Dear University Hos​pitals of North Midlands NHS Trust,

Please can you assist me in providing the following information about the Trust:
1. How many printers/MFD’s does the Trust have? 
2. Does the Trust have a Managed Print Service contract? 
3. If so, who provides the Managed Print Service? 
4. When was the contract awarded and what is the length of the contract? 
5. What is the approximate spend on print annually? 
6. Who is responsible at the Trust for the running/upkeep of the Managed Print Service solution? 
7. Does the Trust have a strategy to manage patient records electronically? If so please detail. 
8. Does the Trust have an EDRMS (electronic document records management system)? If so which EDRMS software does the Trust have? 
9. Which EPR system does the Trust have? 
10. Does the Trust have plans to procure an EPR / EDRMS / records management solution? 
11. How many physical patient record sets does the Trust have? 
12. Does the Trust utilise a 3rd party storage organisation to store / manage paper notes? If so please detail. 
13. Has the Trust scanned any patient records – in-house via a 3rd party scanning bureau? If so how many records have been digitised? 
14. Does the Trust have dedicated storage library space for health (and corporate / non-clinical) records? 
15. How many personnel are employed within the health records management team (to file, retrieve, update physical records)? 
16. Does the Trust manage its own incoming mail or is this service outsourced? 
17. If outsourced, who is the current provider, when did the contract start and what is the contract term? 
18. What is the volume of outgoing mail sent by the Trust? 
19. Does the Trust have any hybrid mail services for sending letters or other correspondence? 
20. If yes, who is the hybrid mail provider, when did this contract start and what was the contract term? 
21. What is the Trust’s percentage of DNA's (Do not attend)?

Yours faithfully,

R Jackson

Dear Ms Jackson

 

I am writing to acknowledge receipt of your email dated 22^nd March 2017
requesting information under the Freedom of Information Act (2000)
regarding print and mail service.

 

The FOI Act sets out a twenty working day timescale for requests to be
completed by. We will always try to complete your request within this
timeframe. We will let you know whether the Trust holds the information
you have requested, and we will contact you as soon as possible if we are
delayed in our response for some reason. If we require further information
from you or we need you to further explain your request before we can
continue to process it we will also contact you. 

 

Yours,

 

Information Governance Team

University Hospitals of North Midlands NHS Trust

 

 

 

 

 

Dear Ms Jackson

 

I have been asked to contact you to seek clarification on your request.
Your request states:

“Q21. What is the Trust’s percentage of DNA's (Do not attend)?

 

 

To continue with your request we require clarification on the specific
time period therefore  please can you advise from what date you want this
information to start and finish at.

 

Your request will therefore be paused until we fully understand the
information requested. We will continue to process your request when we
understand the information requested. If we do not hear from you within
two weeks we will close your request

 

Yours,

Information governance team

University Hospital of North Midlands NHS Trust

 

 

 

 

 

Dear FOI,

In relation to Q21 "What is the Trust’s percentage of DNA's (Do not attend)?", I would like to know the percentage of appointments that patients did not attend from the last full known year.

Yours sincerely,

Rachel Jackson

Dear FOI,

Please can you confirm when my questions raised on the 21st March will be responded to?

Yours sincerely,

Rachel Jackson

 

Dear Ms Jackson

 

Our apologies for the delay in sending your response to you. I will look
into this for you and chase the relevant departments as a matter of
urgency. I can however confirm that your request is being actively worked
on, to assess what information is held by us.

 

Again apologises

 

Kind regards

 

IG team

University Hospitals of  North Midlands NHS Trust

 

 

 

 

The contents of this email and any attachments are confidential to the
intended recipient. If you are not the intended recipient please do not
use or publish its contents. Please contact the sender immediately and
then delete the email. The unauthorised use, disclosure, transmission,
copying or alteration of this message is strictly forbidden. Opinions,
conclusions and other information expressed in this message are not given
or endorsed by the UHNM unless such information is transmitted in the
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2 Atodiad

Dear Ms Jackson,

 

Please find the response to your FOI request attached

 

Many thanks,

 

IG Team

University Hospitals of North Midlands

NHS Trust

 

 

 

 

 

The contents of this email and any attachments are confidential to the
intended recipient. If you are not the intended recipient please do not
use or publish its contents. Please contact the sender immediately and
then delete the email. The unauthorised use, disclosure, transmission,
copying or alteration of this message is strictly forbidden. Opinions,
conclusions and other information expressed in this message are not given
or endorsed by the UHNM unless such information is transmitted in the
normal course of its business.

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