Dear Basildon and Thurrock University Hospitals NHS Foundation Trust,

I am currently researching the use of Patient Entertainment and Patient Information Access in hospitals, how it is funded, its affordability for patients and its use in enhancing the patient experience.

I would very grateful if you could supply the information requested below. For the purpose of my study, I am defining Patient Entertainment Systems as any bedside entertainment system that is for individual use and as a minimum allows access to television programmes.
If there are any questions you cannot answer, please state this and progress through the rest of the survey

Your assistance is very much appreciated.

Question One: Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No

If Yes in all or some wards:
Is the system free or charge for patients, or is the service chargeable for either all or some content?
Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?
Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?

If No
Does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date?
Are you considering additional services such as nurse call or meal ordering or solely entertainment?

Question Two
Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject?

Yours faithfully,

Michael Bellamy

FOI, Basildon and Thurrock University Hospitals NHS Foundation Trust

Dear Mr Bellamy,

Freedom of Information Act Request Acknowledgment

Thank you for contacting the Freedom of Information Office at Basildon and Thurrock University Hospitals NHS Foundation Trust. We confirm that we have received your correspondence.

Your request below is being considered and you will receive a response within the statutory timescale of 20 working days following the date on which the request was received, as defined by the Act, subject to the information not being covered by an exemption or containing reference to a third party.

For your information, the Act defines a number of exemptions which may prevent release of some or all of the information you have requested. There will be an assessment and if any of the exemption categories apply then the information will not be released. You will be informed if this is the case, including your rights of appeal.

If the information you request contains reference to a third party then they may be consulted prior to a decision being taken on whether or not to release some or all of the information to you. You will be informed if this is the case.

There may be a fee payable for this information. This will be considered and you will be informed if as fee is payable. In this event the fee must be paid before the information is processed and released. The 20 working day time limit for responses is suspended until receipt of payment. You will be informed if this is the case.
If you have made a request for information held by the Trust - we will contact you as soon as possible if we need any further information to enable us to answer your request. If we don't need any further information we will respond to you within the statutory timescale of 20 working days following the date on which the request was received.

If you have any further queries or concerns then please do not hesitate to contact us.

With best regards,

Alan Larn.

Alan Larn | communications officer (Freedom of Information) | communications department
Basildon and Thurrock University Hospitals NHS Foundation Trust | Nethermayne | Essex | SS16 5NL
01268 524900 ext 2992
[Basildon and Thurrock University Hospitals NHS Foundation Trust request email]

safe  caring  excellent  …together

dangos adrannau a ddyfynnir

FOI, Basildon and Thurrock University Hospitals NHS Foundation Trust

Dear Mr Bellamy,

Thank you for your Freedom of Information request dated 27 March 2018, which has been handled under the Freedom of Information Act 2000 (FOIA).

Your request and our responses are as follows:

Question One: Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No

Response: Yes, in all applicable wards.

If Yes in all or some wards:
Is the system free or charge for patients, or is the service chargeable for either all or some content?

Response: There is a charge for some content. The charge goes to the provider, not to this trust.

Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?

Response: Yes.

Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?

Response: Yes; the provider is Hospedia; the contract expires in 2022.

If No
Does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date?
Are you considering additional services such as nurse call or meal ordering or solely entertainment?

Response: Not applicable.

Question Two
Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject?

Response: Not at this point.

I hope that the response that the Trust has provided is satisfactory.  However, if you are dissatisfied with the way in which your Freedom of Information request has been dealt with you can request an internal review. Please email [email address] within 40 working days with clarification of what you would like to be reviewed. We will aim to provide a review response within 20 working days.

If you remain dissatisfied, you have the right under section 50 of the Act to apply to the Information Commissioner to seek resolution to the matter. Further details can be found on their website: http://www.informationcommissioners.gov.....

Re-use of Public Sector Information Regulations 2015 – General statement of compliance

The Trust for its part is happy for you to reuse any of the information supplied to you in compliance with the Open Government Licence (OGL) terms:  Please click here for further details http://nationalarchives.gov.uk/documents... .  We do not permit the forwarding or sale of staff/departmental contact details and a specific Re-use of Information Regulations request is required for such purposes.

If relevant, you will need the permission of other information owners.  This can occur when you receive a document which is co-authored or where the ownership lies with another organisation.  Provision under both the Freedom of Information Act 2000 and Environmental Information Regulations 2004 does not entitle you to re-use the information without appropriate permissions.  Use must be in compliance with an Open Government Licence or other agreed terms.

We ask that you take a couple of minutes and complete a short survey in relation to your FOI request. The questions relate to your request and how it was handled and the response received. Click here.

Kind regards,

Alan Larn | communications officer (Freedom of Information) | communications department
Basildon and Thurrock University Hospitals NHS Foundation Trust | Nethermayne | Essex | SS16 5NL
01268 524900 ext 2992
[Basildon and Thurrock University Hospitals NHS Foundation Trust request email]

safe  caring  excellent  …together

dangos adrannau a ddyfynnir

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