Dear Sir/Madam,

Please accept this as acknowledgement of receipt of your request for
information under the Freedom of Information Act 2000. No further
acknowledgment will be sent.

Valid Freedom of Information Requests will receive a response within 20
working days. Please note:

- 20 working days will commence from the next working day following
receipt of your request

- Public holidays, Saturdays and Sundays are not classed as working days

Yours sincerely,

Information Governance Department

Informatics

Informatics Building

Opposite N Block

Royal Bolton Hospital

' 01204 390390 Ext 3982

8 [1][email address]

Our Bolton NHS Foundation Trust values
V O I C E
Vision Openess Integrity Compassion Excellence

References

Visible links
1. mailto:[email address]

Ref No:   2021-31   

Dear Sir/Madam,

Thank you for your email dated 19^th January 2021 requesting information
about Transport Provider.

To proceed with your Freedom of Information Request you must provide a
valid name. we cannot proceed further until you provide the information.

Yours sincerely,

Information Governance Department

Informatics Building

Royal Bolton Hospital

' 01204 390861

8  [1][email address]

Our Bolton NHS Foundation Trust values
V O I C E
Vision Openess Integrity Compassion Excellence

dangos adrannau a ddyfynnir

Good Afternoon,

For a request to be valid you must:

include the requester’s real name. The Act treats all requesters alike, so you should not normally seek to
verify the requester’s identity. However, you may decide to check their identity if it is clear they are
using a pseudonym or if there are legitimate grounds for refusing their request and you suspect they are
trying to avoid this happening, for example because their request is vexatious or repeated. Remember that
a request can be made in the name of an organisation, or by one person on behalf of another, such as a
solicitor on behalf of a client;

You can find more information about The definition of a ‘real name’

[1]https://ico.org.uk/media/for-organisatio...

According to our records as you can see in the email attached, you just provided one name and a request to
be valid you must provide both forename and surname.

As you have now provided us with this information, your request will now be actioned within the
appropriate timeframe.

Yours sincerely,

Information Governance Department

Informatics Building

Royal Bolton Hospital

' 01204 390861

8  [2][email address]

dangos adrannau a ddyfynnir

FREEDOM OF INFORMATION

Ref No: 2021-31

Date: 16.02.2021

Dear Sir/Madam

Thank you for your email of 19^th January 2021 where you requested
information about Transport Provider.

From our assessment, it is clear that we will not be able to answer your
request. The Trust is in the process to tender in the next couple of month
and we cannot disclose this information, because:

Information is exempt information if its disclosure under this Act would,
or would be likely to, prejudice the commercial interests of any person
(including the public authority holding it)

Therefore we are refusing the request under Section 43(2).

Section 43(2) – Prejudice to commercial interests:

Procurement – many public authorities will be involved in the purchase of
goods and services and will hold a wide range of information relating to
this procurement process. This can include: information provided during a
tendering process about both successful and unsuccessful tenders; details
of a contract with a successful company; future procurement plans; and
performance information about a contractor.

Own commercial interests –some public authorities, such as publicly owned
companies, are allowed to engage in commercial activities and many
generate their own income. Any information held about these activities
will potentially fall within the scope of the exemption.

You may wish to re-request in a few months once this information will be
available.

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within two months of the date of receipt of the response to your
original letter and should be addressed to: Chief Executive, Bolton NHS
Foundation Trust, The Royal Bolton Hospital, Minerva Road, Farnworth,
Bolton. BL4 0JR

Please remember to quote the reference number above in any future
communications.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF

Yours sincerely,

Information Governance Department

Informatics Building

Royal Bolton Hospital

' 01204 390861

8  [1][email address]

Our Bolton NHS Foundation Trust values
V O I C E
Vision Openess Integrity Compassion Excellence

dangos adrannau a ddyfynnir

Dear Sir/Madam,

Please accept this as acknowledgement of receipt of your request for
information under the Freedom of Information Act 2000. No further
acknowledgment will be sent.

Valid Freedom of Information Requests will receive a response within 20
working days.  Please note:

- 20 working days will commence from the next working day following
receipt of your request

- Public holidays, Saturdays and Sundays are not classed as working days

Please consider if your request for information is absolutely necessary at
this time.

Any request that can be deferred or delayed will allow staff time to be
focussed on other areas.  

Submitted requests for information may be delayed due to urgent
operational needs dealing with Public Health priorities. The Trust
apologises for any inconvenience this may cause. The Trust does remain
committed to responding to your request and will reply as soon as
possible.

Should the Trust’s response to your request breach the statutory timeframe
and you remain unhappy with our response you have the right to complain to
the Information Commissioner’s Office.

They can be contacted at the following address:

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Tel: 0303 123 1113

Website: [1]www.ico.gov.uk

Please find the link to the ICO’s COVID-19 response

Yours sincerely,

Information Governance Department

Informatics Building

Royal Bolton Hospital

' 01204 390861

8  [2][email address]

dangos adrannau a ddyfynnir

FREEDOM OF INFORMATION

REF:2021-96           

Subject: Patient Transport Service      

Dear Sir/Madam,

Thank you for your email dated 17^th February 2021 where you requested
information about Patient Transport Service.

The information you requested is enclosed.  

UK EMT are providing the patient transport service currently until the
contract is retendered.

If you have any queries or concerns please do not hesitate to contact the
Freedom of Information Department. It would be helpful to quote the above
reference number in any future communication.

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to The Chief Executive, Bolton NHS Foundation Trust, The
Royal Bolton Hospital, Minerva Road, Farnworth, Bolton. BL4 0JR.

If you are not content with the outcome of your complaint you may apply
directly to the Information Commissioner. Generally the Information
Commissioner cannot make a decision unless you have exhausted the
complaints procedure provided by Bolton NHS Foundation Trust. The
Information Commissioner can be contacted at The Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9
5AF.

The information supplied to you continues to be protected by the Copyright
Design and Patents Act 1998. You are free to use it for your own purposes,
including any non-commercial research you are doing and for the purposes
of news reporting. Any other reuse, for example commercial publication
requires the permission of the Trust. You must ensure you gain the Trust
permission before reproducing any third party information.

Yours sincerely,

Information Governance Department

Informatics Building

Opposite N Block

Royal Bolton Hospital

' 01204 390861

8  [1][email address]

Our Bolton NHS Foundation Trust values
V O I C E
Vision Openess Integrity Compassion Excellence

dangos adrannau a ddyfynnir