Pay and Display Transactions and Income

The request was successful.

Dear Charnwood Borough Council,

Where the council is responsible for On-Street and Off-Street pay and display car parking (excluding Off-Street pay-on-foot and pay-on-exit car parks, permits, season tickets, PCN and other income)

For the period 01/04/2019 to 31/03/2020, please could you tell me:

* The total number of pay and display parking tickets or transactions sold (all payment methods)

* The total pay and display income (Cash, Credit/Debit card)

Yours faithfully,

Helen Feta

foi@charnwood.gov.uk, Charnwood Borough Council

Thank you for your information request which is acknowledged.
Your request is being considered and you should receive our response within 20 working days, from the date the Council received your request.

I have set out below further information regarding the Freedom of Information Act for your information.

If you have any questions or concerns please contact me.

Yours sincerely
Customer Experience Team
Charnwood Borough Council
e-mail [Charnwood Borough Council request email]
Tel 01509 634711

The Freedom of Information Act (the Act) gives the public a right of access to information held in recorded form by a public authority. It does not require authorities to create new information or find the answer to a question from staff who may happen to know it. The Council is also required to consider any information released under the Act as if it were being released to the world at large.

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foi@charnwood.gov.uk, Charnwood Borough Council

Dear Ms Feta,

Following the above information request I am able to provide the following information:
Charnwood Borough Council is not responsible for on -street parking, this is the responsibility of Leicestershire County Council as the Highways authority.
We have 3 car parks which are pay and display, however our sales and income figures are combined with our pay on foot car parks.

For the period 01/04/2019 to 31/03/2020
* The total number of pay and display parking tickets or transactions sold (all payment methods) - Pay and Display and Pay on Foot tickets sold for 2019-20 = 684,131

* The total pay and display income (Cash, Credit/Debit card) - Please see the published transparency code for parking: https://www.charnwood.gov.uk/files/docum...

If you would like to re-use the information provided, please see the re-use page on our website
If you have any questions or concerns please contact me. I have outlined our Freedom of Information Complaints Procedure below should you need to make use of it.
Yours sincerely,

Megan Bilton
Data Protection and Information Security Officer
Charnwood Borough Council
[Charnwood Borough Council request email]
01509 634711

Charnwood Borough Council Freedom of Information and Environmental Information complaints procedure

Informal Complaints Procedure
If you are dissatisfied with the way in which your request has been handled please contact me, and I will try to resolve your complaint on an informal basis within 15 working days.
If you are then still dissatisfied with the response, please follow the formal complaints procedure below.
Formal Complaints Procedure
Put your formal complaint in writing, providing any supporting evidence, to the Customer Experience Manager at the address noted below, who will then investigate and respond to your complaint within 20 working days.
If the Customer Experience Manager dealt with your initial request for information your complaint will automatically be referred to the Head of Service and / or one of our Strategic Directors for independent consideration.

Write to: Customer Experience Manager
Charnwood Borough Council
Southfield Road
Loughborough
Leicestershire
LE11 2TU
Telephone: 01509 634596
E-mail: [Charnwood Borough Council request email]

If you remain dissatisfied with the handling of your request or complaint, you have a right to appeal to the Information Commissioner at:
The Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113. Website: www.ico.gov.uk
There is no charge for making an appeal.

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