Pothole Damage

Roedd y cais yn llwyddiannus.

Dear Clackmannanshire Council,

Please could you provide the process in which motorists should use to make a claim against the council for pothole damage to vehicles.

It would be appreciated if you could include the name of the department responsible for handling claims, telephone number, email address and postal address.

Is there a timeframe in which the claim must be made after the incident and repairs are completed?

Also is there any other information required apart from date/time location, photos of locus, vehicle damage and repairs invoice in order to make claim?

Yours faithfully,

Martin Cutler

Yvette Treco, Clackmannanshire Council

1 Atodiad

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| Clackmannanshire Council, Kilncraigs, Alloa, Clackmannanshire FK10 ||
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To:
Mr. Martin Cutler Contact: Yvette Treco
Tel. No: 01259 450000
Ref: DEV03A48AB
Date: 26/02/2018

Dear Mr. Cutler

Freedom of Information : DEV03A48AB

I acknowledge receipt of your request for information which was received
on 26/02/2018 about claim against the council for pothole damage.   It
will be forwarded to the appropriate Council Service for action and you
should receive a response, or a request for clarification by 26/03/2018.
If there is a need to clarify anything relating to your request,
colleagues will contact you.  

If you have any queries about this letter, please contact me.  

Yours sincerely

Yvette Treco

dangos adrannau a ddyfynnir

References

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Yvette Treco, Clackmannanshire Council

1 Atodiad

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| Clackmannanshire Council, Kilncraigs, Alloa, Clackmannanshire FK10 ||
| 1EB                                       ||
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To:
Mr. Martin Cutler Contact: Scott Walker
  Tel. No: 01259 450000
Ref: DEV03A48AB
Date: 12/03/2018

Dear Mr. Cutler

Freedom of Information Enquiry: DEV03A48AB

Thank you for your information request dated 26/02/2018.

I am happy to supply you with the information you requested.

1) Please could you provide the process in which motorists should use to
make a claim against the council for pothole damage to vehicles.  

Contact Insurance Section to intimate a claim by phone, in writing or
through an agent (solicitor). We will then issue a form if we require
further information. The claim and report from department will be sent to
our Insurance Claims Handlers to make a decision on liability.

2) It would be appreciated if you could include the name of the department
responsible for handling claims, telephone number, email address and
postal address.

Insurance Section, Finance, Kilncraigs, Alloa, FK10 1EB,  01259 452070,
 [email address]

3) Is there a timeframe in which the claim must be made after the incident
and repairs are completed?  

3 years for injury and 5 years for property damage.  

4) Also is there any other information required apart from date/time
location, photos of locus, vehicle damage and repairs invoice in order to
make claim?

Claimants name and address, Date of birth, NI number (for Audit Scotland),
telephone number, witness details, details of any injury, did anyone
require medical attention and pothole location.  
 

Yours sincerely

Scott Walker

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| If you are not satisfied with this response, you may contact the |
| Council’s Head of Resources and Governance seeking a review of your |
| request. within 40 working days of receiving the response (the |
| address is: Clackmannanshire Council, Kilncraigs, Alloa FK10 1EB. |
| (Email address: [Clackmannanshire Council request email]). If you are not satisfied with |
| the outcome of the review you have the right to appeal directly to |
| The Scottish Information Commissioner, Kinburn Castle, Doubledykes |
| Road, St. Andrews, Fife KY16 9DS. |
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dangos adrannau a ddyfynnir

References

Visible links
1. http://www.clacks.gov.uk/
2. http://twitter.com/clackscouncil
3. http://www.facebook.com/officialclackman...