Please bring transparency to how the CQC inspectors promote the recommendations of the Francis Report in their checklists and inspections?

Fiona Watts made this Rhyddid Gwybodaeth request to Care Quality Commission

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn rhannol lwyddiannus.

Dear Care Quality Commission,

The key recommendation in the Francis Report was;
Creating the right culture and putting the patient first

I quote:
The report highlights the importance of establishing a shared positive safety culture that
permeates all levels of the healthcare system, which aspires to prevent harm to patients and
provide where possible, excellent care and a common culture of caring, commitment and compassion.

The following FOI requests are made in the hope that the CQC to comply with the remit of this FOI;
to be assured that inspectors have made the best effort to progress/ apply and follow those recommendations presented in the Francis Report when making a report on an NHS site.

MY FOI;

Please provide examples of all the protocols and checklists the CQC inspectors use
1) BEFORE 2) DURING 3) AND AFTER
a visit to a GP Surgery which adhere to the recommendations in The Francis Report. I seek evidence that that demonstrates that CQC inspectors do set out to fulfill the recommendations suggested in The Francis Report.

Yours faithfully,

Fiona Watts

Information Access, Care Quality Commission

7 January 2016

 

Our Ref: CQC IAT 1516 0733

 

Dear Ms Watts

 

I write to acknowledge your correspondence dated 5 January 2016, where you
asked to be provided with information from the Care Quality Commission
(CQC). Your correspondence was received by CQC on 5 January.

 

Your request is as follows:

 

“Please provide examples of all the protocols and checklists the CQC
inspectors use

1) BEFORE 2) DURING 3) AND AFTER

     a visit to a GP Surgery which adhere to the recommendations in The
Francis Report. I seek evidence that that demonstrates that CQC inspectors
do set out to fulfill the recommendations suggested in The Francis
Report.”

 

We can confirm that your request is now being processed in accordance with
the Freedom of Information Act 2000 (FOIA).

 

CQC will endeavour to respond to you as soon as possible but must legally
do so within 20 working days from the date of receipt of your request, as
required by FOIA.

 

You can therefore expect a response from CQC by no later than the close of
business on 2 February 2016. We will inform you if we are unable to meet
this deadline.

 

Yours sincerely

 

 

 

Information Access Team

Information Rights

Care Quality Commission

 

dangos adrannau a ddyfynnir

Dear Information Access,

... I won't hold my breath.

Your track record for transparency is appalling and the latest news reports demonstrate that the CQC has been an utter let down to those of us that looked to you to make a difference to the care of NHS patients.

Yours sincerely,

Fiona Watts

Information Access, Care Quality Commission

1 Atodiad

19 January 2016

 

Our Ref: CQC IAT 1516 0733

Email 1 of 3.

 

Dear Ms Watts

 

Thank you for your correspondence of 5 January 2016 in which you asked
for,

 

“Please provide examples of all the protocols and checklists the CQC
inspectors use

1) BEFORE 2) DURING 3) AND AFTER

     a visit to a GP Surgery which adhere to the recommendations in The
Francis Report. I seek evidence that that demonstrates that CQC inspectors
do set out to fulfil the recommendations suggested in The Francis Report.”

 

I attach copies of this information which include inspection guidance,
check lists, tools and more. All documents are taken into factor when
inspecting a GP service. Our ‘PMS Inspection Framework’ provides an
overview and lists the contents within the Overview, Preparation, Report
writing and Publication of an inspection.

I have responded with three emails as the size of our guidance documents
exceeds our messaging service limit.

 

I hope that this response is helpful to you.

 

 

Feedback

 

CQC will always endeavour to provide the highest quality responses to
requests for information and seek to provide responses that are as helpful
as possible. We would therefore appreciate if you can complete our online
feedback form by visiting the following website:

 

[1]http://webdataforms.cqc.org.uk/Checkbox/...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provide.

 

If you have any queries please do not hesitate to contact the team, on the
telephone number provided, quoting our reference number.

 

Yours sincerely

 

Information Access Support

Legal Services and Information Rights

Care Quality Commission

dangos adrannau a ddyfynnir

References

Visible links
1. http://webdataforms.cqc.org.uk/Checkbox/...

Information Access, Care Quality Commission

1 Atodiad

19 January 2016

 

Our Ref: CQC IAT 1516 0733

Email 2 of 3.

 

Dear Ms Watts

 

Thank you for your correspondence of 5 January 2016 in which you asked
for,

 

“Please provide examples of all the protocols and checklists the CQC
inspectors use

1) BEFORE 2) DURING 3) AND AFTER

     a visit to a GP Surgery which adhere to the recommendations in The
Francis Report. I seek evidence that that demonstrates that CQC inspectors
do set out to fulfil the recommendations suggested in The Francis Report.”

 

I attach copies of this information which include inspection guidance,
check lists, tools and more. All documents are taken into factor when
inspecting a GP service. Our ‘PMS Inspection Framework’ provides an
overview and lists the contents within the Overview, Preparation, Report
writing and Publication of an inspection.

I have responded with three emails as the size of our guidance documents
exceeds our messaging service limit.

 

I hope that this response is helpful to you.

 

 

Feedback

 

CQC will always endeavour to provide the highest quality responses to
requests for information and seek to provide responses that are as helpful
as possible. We would therefore appreciate if you can complete our online
feedback form by visiting the following website:

 

[1]http://webdataforms.cqc.org.uk/Checkbox/...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provide.

 

If you have any queries please do not hesitate to contact the team, on the
telephone number provided, quoting our reference number.

 

Yours sincerely

 

Information Access Support

Legal Services and Information Rights

Care Quality Commission

 

dangos adrannau a ddyfynnir

References

Visible links
1. http://webdataforms.cqc.org.uk/Checkbox/...

Information Access, Care Quality Commission

1 Atodiad

19 January 2016

 

Our Ref: CQC IAT 1516 0733

Email 3 of 3.

 

Dear Ms Watts

 

Thank you for your correspondence of 5 January 2016 in which you asked
for,

 

“Please provide examples of all the protocols and checklists the CQC
inspectors use

1) BEFORE 2) DURING 3) AND AFTER

     a visit to a GP Surgery which adhere to the recommendations in The
Francis Report. I seek evidence that that demonstrates that CQC inspectors
do set out to fulfil the recommendations suggested in The Francis Report.”

 

I attach copies of this information which include inspection guidance,
check lists, tools and more. All documents are taken into factor when
inspecting a GP service. Our ‘PMS Inspection Framework’ provides an
overview and lists the contents within the Overview, Preparation, Report
writing and Publication of an inspection.

 I have responded with three emails as the size of our guidance documents
exceeds our messaging service limit.

 

I hope that this response is helpful to you.

 

 

Feedback

 

CQC will always endeavour to provide the highest quality responses to
requests for information and seek to provide responses that are as helpful
as possible. We would therefore appreciate if you can complete our online
feedback form by visiting the following website:

 

[1]http://webdataforms.cqc.org.uk/Checkbox/...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provide.

 

If you have any queries please do not hesitate to contact the team, on the
telephone number provided, quoting our reference number.

 

Yours sincerely

 

Information Access Support

Legal Services and Information Rights

Care Quality Commission

 

dangos adrannau a ddyfynnir

References

Visible links
1. http://webdataforms.cqc.org.uk/Checkbox/...

Gadawodd D. Speers anodiad ()

Implementation is key. It changes thinking into doing. Unimplemented = aspirational wish list!

Richardson, Simon, Care Quality Commission

Dear Ms Watts

 

I understand that you are experiencing technical difficulties in opening
the zip files attached to CQC’s previous response emails.

 

I will ask a member of my team to resend the documents without placing
them in zip files. However, there are 75 documents – our full suite of
guidance documents, templates and protocols relating to GP inspections –
so this may take some time.

 

Simon

 

Simon Richardson

Information Rights Manager

Legal Services & Information Rights

Care Quality Commission

 

 

The Care Quality Commission is the independent regulator of all health and
adult social care in England. [1]www.cqc.org.uk. For general enquiries,
telephone the National Contact Centre: 03000 616161.

Statutory requests for information made pursuant to access to information
legislation, such as the Data Protection Act 1998 and the Freedom of
Information Act 2000, should be sent to: [2][CQC request email]

 

dangos adrannau a ddyfynnir

References

Visible links
1. http://www.cqc.org.uk/
http://www.cqc.org.uk/
2. blocked::mailto:[CQC request email]
file:///tmp/

Dear Richardson, Simon,

Thank you for your reply on here.

It is appreciated .... after witnessing the CQC repeatedly side-line from bringing clarity to their operations since meeting Paul Durham at CQC and Sally Sykes of the PHSO in Westminster in October 2014.

Could the CQC consider this method of response?

The CQC just highlights those bits that specifically answers the FOI question on here?
For example, the CQC could point out the bits of your training manuals that directly comply with the recommendations in the Francis Report 2013?

Yours sincerely,

Fiona Watts

FionaWatts%magnacarta300

Information Access, Care Quality Commission

13 Atodiad

20 January 2016

 

Our Ref: CQC IAT 1516 0733

Email 1 of 6

 

Dear Ms Watts

 

Please find attached documents which have been unzipped.

 

We hope that this response is helpful to you.

 

Feedback

 

CQC will always endeavour to provide the highest quality responses to
requests for information and seek to provide responses that are as helpful
as possible. We would therefore appreciate if you can complete our online
feedback form by visiting the following website:

 

[1]http://webdataforms.cqc.org.uk/Checkbox/...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provide.

 

If you have any queries please do not hesitate to contact the team, on the
telephone number provided, quoting our reference number.

 

Yours sincerely

 

Information Access Support

Legal Services and Information Rights

Care Quality Commission

 

 

From: Dixon, Ross On Behalf Of Information Access
Sent: 19 January 2016 10:31
To: Fiona Watts <[FOI #309163 email]>
([FOI #309163 email])
Subject: 20160119 Final email 1 of 3 FOI Final response CQC IAT 1516 0733

 

19 January 2016

 

Our Ref: CQC IAT 1516 0733

Email 1 of 3.

 

Dear Ms Watts

 

Thank you for your correspondence of 5 January 2016 in which you asked
for,

 

“Please provide examples of all the protocols and checklists the CQC
inspectors use

1) BEFORE 2) DURING 3) AND AFTER

     a visit to a GP Surgery which adhere to the recommendations in The
Francis Report. I seek evidence that that demonstrates that CQC inspectors
do set out to fulfil the recommendations suggested in The Francis Report.”

 

I attach copies of this information which include inspection guidance,
check lists, tools and more. All documents are taken into factor when
inspecting a GP service. Our ‘PMS Inspection Framework’ provides an
overview and lists the contents within the Overview, Preparation, Report
writing and Publication of an inspection.

I have responded with three emails as the size of our guidance documents
exceeds our messaging service limit.

 

I hope that this response is helpful to you.

 

 

Feedback

 

CQC will always endeavour to provide the highest quality responses to
requests for information and seek to provide responses that are as helpful
as possible. We would therefore appreciate if you can complete our online
feedback form by visiting the following website:

 

[2]http://webdataforms.cqc.org.uk/Checkbox/...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provide.

 

If you have any queries please do not hesitate to contact the team, on the
telephone number provided, quoting our reference number.

 

Yours sincerely

 

Information Access Support

Legal Services and Information Rights

Care Quality Commission

dangos adrannau a ddyfynnir

References

Visible links
1. http://webdataforms.cqc.org.uk/Checkbox/...
2. http://webdataforms.cqc.org.uk/Checkbox/...

Information Access, Care Quality Commission

10 Atodiad

20 January 2016

 

Our Ref: CQC IAT 1516 0733

Email 4 of 6

 

Dear Ms Watts

 

Please find attached documents which have been unzipped.

 

We hope that this response is helpful to you.

 

Feedback

 

CQC will always endeavour to provide the highest quality responses to
requests for information and seek to provide responses that are as helpful
as possible. We would therefore appreciate if you can complete our online
feedback form by visiting the following website:

 

[1]http://webdataforms.cqc.org.uk/Checkbox/...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provide.

 

If you have any queries please do not hesitate to contact the team, on the
telephone number provided, quoting our reference number.

 

Yours sincerely

 

Information Access Support

Legal Services and Information Rights

Care Quality Commission

 

From: Dixon, Ross On Behalf Of Information Access
Sent: 19 January 2016 10:31
To: Fiona Watts <[FOI #309163 email]>
([FOI #309163 email])
Subject: 20160119 Final email 2 of 3 FOI Final response CQC IAT 1516 0733

 

19 January 2016

 

Our Ref: CQC IAT 1516 0733

Email 2 of 3.

 

Dear Ms Watts

 

Thank you for your correspondence of 5 January 2016 in which you asked
for,

 

“Please provide examples of all the protocols and checklists the CQC
inspectors use

1) BEFORE 2) DURING 3) AND AFTER

     a visit to a GP Surgery which adhere to the recommendations in The
Francis Report. I seek evidence that that demonstrates that CQC inspectors
do set out to fulfil the recommendations suggested in The Francis Report.”

 

I attach copies of this information which include inspection guidance,
check lists, tools and more. All documents are taken into factor when
inspecting a GP service. Our ‘PMS Inspection Framework’ provides an
overview and lists the contents within the Overview, Preparation, Report
writing and Publication of an inspection.

I have responded with three emails as the size of our guidance documents
exceeds our messaging service limit.

 

I hope that this response is helpful to you.

 

 

Feedback

 

CQC will always endeavour to provide the highest quality responses to
requests for information and seek to provide responses that are as helpful
as possible. We would therefore appreciate if you can complete our online
feedback form by visiting the following website:

 

[2]http://webdataforms.cqc.org.uk/Checkbox/...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provide.

 

If you have any queries please do not hesitate to contact the team, on the
telephone number provided, quoting our reference number.

 

Yours sincerely

 

Information Access Support

Legal Services and Information Rights

Care Quality Commission

 

dangos adrannau a ddyfynnir

References

Visible links
1. http://webdataforms.cqc.org.uk/Checkbox/...
2. http://webdataforms.cqc.org.uk/Checkbox/...

Information Access, Care Quality Commission

13 Atodiad

20 January 2016

 

Our Ref: CQC IAT 1516 0733

Email 2 of 6

 

Dear Ms Watts

 

Please find attached documents which have been unzipped.

 

We hope that this response is helpful to you.

 

Feedback

 

CQC will always endeavour to provide the highest quality responses to
requests for information and seek to provide responses that are as helpful
as possible. We would therefore appreciate if you can complete our online
feedback form by visiting the following website:

 

[1]http://webdataforms.cqc.org.uk/Checkbox/...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provide.

 

If you have any queries please do not hesitate to contact the team, on the
telephone number provided, quoting our reference number.

 

Yours sincerely

 

Information Access Support

Legal Services and Information Rights

Care Quality Commission

 

From: Dixon, Ross On Behalf Of Information Access
Sent: 19 January 2016 10:31
To: Fiona Watts <[FOI #309163 email]>
([FOI #309163 email])
Subject: 20160119 Final email 1 of 3 FOI Final response CQC IAT 1516 0733

 

19 January 2016

 

Our Ref: CQC IAT 1516 0733

Email 1 of 3.

 

Dear Ms Watts

 

Thank you for your correspondence of 5 January 2016 in which you asked
for,

 

“Please provide examples of all the protocols and checklists the CQC
inspectors use

1) BEFORE 2) DURING 3) AND AFTER

     a visit to a GP Surgery which adhere to the recommendations in The
Francis Report. I seek evidence that that demonstrates that CQC inspectors
do set out to fulfil the recommendations suggested in The Francis Report.”

 

I attach copies of this information which include inspection guidance,
check lists, tools and more. All documents are taken into factor when
inspecting a GP service. Our ‘PMS Inspection Framework’ provides an
overview and lists the contents within the Overview, Preparation, Report
writing and Publication of an inspection.

I have responded with three emails as the size of our guidance documents
exceeds our messaging service limit.

 

I hope that this response is helpful to you.

 

 

Feedback

 

CQC will always endeavour to provide the highest quality responses to
requests for information and seek to provide responses that are as helpful
as possible. We would therefore appreciate if you can complete our online
feedback form by visiting the following website:

 

[2]http://webdataforms.cqc.org.uk/Checkbox/...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provide.

 

If you have any queries please do not hesitate to contact the team, on the
telephone number provided, quoting our reference number.

 

Yours sincerely

 

Information Access Support

Legal Services and Information Rights

Care Quality Commission

dangos adrannau a ddyfynnir

References

Visible links
1. http://webdataforms.cqc.org.uk/Checkbox/...
2. http://webdataforms.cqc.org.uk/Checkbox/...

Information Access, Care Quality Commission

13 Atodiad

20 January 2016

 

Our Ref: CQC IAT 1516 0733

Email 3 of 6

 

Dear Ms Watts

 

Please find attached documents which have been unzipped.

 

We hope that this response is helpful to you.

 

Feedback

 

CQC will always endeavour to provide the highest quality responses to
requests for information and seek to provide responses that are as helpful
as possible. We would therefore appreciate if you can complete our online
feedback form by visiting the following website:

 

[1]http://webdataforms.cqc.org.uk/Checkbox/...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provide.

 

If you have any queries please do not hesitate to contact the team, on the
telephone number provided, quoting our reference number.

 

Yours sincerely

 

Information Access Support

Legal Services and Information Rights

Care Quality Commission

 

From: Dixon, Ross On Behalf Of Information Access
Sent: 19 January 2016 10:31
To: Fiona Watts <[FOI #309163 email]>
([FOI #309163 email])
Subject: 20160119 Final email 2 of 3 FOI Final response CQC IAT 1516 0733

 

19 January 2016

 

Our Ref: CQC IAT 1516 0733

Email 2 of 3.

 

Dear Ms Watts

 

Thank you for your correspondence of 5 January 2016 in which you asked
for,

 

“Please provide examples of all the protocols and checklists the CQC
inspectors use

1) BEFORE 2) DURING 3) AND AFTER

     a visit to a GP Surgery which adhere to the recommendations in The
Francis Report. I seek evidence that that demonstrates that CQC inspectors
do set out to fulfil the recommendations suggested in The Francis Report.”

 

I attach copies of this information which include inspection guidance,
check lists, tools and more. All documents are taken into factor when
inspecting a GP service. Our ‘PMS Inspection Framework’ provides an
overview and lists the contents within the Overview, Preparation, Report
writing and Publication of an inspection.

I have responded with three emails as the size of our guidance documents
exceeds our messaging service limit.

 

I hope that this response is helpful to you.

 

 

Feedback

 

CQC will always endeavour to provide the highest quality responses to
requests for information and seek to provide responses that are as helpful
as possible. We would therefore appreciate if you can complete our online
feedback form by visiting the following website:

 

[2]http://webdataforms.cqc.org.uk/Checkbox/...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provide.

 

If you have any queries please do not hesitate to contact the team, on the
telephone number provided, quoting our reference number.

 

Yours sincerely

 

Information Access Support

Legal Services and Information Rights

Care Quality Commission

 

dangos adrannau a ddyfynnir

References

Visible links
1. http://webdataforms.cqc.org.uk/Checkbox/...
2. http://webdataforms.cqc.org.uk/Checkbox/...

Information Access, Care Quality Commission

13 Atodiad

20 January 2016

 

Our Ref: CQC IAT 1516 0733

Email 5 of 6

 

Dear Ms Watts

 

Please find attached documents which have been unzipped.

 

We hope that this response is helpful to you.

 

Feedback

 

CQC will always endeavour to provide the highest quality responses to
requests for information and seek to provide responses that are as helpful
as possible. We would therefore appreciate if you can complete our online
feedback form by visiting the following website:

 

[1]http://webdataforms.cqc.org.uk/Checkbox/...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provide.

 

If you have any queries please do not hesitate to contact the team, on the
telephone number provided, quoting our reference number.

 

Yours sincerely

 

Information Access Support

Legal Services and Information Rights

Care Quality Commission

 

From: Dixon, Ross On Behalf Of Information Access
Sent: 19 January 2016 10:32
To: Fiona Watts <[FOI #309163 email]>
([FOI #309163 email])
Subject: 20160119 Final email 3 of 3 FOI Final response CQC IAT 1516 0733

 

19 January 2016

 

Our Ref: CQC IAT 1516 0733

Email 3 of 3.

 

Dear Ms Watts

 

Thank you for your correspondence of 5 January 2016 in which you asked
for,

 

“Please provide examples of all the protocols and checklists the CQC
inspectors use

1) BEFORE 2) DURING 3) AND AFTER

     a visit to a GP Surgery which adhere to the recommendations in The
Francis Report. I seek evidence that that demonstrates that CQC inspectors
do set out to fulfil the recommendations suggested in The Francis Report.”

 

I attach copies of this information which include inspection guidance,
check lists, tools and more. All documents are taken into factor when
inspecting a GP service. Our ‘PMS Inspection Framework’ provides an
overview and lists the contents within the Overview, Preparation, Report
writing and Publication of an inspection.

 I have responded with three emails as the size of our guidance documents
exceeds our messaging service limit.

 

I hope that this response is helpful to you.

 

 

Feedback

 

CQC will always endeavour to provide the highest quality responses to
requests for information and seek to provide responses that are as helpful
as possible. We would therefore appreciate if you can complete our online
feedback form by visiting the following website:

 

[2]http://webdataforms.cqc.org.uk/Checkbox/...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provide.

 

If you have any queries please do not hesitate to contact the team, on the
telephone number provided, quoting our reference number.

 

Yours sincerely

 

Information Access Support

Legal Services and Information Rights

Care Quality Commission

 

dangos adrannau a ddyfynnir

References

Visible links
1. http://webdataforms.cqc.org.uk/Checkbox/...
2. http://webdataforms.cqc.org.uk/Checkbox/...

Information Access, Care Quality Commission

13 Atodiad

20 January 2016

 

Our Ref: CQC IAT 1516 0733

Email 6 of 6

 

Dear Ms Watts

 

Please find attached documents which have been unzipped.

 

We hope that this response is helpful to you.

 

Feedback

 

CQC will always endeavour to provide the highest quality responses to
requests for information and seek to provide responses that are as helpful
as possible. We would therefore appreciate if you can complete our online
feedback form by visiting the following website:

 

[1]http://webdataforms.cqc.org.uk/Checkbox/...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provide.

 

If you have any queries please do not hesitate to contact the team, on the
telephone number provided, quoting our reference number.

 

Yours sincerely

 

Information Access Support

Legal Services and Information Rights

Care Quality Commission

 

From: Dixon, Ross On Behalf Of Information Access
Sent: 19 January 2016 10:32
To: Fiona Watts <[FOI #309163 email]>
([FOI #309163 email])
Subject: 20160119 Final email 3 of 3 FOI Final response CQC IAT 1516 0733

 

19 January 2016

 

Our Ref: CQC IAT 1516 0733

Email 3 of 3.

 

Dear Ms Watts

 

Thank you for your correspondence of 5 January 2016 in which you asked
for,

 

“Please provide examples of all the protocols and checklists the CQC
inspectors use

1) BEFORE 2) DURING 3) AND AFTER

     a visit to a GP Surgery which adhere to the recommendations in The
Francis Report. I seek evidence that that demonstrates that CQC inspectors
do set out to fulfil the recommendations suggested in The Francis Report.”

 

I attach copies of this information which include inspection guidance,
check lists, tools and more. All documents are taken into factor when
inspecting a GP service. Our ‘PMS Inspection Framework’ provides an
overview and lists the contents within the Overview, Preparation, Report
writing and Publication of an inspection.

 I have responded with three emails as the size of our guidance documents
exceeds our messaging service limit.

 

I hope that this response is helpful to you.

 

 

Feedback

 

CQC will always endeavour to provide the highest quality responses to
requests for information and seek to provide responses that are as helpful
as possible. We would therefore appreciate if you can complete our online
feedback form by visiting the following website:

 

[2]http://webdataforms.cqc.org.uk/Checkbox/...

 

Any information you provide will be held securely and only used for the
purposes of improving the Information Rights service that CQC provide.

 

If you have any queries please do not hesitate to contact the team, on the
telephone number provided, quoting our reference number.

 

Yours sincerely

 

Information Access Support

Legal Services and Information Rights

Care Quality Commission

 

dangos adrannau a ddyfynnir

References

Visible links
1. http://webdataforms.cqc.org.uk/Checkbox/...
2. http://webdataforms.cqc.org.uk/Checkbox/...

Richardson, Simon, Care Quality Commission

Dear Ms Watts

We have provided the full set of guidance, templates and protocols for GP inspections so as to provide transparency of this process.

We do not hold a document that maps the various recommendations of the 2013 Francis Report to individual parts of the documentation relating to GP inspections, therefore this is not something that we could provide under the Freedom of Information Act.

I can point you to our public statements on the actions taken by CQC to implement those recommendations:

6 February 2013 - Care Quality Commission response to Francis Report
http://www.cqc.org.uk/content/care-quali...

26 March 2013 - CQC highlights changes following Francis Report
http://www.cqc.org.uk/content/cqc-highli...

In January 2014, the Department of Health published 'Hard Truths: The Journey of Putting Patients First'. This was the government response to the Mid Staffordshire NHS Foundation Trust Public Inquiry. CQC were signatories of the 'statement of common purpose' which forms part of the response and sets out a range of commitments (pages 5-7 of volume 1).
https://www.gov.uk/government/uploads/sy...
https://www.gov.uk/government/uploads/sy...

11 February 2015 - Care Quality Commission reports on 'Hard Truths' progress
http://www.cqc.org.uk/content/care-quali...

I hope that this is helpful to you

Simon

Simon Richardson
Information Rights Manager
Legal Services & Information Rights
Care Quality Commission

The Care Quality Commission is the independent regulator of all health and adult social care in England. www.cqc.org.uk. For general enquiries, telephone the National Contact Centre: 03000 616161.
Statutory requests for information made pursuant to access to information legislation, such as the Data Protection Act 1998 and the Freedom of Information Act 2000, should be sent to: [CQC request email]

dangos adrannau a ddyfynnir

Dear Richardson, Simon,

Thank you Simon, but as a Public Servant, could you ask the CQC to point out which bits of their manual directly comply with the recommendations from the Francis Report of 2013?

You see, I am genuinely perplexed as to the style of investigation conducted by the CQC in Bury St Edmunds between 2014 and 2015. For example only 2 of the 4 sites in Bury St Edmunds were visited.

When I enquired why the other two sites were ignored, I was informed by the CQC that their inspectors only acted on that data that The Norfolk & Suffolk NHS Foundation Trust provided them; therefore I am perplexed as to how the apparent laissez faire approach to regulation fits in with those recommendations from The Francis Report?

If you could forward this annotation to someone who can put my faith, trust and confidence in the CQC then that would be appreciated.

Kind regards and many thanks

Fiona Watts

FionaWatts@magnacarta300

Richardson, Simon, Care Quality Commission

Ms Watts

There were 290 recommendations of the Francis report, a number of which directly relate to CQC and many more of which directly relate to the organisations that we regulate - including GPs.

The task of going through those recommendations to identify which of them could be considered to apply to the inspection of GP services, and then cross-referencing this with our full suite of documentation for that process (the 75 documents which we have provided to you) so as to apply a judgement as to which sections of the guidance directly comply with each relevant recommendation, would be a huge task and would certainly not be one that we would be required to undertake for the purposes of the Freedom of Information Act 2000.

CQC will not engage on matters other than responding to Freedom of Information requests on the What Do They Know website. In any case, we cannot undertake to carry out the task set out above as I cannot see that this would be an effective and efficient use of our resources.

We have provided you with the full documentation relating to our GP practice inspection process, and I have supplied links to information about the action taken by CQC to implement the recommendations of the Francis report. These links make reference to the changes to our inspection processes introduced in response to the Francis report. I am therefore of the view that we have done everything we reasonably can to respond to this information request. I would add for information that Sir Robert Francis is a non-executive member of the CQC Board.

Simon

Simon Richardson
Information Rights Manager
Legal Services & Information Rights
Care Quality Commission

The Care Quality Commission is the independent regulator of all health and adult social care in England. www.cqc.org.uk. For general enquiries, telephone the National Contact Centre: 03000 616161.
Statutory requests for information made pursuant to access to information legislation, such as the Data Protection Act 1998 and the Freedom of Information Act 2000, should be sent to: [CQC request email]

dangos adrannau a ddyfynnir

Dear Richardson, Simon,

Thank you for your reply but I doubt Sir Robert Francis would have been impressed by the CQC inspection on NSFT sites in Bury St Edmunds in 2014 then? As explained already, the CQC visited 2 visits whilst being ignorant that there were more that they could have reviewed at the time? Surely that level of apathy and ignorance goes against all that this respected Barrister recommended his report?

What about the CQC inspection of Victoria Surgery last year? I look forward to the CQC report and whether key concerns that were brought to the CQC's attention since October 2014 were best reviewed and looked into?

What is the point of a concerned member of the public contacting the CQC in person, by email and letter since October 2014 if their efforts to try to stop the same maladministration and negligence happening to others are ignored by the staff at the CQC?

Yours sincerely,

Fiona Watts

FionaWatts@magnacarta300