Pothole Damage Claims

Roedd y cais yn llwyddiannus.

Dear Medway Council,

Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.

It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.

Is there a timeframe in which the claim must be made after the incident and repairs are completed?

Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?

Yours faithfully,

Martin Cutler

freedom, Medway Council

Dear Customer

Thank you for contacting Medway Council. This response is to acknowledge your email has been received. If this is an initial request for information under the Freedom of Information Act 2000 or Environmental Information Regulations 2004, you can expect to receive a response within 20 working days.
If your email relates to a current request for information, your email will be forwarded to the relevant case officer.
Should your email be because you are dissatisfied with the way we have processed your request the Council has an internal review process and your email will be forwarded to the Information Governance Team for review, you should receive a response within 20 working days.
If you remain dissatisfied you have the right to appeal to the Information Commissioners' Office (ICO) www.ico.org.uk/concerns
Thank you

Kayleigh Williams
Information Governance Apprentice
Medway Council
Gun Wharf
Dock Road
Chatham
ME4 4TR
www.medway.gov.uk
[Medway Council request email]
01634 332044

dangos adrannau a ddyfynnir

Dear Medway Council,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Medway Council's handling of my FOI request 'Pothole Damage Claims'.

I am still waiting for a response to my FOI request.

Yours faithfully,

Martin Cutler

freedom, Medway Council

1 Atodiad

Good morning Mr Cutler,

Please see attached Medway Council's acknowledgement of your Internal Review Request

Kind regards

Kayleigh Williams
Information Governance Apprentice
Medway Council and Gravesham Borough Council Gun Wharf Dock Road Chatham
ME4 4TR
www.medway.gov.uk
[Medway Council request email]
01634 332044

dangos adrannau a ddyfynnir

thomas, gary, Medway Council

Dear Martin Cutler

 

I refer to the above FOI and apologise for the delay in replying to you
earlier

 

The answers to your questions are as follows:

 

Please could you provide the process in which motorists should use to make
a claim against the council for pothole damage to vehicles. – A member of
the public who rings the Councils Customer Contact first will then have an
Incident Report Form sent to them for completion so that the claim can be
assessed for any liability.

 

It would be appreciated if you could include the name of the department
responsible for handling claims, telephone number, email address and
postal address. – The team responsible for this is

Risk Management and Insurance Team

Medway Council

Gun Wharf

Dock Road

Chatham

Kent

ME4 4TR

 

The initial contact is through customer first
[1][email address] (01634 333333).

 

 

 

Is there a timeframe in which the claim must be made after the incident
and repairs are completed? A claim can be made up to six years after an
incident if property damage and three years should the claim involve an
injury claim. The time limit is on an incident date not any repair date.

 

Also is there any other information required apart from date/time
location, photos of location, vehicle damage and repairs invoice in order
to make claim? From the claimant that would normally be sufficient and
then the Council will look at inspection record, other incident reports
etc in order to then assess liability. Should there be a requirement for
further information from the claimant then this will be asked for by the
Insurance Team

 

I trust this information is to your satisfaction, however, if you are
dissatisfied with the handling of your request, you have the right to ask
for an internal review. Internal review requests should be submitted
within two months of the date of receipt of the response to your original
letter and should be addressed to: Information Governance Manager, Medway
Council, Gun Wharf, Dock Road, Chatham, Kent, ME4 4TR., or email
[2][Medway Council request email].

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

 

Yours sincerely

Gary Thomas

Head of Finance Operations

 

 

This transmission is intended for the named addressee(s) only and may
contain sensitive or protectively marked material up to RESTRICTED and
should be handled accordingly. Unless you are the named addressee (or
authorised to receive it for the addressee) you may not copy or use it, or
disclose it to anyone else. If you have received this transmission in
error please notify the sender immediately. This email has been scanned
for viruses and all reasonable precautions have been taken to ensure that
none are present. Medway Council cannot accept responsibility for any loss
or damage arising from the use of this email or attachments. Any views
expressed in this email are those of the individual sender and not
necessarily those of Medway Council unless explicitly stated. Please be
aware that emails sent to or received from Medway Council may be subject
to recording and/or monitoring.

References

Visible links
1. mailto:[email address]
2. mailto:[Medway Council request email]

freedom, Medway Council

1 Atodiad

SENT ON BEHALF OF GAYLE JONES

 

Good morning Mr Cutler

 

Please find attached Medway Council’s response to your request for an
Internal Review of your Freedom of Information request

 

Kind regards

 

Lynne Bush

Information Governance Officer (FOI, EIR & SAR)

Medway Council

Gun Wharf

Dock Road

Chatham ME4 4TR

01634 332066

[1][Medway Council request email]

 

Please note I work Monday, Tuesday, Wednesday and Thursday.

 

If this email is personal, it is not authorised by, or sent on behalf of
Medway Council and is the personal responsibility of the sender.

 

This message is intended only for the use of the person(s), (“the intended
recipient(s)”) to whom it is addressed. It may contain information which
is privileged and confidential within the meaning of the law. If you are
not the intended recipient, please contact the sender as soon as possible.
The views expressed in this communication may not necessarily be the views
of Medway Council.

 

 

This transmission is intended for the named addressee(s) only and may
contain sensitive or protectively marked material up to RESTRICTED and
should be handled accordingly. Unless you are the named addressee (or
authorised to receive it for the addressee) you may not copy or use it, or
disclose it to anyone else. If you have received this transmission in
error please notify the sender immediately. This email has been scanned
for viruses and all reasonable precautions have been taken to ensure that
none are present. Medway Council cannot accept responsibility for any loss
or damage arising from the use of this email or attachments. Any views
expressed in this email are those of the individual sender and not
necessarily those of Medway Council unless explicitly stated. Please be
aware that emails sent to or received from Medway Council may be subject
to recording and/or monitoring.

References

Visible links
1. mailto:[Medway Council request email]