Placement and payment process

Roedd y cais yn llwyddiannus.

Dear East Sussex County Council,

Can you please let me know
1. The process for placing people in care homes in the borough? If this differs for various client categories please let me know for each client category (eg. older people aged 65+, adults 18-65)
2. The process for making payments and what documentation should be available?
3. The fee rates payable
4. Can top-ups be charged by the provider for clients placed by the authority? If so, will the authority collect payment on behalf of the provider?
5. Is there a "direct payment" or "personal budget" system in place? How many have used this service in the past year?

Yours faithfully,

Ashok Kumar

Freedom of Information, East Sussex County Council

DearA. Kumar,

 

FOI Request ref:  7474 / Adults in care homes

 

Thank you for your request for information about the above. Your request
was received on 13/07/2016 and I am dealing with it under the terms of the
Freedom of Information Act 2000.

 

We always aim to respond as quickly as possible, and in this case will do
so no later than 10/08/2016, which is the 20 working day deadline. The
deadline is counted from the first working day we receive it, not the date
a letter is written / posted or an email sent.

 

In some circumstances a fee may be payable and if that is the case, I will
let you know. A fees notice will be issued to you, and you will be
required to pay before we proceed in dealing with your request.

 

Please quote the above reference number in any communication regarding
this request.

 

Yours sincerely

 

Rebecca Harper

Customer Information Advisor

Communities, Economy & Transport | East Sussex County Council

W1D, County Hall

St Anne’s Crescent

Lewes, East Sussex BN7 1UE

 

Phone: 01273 482913

Fax: 01273 481208

Email: [email address]       Web:
www.eastsussex.gov.uk

 

         

 

 

dangos adrannau a ddyfynnir

Freedom of Information, East Sussex County Council

4 Atodiad

Dear A. Kumar,

 

FOI Request ref:  7474 / Adults in care homes

 

Thank you for your request for information about the above. Your request
was received on 13/07/2016 and I am dealing with it under the terms of the
Freedom of Information Act 2000.

We always aim to respond as quickly as possible, but we do need you to
clarify your request before we will be able to process it.

 

Adult Social Care need to know the following in relation to Q2:

Q2. The process for making payments and what documentation should be
available?

 

Is this in reference to A) the process for  clients/carers to make
payments to the Adult Social Care department? Or  B) how the Adult Social
Care department  process/make payments?

 

Your request is on hold pending receipt of your clarification. Please
quote the above reference number in any communication regarding this
request.

 

Yours sincerely

 

Rebecca Harper

Customer Information Advisor

Communities, Economy & Transport | East Sussex County Council

W1D, County Hall

St Anne’s Crescent

Lewes, East Sussex BN7 1UE

 

Phone: 01273 482913

Fax: 01273 481208

Email: [1][email address]       Web:
[2]www.eastsussex.gov.uk

 

[3]cid:image001.jpg@01D05B45.FA37DB20 
 [4]cid:image002.jpg@01D05B45.FA37DB20 
 [5]cid:image003.jpg@01D05B45.FA37DB20 
 [6]cid:image004.jpg@01D05B45.FA37DB20

 

dangos adrannau a ddyfynnir

Dear Freedom of Information,

Re. Q2, I am keen to know how the Adult Social Care department process/make payments? This is to understand the correct process so that payments can be obtained asap to care homes.

Yours sincerely,

Ashok Kumar

Freedom of Information, East Sussex County Council

Dear Mr. Kumar,

 

FOI Request ref:  7658 (formally 7474) / Adults in care homes

 

Thank you for your request for information about the above. Your clarified
request was received on 23/082/106 and I am dealing with it under the
terms of the Freedom of Information Act 2000.

 

Given the time which has elapsed since we requested clarification from
you, I have had to log this as a new request. The new reference number is:
7658.

 

We always aim to respond as quickly as possible, and in this case will do
so no later than 21/09/2016, which is the 20 working day deadline.

 

Please quote the above reference number in any communication regarding
this request.

 

Yours sincerely

 

 

Rebecca Harper

Customer Information Advisor

Communities, Economy & Transport | East Sussex County Council

W1D, County Hall

St Anne’s Crescent

Lewes, East Sussex BN7 1UE

 

Phone: 01273 482913

Fax: 01273 481208

Email: [email address]       Web:
www.eastsussex.gov.uk

 

         

 

dangos adrannau a ddyfynnir

Freedom of Information, East Sussex County Council

1 Atodiad

 

Dear Mr. Kumar,

 

FOI Request ref:  7658 (formally 7474) / Adults in care homes

 

Thank you for your request for information about the above, which has been
dealt with under the terms of the Freedom of Information Act 2000. Your
request and our response are set out below. Please note that any
information we provide is subject to the copyright and reuse of
information terms and conditions set out at the bottom of this email.

 

REQUEST

 

Can you please let me know

1. The process for placing people in care homes in the borough? If this
differs for various client categories please let me know for each client
category (eg. older people aged 65+, adults 18-65) 2. The process for
making payments and what documentation should be available?

3. The fee rates payable

4. Can top-ups be charged by the provider for clients placed by the
authority? If so, will the authority collect payment on behalf of the
provider?

5. Is there a "direct payment" or "personal budget" system in place? How
many have used this service in the past year?

 

Re. Q2, I am keen to know how the Adult Social Care department 
process/make payments? This is to understand the correct process so that
payments can be obtained asap to care homes.

 

RESPONSE

 

Q1          The process for placing people in care homes in the borough?
If this differs for various client categories please let me know for each
client category (eg. older people aged 65+, adults 18-65)

Process for placing older people 65+

•             Practitioner to complete social care assessment and
determine level of need, e.g. residential/nursing care;
respite/short-term/permanent

•             Practitioner to complete support plan indicating level of
need and submit to funding panel for approval.

•             Following approval, Service Placement Team (SPT) receives
automatic referral to commence search for placements. Searches based on
chosen locality of the client and bed availability in said location. SPT
aims to provide a minimum of three options for client/family to consider.
At least one of the options must be at the Local Authority rate without a
requirement for a top-up.

•             Client views and makes choice or requests further options.

•             Following choice, SPT set up systems within the back office,
leading to Individual Service Agreement being produced by finance teams
for the chosen provider to agree in the Provider Portal.

 

Process for placing working aged adults

•             Practitioner to complete social care assessment and
determine level of need, e.g. residential/nursing care;
respite/short-term/permanent

•             Practitioner to complete support plan indicating level of
need and send the draft plan to SPT.

•             SPT source placements and associated costs and provide info
back to practitioner.

•             The practitiomer works with the client/family to choose the
option that best suits needs and provides best value for money.

•             Application made to funding panel following choice.

•             Assuming funding agreed, placement may commence.

•             SPT set up systems within the back office, leading to
Individual Service Agreement being produced by finance teams for the
chosen provider to agree in the Provider Portal.

 

Q2          The process for making payments and what documentation should
be available?

For residential & nursing care providers, payment is made on a 28 day
cycle.

Providers will have agreed the Individual Service Agreements in the
Provider Portal as per Q1 above.

Payments are made automatically and are 2 weeks in advance and 2 weeks in
arrears.

Provider needs to agree monthly Payment Schedule in the Provider Portal.

If Schedule is agreed, payment will be made and a Remittance Advice
published in the Provider Portal for the Provider to reconcile. This may
show differing amounts to the original Schedule due to later agreement of
ISA’s or closures, e.g. death notifications.

 

Q3          The fee rates payable?

There are set rates for OP services (attached). For WAA placements, costs
are individually negotiated depending on type of service and/or contracts
in place.

Q4          Can top-ups be charged by the provider for clients placed by
the authority? If so, will the authority collect payment on behalf of the
provider?

Top-ups may only be agreed at the point of purchase made through the
Service Placement Team. The contact explicitly forbids retrospective
top-ups being charged, where a client/family were not expecting there to
be one.

All top-ups are paid to the provider directly by the third party
contributor.

Q5          Is there a "direct payment" or "personal budget" system in
place? How many have used this service in the past year?

The Personal Budget is the total cost of someone’s range of care services.

A Direct Payment is something that a client may take to pay for some or
all of their services within the Personal Budget.

There are approximately 1500 clients using some form of Direct Payment.

Direct Payments may be used for respite or short-term residential/nursing
care, but legislation prevents Direct Payments being used for permanent
residential/nursing care.

 

I hope that this answers your enquiry. If you believe that the County
Council has not complied with the FOI Act in responding to your request,
you may ask for an internal review. If you wish to do so, please set out
the grounds of your appeal in writing to:

 

Philip Baker, Assistant Chief Executive, East Sussex County Council,
County Hall, St Anne’s Crescent, Lewes, East Sussex. BN7 1UE.

or by email to him at [1][email address]

 

Please quote the FOI reference number in any communication regarding this
particular request.

 

If you are not content with the outcome of the internal review, you then
have the right to apply directly to the Information Commissioner for a
decision. Generally, the Information Commissioner cannot make a decision
unless you have exhausted the County Council’s internal review procedure
as described in the previous paragraph. The Commissioner can be contacted
at: Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF. Tel: 0303 123 1113.  [2]www.ico.org.uk

 

Yours sincerely

 

Jeremy Coleman

Customer Information Officer

 

East Sussex County Council

Communities, Economy and Transport

W1D, County Hall

St Anne’s Crescent

Lewes

East Sussex BN7 1UE

 

Phone: 01273 482913
Fax: 01273 481208

email: [3][East Sussex County Council request email]   web: [4]www.eastsussex.gov.uk/foi

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