Poor quality of Legal Ombudsman employees

Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai Legal Ombudsman fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Anthony John Monks

Legal Ombudsman Scheme Rules
Misconduct
5.59

If (at any stage after the Legal Ombudsman receives a complaint) an ombudsman considers that the complaint discloses any alleged misconduct about which the relevant Approved Regulator should consider action against the authorised person, the ombudsman:

a) will tell the relevant Approved Regulator;
b) will tell the complainant that the Approved Regulator has been told;
c) may require that Approved Regulator to tell the ombudsman what action it will take; and
d) may report any failure by that Approved Regulator to the Legal Services Board".

..."at any stage after the Legal Ombudsman receives a complaint"

I sent a complaint to legal ombudsman service complaints on 13/07/20 and sent an updated complaint on 14/07/20.

Senior Ombudsman, that's Senior Ombudsman Sam Argyle replied to my 14/07/20 email on 16/07/20. I asked Ombudsman Jodie Handley in a 10/02/21 email (with the former
acting Chief Ombudsman Mariette Hughes and a man who is evidently unable to respond to an email; Deputy Chief Ombudsman Steven Pearson copied in to the email) - whether
during her time as a member of the service complaints team, Senior Ombudsman Sam Argyle had been demoted. All three Ombudsmen ignored my question.

Does Senior Ombudsman Sam Argyle have a special exemption regarding Rule 5.59 from the Legal Ombudsman's Scheme Rules?

I ask this question because Ombudsman Jodie Handley in a 09/02/21 email stated -

"Scheme Rule 5.59 explains that an ombudsman can make a misconduct referral at any stage in an investigation, but that would require an ombudsman to review the complaint about the service provider".

Scheme Rule 5.59 explains nothing of the sort of course. Ombudsman Jodie Handley's poor reading comprehension is a matter for the Legal Ombudsman. I have no intention of suffering because of Ombudsman Handley's dishonesty though.

09/02/21 email from Ombudsman Jodie Handley -
"Our process allows for an investigator to suggest a misconduct referral is made, but as you have been informed, the investigator did not consider this was necessary".

* An SRA regulated solicitor includes an incorrect contract of employment in the preliminary hearing bundle.
* East Midlands Employment Judge Britton is told by me the contract of employment is incorrect. Judge Britton ignores the truth about the contract of employment.

Why is the Legal Ombudsman employing an investigator (James Beech) who doesn't think this is worthy of a misconduct referral?

Does the Legal Ombudsman endorse SRA regulated solicitors including incorrect contracts of employment in legal bundles? Does anyone at the Legal Ombudsman understand what primary legislation is? Legal Ombudsman employees should familiarise themselves with the Fraud Act 2006 as the SRA regulated solicitor (potentially) committed fraud by false representation and fraud by failing to disclose information he was under a legal duty to disclose.

Unrelated yet equally as important -
A Legal Ombudsman investigator included in his evidence a three page letter supplied by "the firm" which "the firm" never bothered to send to me. Should this letter have been included by the investigator in his evidence? Has "the firm" broke the law? The Legal Ombudsman have refused to answer these question on numerous emails.

Regards

Anthony John Monks

Information Rights & Security, Legal Ombudsman

Thank you for your email.

If your request pertains to Subject Access Request under the Data
Protection Act 2018 and the General Data Protection Regulations 2016, we
will process your request within 1 calendar month.

If your request pertains to Freedom of Information request under the
Freedom of Information Act 2000, we will process your request within 20
working days.

If additional information is required to process your request, we will
contact you for further details.

Kind regards,

Data Protection Team For information on how we handle your personal data,
see our privacy notice. www.legalombudsman.org.uk/privacy This e-mail and
any attachments are confidential and intended solely for the addressee and
may also be privileged or exempt from disclosure under applicable law. If
you are not the addressee, or have received this e-mail in error, please
notify the sender immediately, delete it from your system and do not copy,
disclose or otherwise act upon any part of this e-mail or its attachments.
Internet communications are not guaranteed to be secure or virus-free. The
Legal Ombudsman does not accept responsibility for any loss arising from
unauthorised access to, or interference with, any Internet communications
by any third party, or from the transmission of any viruses. Replies to
this e-mail may be monitored by the Legal Ombudsman for operational or
business reasons.

Information Rights & Security, Legal Ombudsman

1 Atodiad

Dear Mr Monks

I refer to your request.

Please find the attached.

Yours sincerely,

Grace Garande
Information Governance Officer

Email: [email address]

dangos adrannau a ddyfynnir

Anthony John Monks

Regarding your 07/05/21 response -

"However, on examining its contents, we have determined that the response you are seeking falls outside the remit of the Information Security Team".

Who is the "we" you refer to? What is the remit of the Information Security Team?

"Kindly forward your concerns to our Service Complaints team"...

I already have. "Ombudsman" Jodie Handley refuses to answer my questions. Here's an idea why don't you forward my request to a competent ombudsman, one who is higher up the food chain than Sam Argyle preferably. Was the newly appointed Chief Ombudsman employed to ignore emails?

Regards

Anthony John Monks

Information Rights & Security, Legal Ombudsman

Dear Mr Monks

Thank you for your email to which I respond as follows:

The 'we' referred to in the letter dated 7th May 2021 refers to the Information Security team, whose remit is to process Freedom of Information (FOI) requests and Subject Access Requests (SARs).

I note that you have already been in contact with the Service Complaints team and in this regard, I have nothing further to add.

Yours sincerely,

Grace Garande
Information Governance Officer

Email: [email address]

dangos adrannau a ddyfynnir

Anthony John Monks

Nice try.

"By law, you should get a response promptly, and normally before the end of 28 May 2021".

Do your job Ms Garande. I am not being held responsible for "Ombudsman" Handley's corruption.

"Here's an idea why don't you forward my request to a competent ombudsman, one who is higher up the food chain than Sam Argyle preferably. Was the newly appointed Chief Ombudsman employed to ignore emails"?

I realise this suggestion requires you to do some work and as a Legal Ombudsman employee; that's a foreign concept.

Once more -

Was the newly appointed Chief Ombudsman employed to ignore emails?

Regards

Anthony John Monks

Anthony John Monks

Regarding your nonsense dated 07/05/21.

State the reason why the information security team have determined the information I seek falls outside your remit.

Also the corrupt Ms Handley ("Ombudsman") sent me the following -

"In response, I confirm that this office will not acknowledge or respond to any further correspondence from you in regard to matters that have already been responded to. Nor will we respond to correspondence intended for third parties that is copied to us".

I request from the information security team the data allowing Ms Handley to "shut me down".

Regards

Anthony John Monks

Anthony John Monks

Grace,
I am bored waiting for you.

Answer my 28/05/21 message as you are not included in corrupt "Ombudsman" Handley's "Legal Ombudsman" boycott of answering my emails. You have a legal obligation to answer.

Anthony John Monks

Information Rights & Security, Legal Ombudsman

Thank you for your email.

If your request pertains to Subject Access Request under the Data
Protection Act 2018 and the General Data Protection Regulations 2016, we
will process your request within 1 calendar month.

If your request pertains to Freedom of Information request under the
Freedom of Information Act 2000, we will process your request within 20
working days.

If additional information is required to process your request, we will
contact you for further details.

Kind regards,

Data Protection Team For information on how we handle your personal data,
see our privacy notice. www.legalombudsman.org.uk/privacy This e-mail and
any attachments are confidential and intended solely for the addressee and
may also be privileged or exempt from disclosure under applicable law. If
you are not the addressee, or have received this e-mail in error, please
notify the sender immediately, delete it from your system and do not copy,
disclose or otherwise act upon any part of this e-mail or its attachments.
Internet communications are not guaranteed to be secure or virus-free. The
Legal Ombudsman does not accept responsibility for any loss arising from
unauthorised access to, or interference with, any Internet communications
by any third party, or from the transmission of any viruses. Replies to
this e-mail may be monitored by the Legal Ombudsman for operational or
business reasons.