Patient Transport Services

The request was successful.

Christopher Stapleton

Dear South London and Maudsley NHS Foundation Trust,

I would be grateful if you could answer the following questions on your Patient Transport Services:
 
Patient Transport Suppliers
 
1)                    Which company or companies held the contract to supply your patient transport services in each year since 2009?
 
2)                    How much did you spend on patient transport in each year since 2009?
 
3)                    What is your policy on carrying carers?
 
4)                    Please share your Trust's patient transport policy.
 
Contract
 
5)                    In your contract specification with the provider, what is the maximum time, from when transport is requested, within which the patient must be collected?
 
6)                    Please state what other standards (e.g. cleanliness) are written into the contract specification.
 
7)                    How do you monitor whether the contractor is complying with the minimum standards in the contract?
 
8)                    What are the penalties if the contractor breaches the minimum standards of the contract?
 
9)                    Is there a patients' user group involved in the oversight of the patient transport contract? If not, do you have any mechanisms through which patient transport users are involved in the governance of patient transport?
 
10)                 When is your contract up for renewal?
 
Complaints and cancellations
 
11)                 How many complaints did you get re patient transport month by month in each year since 2009? Please state what categories these were classified by (e.g. driver behaviour, lateness, etc.) and how many complaints were in each category.
 
12)                 How many hospital appointments have been missed due to patient transport lateness (other than due to severe weather conditions affecting the patient transport service) in each year since 2009?

13)                 How many times in each year since 2009 was there a discharge delay due to patient transport issues?
 
14)                 How many times in each year since 2009 did patients cancel being picked up by patient transport (because of fear of lateness) and make their own way?

Yours faithfully,

Christopher Stapleton

Kazeem, Toyin, South London and Maudsley NHS Foundation Trust

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Information Governance Office

Clinical Records-CR2

Maudsley Hospital

Denmark Hill

London SE5 8AZ

Email: [2][South London and Maudsley NHS Foundation Trust request email] 

Dear Mr Stapleton,

I am writing to acknowledge receipt of your recent request for information
about patient transport services. Your request was received on 28^th May
2014 and we are dealing with it under the terms of the Freedom of
Information Act (2000).

We aim to provide you with the information requested within the 20 working
days. In certain exceptional circumstances a fee may be payable and if
that is the case, I will let you know the likely charges before
proceeding. You will receive a notification if an exemption applies to the
disclosure of this information under the Freedom of Information Act
(2000).

If you have any queries about this letter, please contact us at
[3][South London and Maudsley NHS Foundation Trust request email]

Yours sincerely,

Ms Toyin Kazeem
Information Governance Assurance Officer
South London and Maudsley NHS Foundation Trust
Information Governance Office | Maudsley Hospital | CR2 | Denmark Hill |
London| SE5 8AZ
Follow us on Twitter for information governance tips:
[4]https://twitter.com/maudsleyNHS_IG

Visit our website [5]www.slam.nhs.uk

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Kazeem, Toyin, South London and Maudsley NHS Foundation Trust

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Dear Mr Stapleton,
Please find enclosed response to your request for information.

Regards

Ms Toyin Kazeem
Information Governance Assurance Officer

show quoted sections

Christopher Stapleton

Dear Toyin Kazeem,

Thank you for your responses.

I would be grateful for clarification on one point.

Question 4: "Please share your Trust's patient transport policy", you reply "We do not have a general patient transport policy, although we do have a transporting of in-patients policy which is currently undergoing review and will be published in August 2014.".

Please share with me the policy *currently* in force for transporting of in-patients.

Thanks in advance,

Yours sincerely,

Christopher Stapleton

Kazeem, Toyin, South London and Maudsley NHS Foundation Trust

Dear Mr Stapleton,
The mentioned policy is a new policy and has not been ratified. As advised it is still undergoing review before it is published.

Regards

Ms Toyin Kazeem
Information Governance Assurance Officer

show quoted sections

Christopher Stapleton

Dear Ms Kazeem,

Many thanks for all your responses.

Yours sincerely,

Christopher Stapleton