Dear South Staffordshire District Council,
Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.
It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.
Is there a timeframe in which the claim must be made after the incident and repairs are completed?
Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?
Thank you for your Freedom of Information request. Your email will be
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The responsibility for Highways falls under the remit of Staffordshire County Council.
You can make a request to the County Council on the following link http://www.staffordshire.gov.uk/yourcoun...
If you are dissatisfied with the way we have handled your request, you may request a review of our decision or make a complaint by writing to: the Chief Executive, Steve Winterflood, South Staffordshire Council, Council Offices, Wolverhampton Rd, Codsall, South Staffordshire, WV8 1PX. A copy of our complaints procedure is available on our website at www.sstaffs.gov.uk.
If you are dissatisfied with the outcome of your complaint, you may refer the matter to the Information Commissioner for a decision. Please be aware that the Commissioner will be unlikely to make a decision until you have been through our internal complaints procedure first. You can write to the Commissioner at:
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Information Commissioner's Office
or use the online complaints form published by the Commissioner which is available at www.ico.gov.uk/complaints.aspx
Legal & Democratic Services
South Staffordshire Council
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