Patient Transport Services

Christopher Stapleton made this Rhyddid Gwybodaeth request to Ealing Hospital NHS Trust

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Christopher Stapleton

Dear Ealing Hospital NHS Trust,

I would be grateful if you could answer the following questions on your Patient Transport Services:

Patient Transport Suppliers

1) Which company or companies held the contract to supply your patient transport services in each year since 2009?

2) How much did you spend on patient transport in each year since 2009?

3) What is your policy on carrying carers?

4) Please share your Trust's patient transport policy.

Contract

5) In your contract specification with the provider, what is the maximum time, from when transport is requested, within which the patient must be collected?

6) Please state what other standards (e.g. cleanliness) are written into the contract specification.

7) How do you monitor whether the contractor is complying with the minimum standards in the contract?

8) What are the penalties if the contractor breaches the minimum standards of the contract?

9) Is there a patients' user group involved in the oversight of the patient transport contract? If not, do you have any mechanisms through which patient transport users are involved in the governance of patient transport?

10) When is your contract up for renewal?

Complaints and cancellations

11) How many complaints did you get re patient transport month by month in each year since 2009? Please state what categories these were classified by (e.g. driver behaviour, lateness, etc.) and how many complaints were in each category.

12) How many hospital appointments have been missed due to patient transport lateness (other than due to severe weather conditions affecting the patient transport service) in each year since 2009?

13) How many times in each year since 2009 was there a discharge delay due to patient transport issues?

14) How many times in each year since 2009 did patients cancel being picked up by patient transport (because of fear of lateness) and make their own way?

Yours faithfully,

Christopher Stapleton

FOI (EALING HOSPITAL NHS TRUST), Ealing Hospital NHS Trust

Dear Christopher,

Thank you for your request for information about Patient Transport Services.

Your request was received on [date] and I am dealing with it under the terms of the Freedom of Information Act 2000.

Your reference number is: FOI/14/080

In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

If you have any queries about this letter, please contact me. Please remember to quote the reference number above in any future communications

Kind regards

Satti Sekhon
Communications and Administrative Assistant to the Board Secretary

Corporate Affairs Department
Ealing Hospital NHS Trust, Uxbridge Road, Southall, UB1 3HW
Tel: 0208 967 5664 - Email: [email address]
[email address]

Incorporating the Community Services of Brent, Ealing and Harrow

If you wish to re-use the information that we provide and you do not specify this in your initial application for information then you must make a further request for its re-use as per the Re-Use of Public Sector Information Regulations 2005 www.opsi.gov.uk. This will not affect your initial information request.

dangos adrannau a ddyfynnir

Sekhon Satwant (EALING HOSPITAL NHS TRUST), Ealing Hospital NHS Trust

Ref:- FOI/14/080

Dear Christopher,

I can confirm that your Freedom of Information request was received on the 27th May 2014.

Kind regards

Satti Sekhon
Communications and Administrative Assistant to the Board Secretary

Corporate Affairs Department
Ealing Hospital NHS Trust, Uxbridge Road, Southall, UB1 3HW
Tel: 0208 967 5664 - Email: [email address]
[email address]

Incorporating the Community Services of Brent, Ealing and Harrow

If you wish to re-use the information that we provide and you do not specify this in your initial application for information then you must make a further request for its re-use as per the Re-Use of Public Sector Information Regulations 2005 www.opsi.gov.uk. This will not affect your initial information request.

dangos adrannau a ddyfynnir

FOI (EALING HOSPITAL NHS TRUST), Ealing Hospital NHS Trust

1 Atodiad

Ref: FOI/14/080

Dear Christopher,

Thank you for your Freedom of Information.

Please find attached a response to your request relating to complaints about patient transport services.

I trust that this is satisfactory and thank you for your interest in Ealing Hospital NHS Trust.

Kind regards

Satti Sekhon
Communications and Administrative Assistant to the Board Secretary

Corporate Affairs Department
Ealing Hospital NHS Trust, Uxbridge Road, Southall, UB1 3HW
Tel: 0208 967 5664 - Email: [email address]
[email address]

Incorporating the Community Services of Brent, Ealing and Harrow

If you wish to re-use the information that we provide and you do not specify this in your initial application for information then you must make a further request for its re-use as per the Re-Use of Public Sector Information Regulations 2005 www.opsi.gov.uk. This will not affect your initial information request.

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Dear Ealing Hospital NHS Trust,

I would be grateful if you could answer the following questions on your Patient Transport Services:

Patient Transport Suppliers

1) Which company or companies held the contract to supply your patient transport services in each year since 2009?

2) How much did you spend on patient transport in each year since 2009?

3) What is your policy on carrying carers?

4) Please share your Trust's patient transport policy.

Contract

5) In your contract specification with the provider, what is the maximum time, from when transport is requested, within which the patient must be collected?

6) Please state what other standards (e.g. cleanliness) are written into the contract specification.

7) How do you monitor whether the contractor is complying with the minimum standards in the contract?

8) What are the penalties if the contractor breaches the minimum standards of the contract?

9) Is there a patients' user group involved in the oversight of the patient transport contract? If not, do you have any mechanisms through which patient transport users are involved in the governance of patient transport?

10) When is your contract up for renewal?

Complaints and cancellations

11) How many complaints did you get re patient transport month by month in each year since 2009? Please state what categories these were classified by (e.g. driver behaviour, lateness, etc.) and how many complaints were in each category.

12) How many hospital appointments have been missed due to patient transport lateness (other than due to severe weather conditions affecting the patient transport service) in each year since 2009?

13) How many times in each year since 2009 was there a discharge delay due to patient transport issues?

14) How many times in each year since 2009 did patients cancel being picked up by patient transport (because of fear of lateness) and make their own way?

Yours faithfully,

Christopher Stapleton

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Christopher Stapleton

Dear Satti Sekhon (FOI (EALING HOSPITAL NHS TRUST)),

Thank you for your responses to Questions 11-14.

I look forward to receiving your responses to Questions 1-10.

Yours sincerely,

Christopher Stapleton

Christopher Stapleton

Dear Satti Sekhon (FOI (EALING HOSPITAL NHS TRUST)),

Further to my last email, the reference is FOI/14/080.

Yours sincerely,

Christopher Stapleton

FOI (EALING HOSPITAL NHS TRUST), Ealing Hospital NHS Trust

Hi Christopher,

My apologies, I was still outstanding some of the information and will forward to you once received.

Kind regards

Satti Sekhon
Communications and Administrative Assistant to the Board Secretary

Corporate Affairs Department
Ealing Hospital NHS Trust, Uxbridge Road, Southall, UB1 3HW
Tel: 0208 967 5664 - Email: [email address]
[email address]

Incorporating the Community Services of Brent, Ealing and Harrow

If you wish to re-use the information that we provide and you do not specify this in your initial application for information then you must make a further request for its re-use as per the Re-Use of Public Sector Information Regulations 2005 www.opsi.gov.uk. This will not affect your initial information request.

dangos adrannau a ddyfynnir

Christopher Stapleton

Dear Satti,

Many thanks!

Yours sincerely,

Christopher Stapleton

Sekhon Satwant (EALING HOSPITAL NHS TRUST), Ealing Hospital NHS Trust

1 Atodiad

  • Attachment

    Patient Transport Eligibility.jpg

    254K Download

Dear Christopher,

 

Further to your Freedom of Information request  reference :FOI/14/080

 

Please find below a response to the outstanding questions as requested.

 

Patient Transport Suppliers

1) Which company or companies held the contract to supply your patient
transport services in each year since 2009?

                                                                                                                                                                               

The two main providers
are:                                                                                                                                                                     

·         Medical Services
Ltd                                                                                                                                                     

·         The Chalfont Line Ltd    
                                                                               
                                                               

                                                                                                                                                                               

2) How much did you spend on patient transport in each year since
2009?                                                                                           
                                                                               

                                                                                                                                                                               

2014:-    £678,714                             2013:-   
£579,236                             2012 :-   £555,186            

2011:-    £557,906                             2010:-    £508,180
                            2009:-    £613,089

 

3) What is your policy on carrying carers?

 

·          “The Trust allows escorts (including carers) where the
provision has been assessed as necessary for that specific journey. This
is reviewed on a journey by journey basis.”

 

4) Please share your Trust's patient transport policy.

 

“The Trust’s policy is to follow National Guidelines in the provision of
Non-Emergency Patient Transport Services by ensuring that the service is
available to those of eligible medical need. In addition the Trust seeks
to align with the requirements of the local CCG in delivering this
commissioned service.”

 

·         Please see attached copy of “Patient Transport Eligibility
Assessment Criteria”

Contract

5) In your contract specification with the provider, what is the maximum
time, from when transport is requested, within which the patient must be
collected?

·         60 minutes

6) Please state what other standards (e.g. cleanliness) are written into
the contract specification.

 

·         “The current specification sets out general standards related to
the service provision to ensure that the service is appropriate for the
need. The service is in the process of being re-procured and as part of
this exercise all standards are being reviewed to ensure that all aspects
(vehicle quality, staff training, support provisions etc.) are in line
with current standards and expectations.”

 

7) How do you monitor whether the contractor is complying with the minimum
standards in the contract?

 

·         Monthly Contract Performance reports are produced by the
contractor each month for review by The Trust.

8) What are the penalties if the contractor breaches the minimum standards
of the contract? 

 

·         “The contract has a number of performance requirements placed on
the contractor that are reported to and monitored by the Trust. If these
requirements are breached then this can ultimately lead to termination.
The new agreement is likely to carry a system that relates performance
directly to payment.”

 

9) Is there a patients' user group involved in the oversight of the
patient transport contract? If not, do you have any mechanisms through
which patient transport users are involved in the governance of patient
transport?

 

·         “No, the current contract relies upon user feedback by direct
action only.”

 

10) When is your contract up for renewal? 

 

·         “The contract is currently being re-procured.”

 

I trust that this now satisfies your request and I thank you for your time
and interest in Ealing Hospital NHS Trust.

 

 

Kind regards

 

Satti Sekhon

Communications and Administrative Assistant to the Board Secretary

 

Corporate Affairs Department

Ealing Hospital NHS Trust, Uxbridge Road, Southall, UB1 3HW

Tel: 0208 967 5664 - Email: satwant.sekhon@nhs.net 

[1][email address]

 

Incorporating the Community Services of Brent, Ealing and Harrow

 

If you wish to re-use the information that we provide and you do not
specify this in your initial application for information then you must
make a further request for its re-use as per the Re-Use of Public Sector
Information Regulations 2005 [2]www.opsi.gov.uk.  This will not affect
your initial information request.

 

 

 

-----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

Dear Ealing Hospital NHS Trust,

 

I would be grateful if you could answer the following questions on your
Patient Transport Services:

 

Patient Transport Suppliers

 

1) Which company or companies held the contract to supply your patient
transport services in each year since 2009?

 

2) How much did you spend on patient transport in each year since 2009?

 

3) What is your policy on carrying carers?

 

4) Please share your Trust's patient transport policy.

 

Contract

 

5) In your contract specification with the provider, what is the maximum
time, from when transport is requested, within which the patient must be
collected?

 

6) Please state what other standards (e.g. cleanliness) are written into
the contract specification.

 

7) How do you monitor whether the contractor is complying with the minimum
standards in the contract?

 

8) What are the penalties if the contractor breaches the minimum standards
of the contract?

 

9) Is there a patients' user group involved in the oversight of the
patient transport contract? If not, do you have any mechanisms through
which patient transport users are involved in the governance of patient
transport?

 

10) When is your contract up for renewal?

 

Complaints and cancellations

 

11) How many complaints did you get re patient transport month by month in
each year since 2009? Please state what categories these were classified
by (e.g. driver behaviour, lateness, etc.) and how many complaints were in
each category.

 

12) How many hospital appointments have been missed due to patient
transport lateness (other than due to severe weather conditions affecting
the patient transport service) in each year since 2009?

 

13) How many times in each year since 2009 was there a discharge delay due
to patient transport issues?

 

14) How many times in each year since 2009 did patients cancel being
picked up by patient transport (because of fear of lateness) and make
their own way?

 

Yours faithfully,

 

Christopher Stapleton

 

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