Michael Bellamy

Dear North West Boroughs Healthcare NHS Foundation Trust,

I am currently researching the use of Patient Entertainment and Patient Information Access in hospitals, how it is funded, its affordability for patients and its use in enhancing the patient experience.
I would very grateful if you could supply the information requested below. For the purpose of my study, I am defining Patient Entertainment Systems as any bedside entertainment system that is for individual use and as a minimum allows access to television programmes.
If there are any questions you cannot answer, please state this and progress through the rest of the survey
Your assistance is very much appreciated.

Question One: Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No

If Yes in all or some wards:
Is the system free or charge for patients, or is the service chargeable for either all or some content?

Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?

Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?

If No
Does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date?

Are you considering additional services such as nurse call or meal ordering or solely entertainment?

Question Two
Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject?

Yours faithfully,

Michael Bellamy

FOI (NWBH), North West Boroughs Healthcare NHS Foundation Trust

Dear Michael,

Thank you for your recent email which has been received and a response is being co-ordinated. The Freedom of Information Act 2000 allows 20-working days for the Trust to respond and the deadline for your request is 22 June 2018.

In certain cases, the Act allows for an extension to this deadline. We will notify you as soon as possible if there is a need to extend the time limit.

The Trust has a statutory duty to provide advice and assistance to applicants. If you have any questions now or during the processing of your request, please contact us quoting the identifier in the subject line of this email.

Thank you.

Information Governance Team
North West Boroughs Healthcare NHS Foundation Trust
[email address] 01925 664465

dangos adrannau a ddyfynnir

FOI (NWBH), North West Boroughs Healthcare NHS Foundation Trust

Dear Michael,

Thank you for your recent request under the Freedom of Information Act 2000. Please see below the Trust’s response.

We would be grateful if you would provide feedback about your experience contacting the Trust and ask that you complete our short service satisfaction questionnaire, which is available at: https://www.surveymonkey.com/r/X2QB9XV.

Request and Response

1. Does the Trust have a Patient Entertainment offering? Yes, in all applicable wards; Yes in some wards or No

No

2. If Yes in all or some wards: Is the system free or charge for patients, or is the service chargeable for either all or some content?

Not applicable

3. Does the system offer information services in addition to entertainment, for example nurse call or meal ordering?

Not applicable

4. Can you advise if you are under contract with a provider, and if so, who it is with and when that contract expires?

Not applicable

5. If No, does the Trust have plans to implement a Patient Entertainment System and if so do you have an approximate date?

No

6. Are you considering additional services such as nurse call or meal ordering or solely entertainment?

No

7. Are you able to provide a contact for Patient Entertainment for additional dialogue on the subject?

No

Review Procedure

We hope this provides the information required. However, if it is felt that the way the request was handled or the content of the response is unsatisfactory and should be reviewed, please write to the Information Governance Team at [email address] requesting an internal review and stating the reference number at the top of this document.

A request for an internal review should be submitted within 40 working days of the day this response was sent. Any such request received after this time will only be considered at the discretion of the Chief Information Officer.

If it is then felt that the outcome of the internal review is unsatisfactory, a complaint can be made directly to the Information Commissioner’s Office (ICO) for a decision, but it should be noted that the ICO will not make a decision unless the Trust’s internal review process has been followed first. The ICO’s contact details are:

Telephone: 0303 123 1113

Email: [email address]

Website: http://www.ico.org.uk/complaints

Address: Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Regards,

Information Governance Team
North West Boroughs Healthcare NHS Foundation Trust
[email address] 01925 664465

dangos adrannau a ddyfynnir

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