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Private sector handling of track and trace services in Scotland

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Dear NHS National Services Scotland,

Please treat this email as a Freedom of Information request.

A number of private sector firms have been involved in the delivery of the Track and Trace system in Scotland.

Please could you provide me with the following information:

1. The number of cases handled, or partially handled by, staff working for Barrhead Travel, Ascensos and Pursuit Digital to date. If possible, please provide a break down of cases handled by each firm, preferably by week.

2. Details of the total amount that has been paid to each firm in relation to this service provision to date, and details of how much each firm, if known, may receive in the future.

Please supply details in a machine readable format, such as MS Excel. Wherever possible, please avoid supplying the requested information in pdf format files.

I look forward to hearing from you in due course.

nss foi, NHS National Services Scotland

Dear Ms Tibbitt,

 

Thank you for your email of 18^th May 2021 requesting the following
information:

 

Please treat this email as a Freedom of Information request.

 

A number of private sector firms have been involved in the delivery of the
Track and Trace system in Scotland.

 

Please could you provide me with the following information:

 

1. The number of cases handled, or partially handled by, staff working for
Barrhead Travel, Ascensos and Pursuit Digital to date. If possible, please
provide a break down of cases handled by each firm, preferably by week.

 

2. Details of the total amount that has been paid to each firm in relation
to this service provision to date, and details of how much each firm, if
known, may receive in the future.

 

Please supply details in a machine readable format, such as MS Excel.
Wherever possible, please avoid supplying the requested information in pdf
format files.

 

I look forward to hearing from you in due course.

 

I wish to advise you that under Section 8(1)(b) of the Freedom of
Information (Scotland) Act 2002 we require a full name within the text of
the email in order to make your request valid.  Upon receiving a full
name, we will begin processing your request and you will receive a
response within 20 working days from the date a full name is provided. 

 

Kind regards,

 

Alan

 

 

Alan Scott

Business Support Administrator

Strategy, Performance and Service Transformation

 

NHS National Services Scotland

Gyle Square

1 South Gyle Crescent

Edinburgh, EH12 9EB

 

 

show quoted sections

Hi,

My contact details are as follows:

Name: Ally Tibbitt
Address: The Ferret Media Ltd. c/o Tribe Porty, 19 Windsor Pl, Portobello, Edinburgh EH15 2AJ

Thanks,

Ally Tibbitt

nss foi, NHS National Services Scotland

Dear Ms Tibbitt,

 

Freedom of Information Reference: FOI-2021-000260

 

I refer to your freedom of information request which we received on 18^th
May 2021 requesting the following information:

 

A number of private sector firms have been involved in the delivery of the
Track and Trace system in Scotland.

 

Please could you provide me with the following information:

 

1. The number of cases handled, or partially handled by, staff working for
Barrhead Travel, Ascensos and Pursuit Digital to date. If possible, please
provide a break down of cases handled by each firm, preferably by week.

 

2. Details of the total amount that has been paid to each firm in relation
to this service provision to date, and details of how much each firm, if
known, may receive in the future.

 

Please supply details in a machine readable format, such as MS Excel.
Wherever possible, please avoid supplying the requested information in pdf
format files.

 

I confirm that under the terms of the Freedom of Information (Scotland)
Act 2002, a response to your information request will be sent within 20
working days of receipt, i.e. no later than 15^th June 2021. 

 

Kind regards,

 

Alan

 

 

Alan Scott

Business Support Administrator

Strategy, Performance and Service Transformation

 

NHS National Services Scotland

Gyle Square

1 South Gyle Crescent

Edinburgh, EH12 9EB

 

 

 

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This email is intended for the named recipient only. If you have received
it by mistake,
please (i) contact the sender by email reply; (ii) delete the email from
your system; .
and (iii) do not copy the email or disclose its contents to anyone.

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Hi,

My FOI request ref: FOI-2021-000260 is now overdue.

Could you let me know when you anticipate being able to provide a response?

Kind regards,

Ally Tibbitt

nss foi, NHS National Services Scotland

Dear Mr Tibbitt

I am sorry, we are collating information for you now, but I anticipate it will be another few days. I understand the timeframe has expired. In the interim, if you wish to escalate this to a review of response (or no response in this case), please just let us know.

Kind regards
Eilidh McLaughlin

show quoted sections

Hi Eilidh,

If it's only going to be a few more days, I'll save us both the hassle and hold on.

Thanks,

Ally Tibbitt

Dear NHS National Services Scotland,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of NHS National Services Scotland's handling of my FOI request 'Private sector handling of track and trace services in Scotland'.

I am disappointed that I have not received a substantive response within the statutory timescales set-out in law.

I look forward to hearing from you in due course.

Yours faithfully,

Ally Tibbitt

nss foi, NHS National Services Scotland

Dear Ally Tibbett

 

Request for Review of Freedom of Information Reference: FOI-2021-000260

 

I refer to your email which NHS National Services Scotland (NSS) received
on 28 June 2021 in relation to your Freedom of Information request
FOI-2021-000260 in which you have asked for an internal review.

 

I wish to advise that we are now dealing with your request for internal
review and I can confirm that NSS will review and respond to you as
quickly as possible, however under the Freedom of Information (Scotland)
Act 2002, I must advise you that the review process should be completed no
later than 26 July 2021

 

Many thanks and kindest regards,

 

 

David Beattie

Business Systems Administrator

Strategy, Performance and Service Transformation

 

NHS National Services Scotland

Gyle Square

1 South Gyle Crescent

EH12 9EB

[1]E: [email address]

 

Please consider the environment before printing this email.

 

NHS National Services Scotland is the common name for the Common Services
Agency for the Scottish Health Service. [2]www.nhsnss.org
<[3]http://www.nhsnss.org/>

 

 

 

--------------------------------------------------------------------------------------------------------------------------------------------------------
This email is intended for the named recipient only. If you have received
it by mistake,
please (i) contact the sender by email reply; (ii) delete the email from
your system; .
and (iii) do not copy the email or disclose its contents to anyone.

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References

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nss foi, NHS National Services Scotland

2 Attachments

Dear Mr. Tibbitt,

 

Freedom of Information Internal Review Reference: FOI-2021-000260

 

Please find attached the result of the Internal Review carried out in
relation to your Freedom of Information (Scotland) Act 2002 request.

 

I would like to take this opportunity to apologise on behalf of NSS as our
performance surrounding your request has fallen well short of what I have
come to expect of the service we provide. 

 

I hope that this information is useful to you, however if you have any
queries regarding this FOISA internal review letter please do not hesitate
to contact me at the email address [1][email address]

 

If you are dissatisfied with the outcome of the review you have the right,
within six months of receipt of this review decision, to apply for a
decision to the Scottish Information Commissioner who can be contacted at:

 

Kinburn Castle

Doubledykes Road

St Andrews

KY16 9DS

 

You also have the right of appeal, on a point of law, to the Court of
Session.

 

Many thanks and kindest regards,

 

Roddy

 

 

Roddy Mitchell

Organisational Lead for Corporate Records & FOI

 

NHS National Services Scotland

Gyle Square

1 South Gyle Crescent

Edinburgh, EH12 9EB

 

[2][IMG]

Please consider the environment before printing this email.

 

NHS National Services Scotland is the common name for the Common Services
Agency for the Scottish Health Service [3]www.nhsnss.org

 

 

 

 

--------------------------------------------------------------------------------------------------------------------------------------------------------
This email is intended for the named recipient only. If you have received
it by mistake,
please (i) contact the sender by email reply; (ii) delete the email from
your system; .
and (iii) do not copy the email or disclose its contents to anyone.

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References

Visible links
1. mailto:[email address]
2. http://www.scotblood.co.uk/
3. http://www.nhsnss.org/

nss foi, NHS National Services Scotland

3 Attachments

Dear Mr. Tibbitt,

 

Freedom of Information Reference FOI-2021-000260

 

Please find attached the NHS National Services Scotland response to your
referral to the Scottish Information Commissioner (Ref: 202100991).

 

Also attached are the figures you requested in relation to Question 2 of
your FOISA request where you asked for:

 

2. Details of the total amount that has been paid to each firm in relation
to this service provision to date, and details of how much each firm, if
known, may receive in the future.

 

I hope that this response in some way explains our poor performance on
this occasion, however if you require any further information in relation
to this letter please do not hesitate in contacting me via the email
address [1][NHS National Services Scotland request email]

 

Many thanks and kindest regards,

 

Roddy

 

 

Roddy Mitchell

Organisational Lead for Corporate Records & FOI

 

NHS National Services Scotland

Gyle Square

1 South Gyle Crescent

Edinburgh, EH12 9EB

 

[2][IMG]

Please consider the environment before printing this email.

 

NHS National Services Scotland is the common name for the Common Services
Agency for the Scottish Health Service [3]www.nhsnss.org

 

 

 

 

--------------------------------------------------------------------------------------------------------------------------------------------------------
This email is intended for the named recipient only. If you have received
it by mistake,
please (i) contact the sender by email reply; (ii) delete the email from
your system; .
and (iii) do not copy the email or disclose its contents to anyone.

--------------------------------------------------------------------------------------------------------------------------------------------------------

References

Visible links
1. mailto:[NHS National Services Scotland request email]
2. http://www.scotblood.co.uk/
3. http://www.nhsnss.org/

We don't know whether the most recent response to this request contains information or not – if you are Ally Tibbitt please sign in and let everyone know.