Pothole Damage Claims

Martin Cutler made this Rhyddid Gwybodaeth request to South Staffordshire District Council as part of a batch sent to 30 authorities

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

South Staffordshire District Council Nid oedd gan y wybodaeth y gofynnwyd amdani.

Dear South Staffordshire District Council,

Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.

It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.

Is there a timeframe in which the claim must be made after the incident and repairs are completed?

Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?

Yours faithfully,

Martin Cutler

External Email for Freedom Of Information, South Staffordshire District Council

Thank you for your Freedom of Information request. Your email will be
forwarded to the relevant department(s) who will respond to you in due
course.

External Email for Freedom Of Information, South Staffordshire District Council

Good afternoon

The responsibility for Highways falls under the remit of Staffordshire County Council.

You can make a request to the County Council on the following link http://www.staffordshire.gov.uk/yourcoun...

If you are dissatisfied with the way we have handled your request, you may request a review of our decision or make a complaint by writing to: the Chief Executive, Steve Winterflood, South Staffordshire Council, Council Offices, Wolverhampton Rd, Codsall, South Staffordshire, WV8 1PX. A copy of our complaints procedure is available on our website at www.sstaffs.gov.uk.

If you are dissatisfied with the outcome of your complaint, you may refer the matter to the Information Commissioner for a decision. Please be aware that the Commissioner will be unlikely to make a decision until you have been through our internal complaints procedure first. You can write to the Commissioner at:

FOI/EIR Complaints Resolution
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

or use the online complaints form published by the Commissioner which is available at www.ico.gov.uk/complaints.aspx

Kind regards.

Elaine Green

Administrative Assistant
Legal & Democratic Services
South Staffordshire Council

Tel: 01902696220

Have you visited our website? https://www.sstaffs.gov.uk

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