Policy and procedure for allegations and complaints for Foster Carers.

Naomi Hodges made this Rhyddid Gwybodaeth request to Caerphilly County Borough Council

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Roedd y cais yn llwyddiannus.

Dear Caerphilly County Borough Council,

I am writing to make a request for all the following information which I am entitled to under the Freedom of Information Act 2000 from the Caerphilly County Borough Council.

Please send me:

1) Your policy and process for managing and criteria for investigating complaints made against foster carers

2) Your policy and process for managing and investigating allegations made against foster care workers.

3) a) Your written policy and process for referring foster care workers to a fostering panel.
b) Your written policy and process for appealing decisions made at the fostering panel.

4) Your written policy and process for dealing with complaints made by foster care workers against the council.

5)Your written policy and process for dealing with complaints made by foster care workers against social workers.

I would like the above information to be provided to me as an electronic copy.

If the request is too broad or unclear I would be grateful if you could contact me as I understand under the Act you are required to advise and assist requesters. If any of the information is already in the public domain please send it to me directly with page references or URLs when necessary.

If it is not possible to provide the information requested due to the information exceeding the cost of compliance limits identified in Section 12, please provide advice and assistance under the section 16 obligations of the Act, as to how we can refine the request.

I understand that you are required to respond to my request within 20 working days after receiving this request. I would be grateful if you could confirm in writing you have received this request.

I look forward to hearing from you soon.

Yours faithfully,

Naomi Hodges

WWW: FOI, Caerphilly County Borough Council

1 Atodiad

Thank you for your recent FOI / EIR request. Please find attached an acknowledgement for this request.

dangos adrannau a ddyfynnir

WWW: FOI, Caerphilly County Borough Council

4 Atodiad

Dear Naomi Hughes

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

 

Thank you for your request for information received on the 27^th August
2021. We have considered your request and enclose the following
information -

 

1) Your policy and process for managing and criteria for investigating
complaints made against foster carers.

 

See attached policy

 

2) Your policy and process for managing and investigating allegations made
against foster care workers.

 

See attached policy

 

3) a) Your written policy and process for referring foster care workers to
a fostering panel.

    b) Your written policy and process for appealing decisions made at the
fostering panel.

 

See attached policy

 

4) Your written policy and process for dealing with complaints made by
foster care workers against the council.

 

See attached policy

 

5)Your written policy and process for dealing with complaints made by
foster care workers against social workers.

 

See attached policy

 

We supply this information based on your original request. If this is not
what you wanted or if you feel we have not fully understood your request
please do not hesitate to contact me to clarify your exact requirements.

 

If you have any queries or concerns or are in any way dissatisfied with
the handling of your request please contact [1][Caerphilly County Borough Council request email].

 

Yours sincerely

 

Corporate Information Governance Unit

 

 

 

Freedom of Information Act 2000 / Environmental Information Regulations
2004

 

You have the right to appeal against our decision.
If you wish to appeal please set out If you are unhappy with that decision
in writing your grounds of appeal you have the right to appeal to:
and send to:
 
Corporate Information Governance
Unit Information Commissioner’s Office –
Caerphilly county borough council, Wales
Penallta House 2nd Floor, Churchill House
Tredomen Park Churchill Way
Hengoed. CF82 7PG Cardiff CF10 2HH

   

Appeals will be determined by an Tel: 0330 414 6421
appropriate senior officer.
Website: [2]www.ico.org.uk

Email: [3][email address]

 

Re-use of information without permission may infringe the Copyright,
Designs and Patents Act 1988. Re-use can include, but is not limited to,
making multiple copies, publishing and issuing copies of the information
to a wider audience. If you would like to re-use copyright material owned
by Caerphilly County Borough Council, please contact us. Authorisation to
re-use copyright material not owned by this Authority should be sought
directly from the copyright owner.

 

How we will use your information

 

Caerphilly County Borough Council will process your request, the
information relevant to your request, your identity and contact details
for the purposes of providing you with a response.  A copy of your request
and your response will be kept for 3 years.  Some requests and responses
may be kept longer but this will be in an anonymised form.  

 

Your request including your identity and contact details will be
distributed to relevant service areas and elected members who may either
hold the information you have requested or are involved in the processing
of requests.  Other organisations and individuals who may be affected by
the disclosure of the information you have requested may be consulted
prior to a decision being made on the disclosure.

 

If you have made a complaint to the Information Commissioners Office (ICO)
or others in relation to the processing of your request, copies of your
request, response and any additional correspondence between you and
Caerphilly County Borough Council in relevant to your request may be
shared with them.

 

You have a number of rights in relation to your information including the
right of access to information we hold about you and the right of
complaint if you are unhappy with the way that we have handled your
request or your information.

 

For further information on how we process your information and your rights
please click the following link:

 

[4]https://www.caerphilly.gov.uk/Caerphilly...

 

 

dangos adrannau a ddyfynnir