Dear Department for Work and Pensions,
The following documents were provided by DWP in response to: www.whatdotheyknow.com/request/259097 on 13/04/15.
PIP New Claim telephony data gather
PIP17: Paper Claims
Please confirm whether these represent current guidance relied on or used for training by DWP staff. If they do not, please provide current versions.
Please also provide the current version of any other staff guidance relating to claims for Personal Independence Payments when a claimant does not yet have a National Insurance Number.
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Dear Jessica Strode,
I am writing in response to your request for information, received 9th
DWP Central FoI Team
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