Patient Communications

Daisy Needham made this Rhyddid Gwybodaeth request to Liverpool Heart and Chest Hospital NHS Foundation Trust Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

Roedd y cais yn llwyddiannus.

Dear Liverpool Heart and Chest Hospital NHS Foundation Trust,

Please could you kindly respond to the following questions:

1. Please confirm the total number of Outpatient Appointment letters sent in FY or CY 2022?
2. Please confirm the total number of Hospital Discharge Summary Notices sent in FY or CY 2022?
3. Please confirm the total number of Clinical Outcome letters sent in FY or CY 2022?
4. What % of Did Not Attends (DNA’s) did you have in Outpatients for 2022?
5. What EPR system do you use please and what is the contract expiry date for that system?
6. What PAS system do you use please and what is the contract expiry date for that system?
7. What Patient Portal(s) do you use please and what is the contract expiry date(s) for those systems?
8. If Yes to Q7, do you currently send any of your patient communications digitally? If so, what approx. % of your communications are digital per annum?
9. What EDRMs (Document Management) system do you use and what is the contract expiry date for that contract?
10. Do you have a Hybrid Mail contract in place with a managed service provider? If so, please confirm which supplier and the contract expiry date of that contract?
11. Do you have a contract in place for any Mobile or App Services delivered to your Patients? If so, please confirm which supplier and the contract expiry date of that contract?
12. Do you use any Room Booking systems for a) Clinics b) Staff? If so, please confirm which supplier(s) and the contract expiry date of that contract(s)?
13. How many DSAR requests did you receive in 2022 and what % were processed within 28 days?

Yours faithfully,

Daisy Needham

LHCH FOI Requests, Liverpool Heart and Chest Hospital NHS Foundation Trust

Dear Ms Needham,

Thank you for your request for information under the Freedom of Information Act 2000.

Your request will be dealt with in line with Trust policy and national guidelines and a response will be sent to you in no more than 20 working days.

Regards

Information Governance Team
Alder Hey Children’s NHS Foundation Trust
Liverpool Heart & Chest Hospital NHS Foundation Trust
0151 600 1845

dangos adrannau a ddyfynnir

LHCH FOI Requests, Liverpool Heart and Chest Hospital NHS Foundation Trust

3 Atodiad

Dear Ms Needham

Please find attached a response to your recent Freedom of Information
request.

Regards

 

 

Sarah

Information Governance Team

Alder Hey Children’s NHS Foundation Trust

Liverpool Heart & Chest Hospital NHS Foundation Trust

0151 600 1845