Many Thanks,
Lora

dangos adrannau a ddyfynnir

Dear FOI (SCOTTISH AMBULANCE SERVICE),

Please provide me with your Complaints Handling Procedures and also your Uniform Policies

Yours sincerely,

R Patton

FOI (SCOTTISH AMBULANCE SERVICE), Scottish Ambulance Service

2 Atodiad

Dear R Patton,  

 

Scottish Ambulance Service - Freedom of Information Request - FOI/1169/18

Please find attached the final response to your Freedom of Information
request.

Kind Regards,

Lora Vernon

 

Lora Vernon, Corporate Affairs and Engagement Department, Scottish
Ambulance Service National Headquarters, Gyle Square, 1 South Gyle
Crescent, Edinburgh, EH12 9EB│ [1]www.scottishambulance.com

 

dangos adrannau a ddyfynnir

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