Phoenix Investment

[Name Removed] (Ataliwyd y cyfrif) made this Rhyddid Gwybodaeth request to Network Homes
This authority is not subject to FOI law, so is not legally obliged to respond (manylion).


Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Gwrthodwyd y cais gan Network Homes.

[Name Removed] (Ataliwyd y cyfrif)

Dear Network Homes,

I am writing to request the following information.

1. In July 2020 it was reported that Network Homes received a £70,000,000 investment from The Phoenix Group (https://www.thephoenixgroup.com/~/media/...). Please confirm the following in relation to this:
a) The name of the employee at Network Homes that was ultimately responsible for securing this investment
b) The date discussions commenced with The Phoenix Group in relation to this investment and the date Network Homes supplied The Phoenix Group with any proposals/investment presentations in relation to this investment

Yours faithfully,

A [name removed]

Customer Service - Network Homes, Network Homes

Thank you for getting in touch with us. Our Customer Service team are
experiencing a delay due to high levels of email queries. We apologise for
any inconvenience this delay might cause, and will respond to your email
as soon as possible. 
To speed things up, please make sure you provide your full identification
details such as your full name, address and date of birth to comply with
Data Protection regulations. If this is missing we will ask you for this
before responding to your query.
Did you know you can now access a range of online services at any time of
the day, via your My Network Homes account? My Network Homes is a safe and
secure way of contacting us, checking your account balance, raising a
service request or just finding out information about your home. 
For now, only residents who have a tenancy with Network Homes can register
and set up an account. Only the main tenant on the tenancy agreement can
register for a My Network Homes account and use the full online services.
Please note: My Network Homes is currently not available to Leaseholders,
Shared Owners or tenants in intermediate rent or SmartRent properties with
Network Homes.
You can also ask us questions via our dedicated Customer Service Twitter
account ([1]@AskNetworkHomes), and Facebook Page (Network Homes)
For any emergency queries, please call us on 0300 373 3000.

References

Visible links
1. https://twitter.com/asknetworkhomes
https://twitter.com/asknetworkhomes

Customer Services, Network Homes

Good morning A [name removed],

Thank you for your emails.
In order for us to action the requests below please can you provide us
with your full name and address.
Kind regards,
Sasha

dangos adrannau a ddyfynnir

[Name Removed] (Ataliwyd y cyfrif)

Dear Customer Services,

As per all requests made on this site, the only requirement is to supply my full name which is [name removed] [name removed].

Thanks.

Customer Service - Network Homes, Network Homes

Thank you for getting in touch with us. Our Customer Service team are
experiencing a delay due to high levels of email queries. We apologise for
any inconvenience this delay might cause, and will respond to your email
as soon as possible. 
To speed things up, please make sure you provide your full identification
details such as your full name, address and date of birth to comply with
Data Protection regulations. If this is missing we will ask you for this
before responding to your query.
Did you know you can now access a range of online services at any time of
the day, via your My Network Homes account? My Network Homes is a safe and
secure way of contacting us, checking your account balance, raising a
service request or just finding out information about your home. 
For now, only residents who have a tenancy with Network Homes can register
and set up an account. Only the main tenant on the tenancy agreement can
register for a My Network Homes account and use the full online services.
Please note: My Network Homes is currently not available to Leaseholders,
Shared Owners or tenants in intermediate rent or SmartRent properties with
Network Homes.
You can also ask us questions via our dedicated Customer Service Twitter
account ([1]@AskNetworkHomes), and Facebook Page (Network Homes)
For any emergency queries, please call us on 0300 373 3000.

References

Visible links
1. https://twitter.com/asknetworkhomes
https://twitter.com/asknetworkhomes

Customer Services, Network Homes

Good morning [name removed] [name removed],

Thank you for your response.
I have noticed that all of your requests that I had pasted into my
response to you yesterday are no longer in this email chain. Are you able
to please respond from that chain leaving your requests there as they are
not showing on our email system due to the email address.
Kind regards,
Sasha

dangos adrannau a ddyfynnir

[Name Removed] (Ataliwyd y cyfrif)

Dear Customer Services,

All information you require can be found here:

https://www.whatdotheyknow.com/request/p...

Yours sincerely,

[name removed] [name removed]

Customer Service - Network Homes, Network Homes

Thank you for getting in touch with us. Our Customer Service team are
experiencing a delay due to high levels of email queries. We apologise for
any inconvenience this delay might cause, and will respond to your email
as soon as possible. 
To speed things up, please make sure you provide your full identification
details such as your full name, address and date of birth to comply with
Data Protection regulations. If this is missing we will ask you for this
before responding to your query.
Did you know you can now access a range of online services at any time of
the day, via your My Network Homes account? My Network Homes is a safe and
secure way of contacting us, checking your account balance, raising a
service request or just finding out information about your home. 
For now, only residents who have a tenancy with Network Homes can register
and set up an account. Only the main tenant on the tenancy agreement can
register for a My Network Homes account and use the full online services.
Please note: My Network Homes is currently not available to Leaseholders,
Shared Owners or tenants in intermediate rent or SmartRent properties with
Network Homes.
You can also ask us questions via our dedicated Customer Service Twitter
account ([1]@AskNetworkHomes), and Facebook Page (Network Homes)
For any emergency queries, please call us on 0300 373 3000.

References

Visible links
1. https://twitter.com/asknetworkhomes
https://twitter.com/asknetworkhomes

Customer Services, Network Homes

Good Afternoon [name removed] [name removed],

Thank you for your response.
When I open the link an error occurs and says the page can not be found.
Kind regards,
Sasha

dangos adrannau a ddyfynnir

[Name Removed] (Ataliwyd y cyfrif)

Dear Customer Services,

The request is easily found by viewing the Network Homes requests on the Whatdotheyknow.com website and looking for the Phoenix Investment heading.

Yours sincerely,

A [name removed]

Customer Service - Network Homes, Network Homes

Thank you for getting in touch with us. Our Customer Service team are
experiencing a delay due to high levels of email queries. We apologise for
any inconvenience this delay might cause, and will respond to your email
as soon as possible.

To speed things up, please make sure you provide your full identification
details such as your full name, address and date of birth to comply with
Data Protection regulations. If this is missing we will ask you for this
before responding to your query.

Did you know you can now access a range of online services at any time of
the day, via your My Network Homes account? My Network Homes is a safe and
secure way of contacting us, checking your account balance, raising a
service request or just finding out information about your home.

For now, only residents who have a tenancy with Network Homes can register
and set up an account. Only the main tenant on the tenancy agreement can
register for a My Network Homes account and use the full online services.

Please note: My Network Homes is currently not available to Leaseholders,
Shared Owners or tenants in intermediate rent or SmartRent properties with
Network Homes.

You can also ask us questions via our dedicated Customer Service Twitter
account (@AskNetworkHomes), and Facebook Page (Network Homes), or leave us
feedback by providing a Google Review (just search Network Homes on
Google).

For any emergency queries, please call us on 0300 373 3000.

Customer Services, Network Homes

4 Atodiad

Good afternoon A [name removed],

Thank you for your response and providing this information.
We have managed to access your request and I have now passed this on to
our Data Protection Team who will be in touch with you shortly.

Kind regards,
Sasha

dangos adrannau a ddyfynnir

[Name Removed] (Ataliwyd y cyfrif)

Dear Customer Services,

Could you kindly clarify if I’m likely to receive this information?

Yours sincerely,

A [name removed]

Customer Services, Network Homes

Good afternoon A [name removed],

Thank you for your emails.
I have sent a message to our Data Protection Team asking for an update
regarding your requests.
Please allow up to 2 working days for a response from the Team.

Kind regards,
Sasha

dangos adrannau a ddyfynnir

Gadawodd [Name Removed] (Ataliwyd y cyfrif) anodiad ()

A senior employee replied to this refusing this request. They did so via a different communication method.