Pocket Perfect Designs
James made this Rhyddid Gwybodaeth request to Department for Business, Energy and Industrial Strategy
Dear Department for Business, Energy and Industrial Strategy,
I request the number of complaints made to the department, or trading standards about the business "Pocket Perfect Designs".
Thank you for your email dated 26/04/2019.
From our initial assessment, it is clear that we will not be able to answer your request without further clarification.
Under section 1(3) of the Freedom of Information Act, a public authority which receives an FOI request need not comply with it unless any further information reasonably required to locate the information is supplied.
We require further information from you in order to identify and locate the information you have asked for as there are a number of areas across BEIS that deal with various types of complaints. In particular, it would be useful to know the particular types of complaint you are interested in.
You may wish to approach Trading Standards directly regarding complaints Trading Standards may receive.
We will be able to begin to process your request once you have supplied us with the further information required, but we are unable to do so until this clarification has been provided.
Please remember to quote the reference number above in any future communications.
Dear FOI Requests,
Thanks for your email. I do have a "parallel" request open with Trading Standards.
I'm not sure exactly what further clarification I can give you. I've asked for details about the total number of complaints against "Pocket Perfect Designs". While I understand that is broad, I'm asking for assistance to narrow down my request.
Are you able to provide any sort of list that would assist me to define the particular types of complaints you deal with and which would allow me to rephrase my request in a way that will be easier for you to locate the records I seek?
Dear FOI Requests,
Did you receive my clarification? I sent it through the whatdotheyknow.com website, which is still suggesting you are awaiting further details from me.
Thank you for your emails dated 01/05/2019 and 05/05/2019.
BEIS is responsible for a number of regulatory areas, each of which handle complaints specific to that policy area. There is not an area within BEIS which has sole responsibility for all complaints regarding a particular company.
The types of complaint BEIS policy areas deal with vary and can include, as an example, infringement of copyright, product safety, employment practices etc, all of which are dealt with by various policy areas responsible for those specific issues.
To search for the total number of complaints received against one particular company would involve checking the entire departments records. Due to the breadth of this request we do not believe that we will be able to answer your request without exceeding the cost limit provided under s12 of the Act.
Due to the number of areas across BEIS that deal with various types of complaint you may wish to narrow the scope of your request to a specific type of complaint you are interested in and providing a period of time that the complaint may have been received.
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