Post Office Limited: 2017 Credence Upgrade

Eleanor Shaikh made this Rhyddid Gwybodaeth request to Post Office Limited

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Roedd y cais yn llwyddiannus.

Dear Post Office Limited,

In April 2017 a report was issued on a Credence upgrade led by Mick Mitchell and Rob Horton. It indicates that in the prior three months stability of the system had been increased, substantially reducing the known incidents and outages which POL experienced for at least the previous year.

Please can you release this report along with any reports of the preceding 18 months which identify the issues POL was experiencing with Credence, including risk assessments of their impacts, their mitigations and reasons why the 2017 upgrade was postponed on more than one occasion..

Yours sincerely,
Eleanor Shaikh

Information Rights Team, Post Office Limited

Our ref: FOI2021/00021

Dear Eleanor Shaikh,

Thank you for your request for information which was received on 15th
January. Your request is being considered under the terms of the Freedom
of Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 12th
February.

Please note that due to members of the Information Rights team being
absent due to Covid-19, it is taking longer to process information
requests at this time and regrettably we may be unable to respond to your
request by 12th February 2021. We are progressing information requests as
quickly as possible in these circumstances and apologise for the delay.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,

Jackie Lawrence

Information Rights Team

Finsbury Dials

20 Finsbury Street

London

EC2Y 9AQ

Information Rights Team, Post Office Limited

1 Atodiad

Dear Eleanor Shaikh,

Please find the response attached to your Freedom of Information request.

Regards,

Jackie Lawrence

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London EC2Y 9AQ

Dear Information Rights Team,

Thank you for your response of 10th February 2021. I have reduced the scope of my request and trust that the effort of tracking down a single document will not take anyone at Post Office more than 18 hours:

In April 2017 a report was issued on a Credence upgrade led by Mick Mitchell and Rob Horton. It indicates that in the prior three months stability of the system had been increased, substantially reducing the known incidents and outages which POL experienced for at least the previous year.

Please can you release this report.

Yours sincerely,

Eleanor Shaikh

Information Rights Team, Post Office Limited

Our ref: FOI2021/00085

Dear Eleanor Shaikh,

Thank you for your request for information which was received on 10th
February. Your request is being considered under the terms of the Freedom
of Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 10th
March.

Please note that due to members of the Information Rights team being
absent due to Covid-19, it is taking longer to process information
requests at this time and regrettably we may be unable to respond to your
request by the due date identified above. We are progressing information
requests as quickly as possible in these circumstances and apologise for
any delay.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,
Douglas Sweeney

Information Rights Team, Post Office Limited

1 Atodiad

Dear Ms Shaikh

Please find an update attached to your Freedom of Information request

Regards

Jackie Lawrence

Information Rights Team

20 Finsbury Street

London EC2Y 9AQ

Tel: 0333 665 3951

Email: [1][Post Office request email]

References

Visible links
1. mailto:[Post Office request email]

Information Rights Team, Post Office Limited

6 Atodiad

  • Attachment

    FOI2021 00085 FOIA response.pdf

    108K Download View as HTML

  • Attachment

    2021 04 09 Document 1 Credence and MDM Upgrade and Migration Steering Group Redacted.pdf

    1.2M Download View as HTML

  • Attachment

    2021 04 09 Document 2 GE Performance Group CIO 190417 Redacted.pdf

    740K Download View as HTML

  • Attachment

    2021 04 09 Document 3 Email re Credence Issues Update 21th April Weekly Update Redacted.pdf

    216K Download View as HTML

  • Attachment

    2021 04 09 Document 4 POL Extract from Consolidated Service Review Report Redacted.pdf

    141K Download View as HTML

  • Attachment

    2021 04 09 Document 5 Post Office MDM Credence Status Report Redacted.pdf

    598K Download View as HTML

Dear Eleanor Shaikh,

Please find the response attached to your Freedom of Information request.

Regards,

David Sinclair

Information Rights Team

Ground Floor

Finsbury Dials

20 Finsbury Street

London EC2Y 9AQ

0333 665 3951