Patient Appointment Letters
Dear Pennine Acute Hospitals NHS Trust
I would like to know whether the Trust has outsourced the printing of patient appointment letters or whether patient letters are still printed in house.
If the letter printing has been outsourced please confirm the name of the incumbent provider and the contract expiry date.
Thank you
Regards
Mark
Mark Foxwell
Business Development Manager
Swiss Post Solutions
Dear Mark
RE: Freedom of Information Acknowledgement of receipt Ref code FOI8873/PAT/KA
Thank you for your recent Freedom of Information request made in relation to information held by Pennine Acute Hospitals Trust. Requests for information from one of the Care Organisations making up Pennine Acute Hospitals Trust (Fairfield General Hospital, Rochdale Infirmary, The Royal Oldham Hospital and North Manchester General Hospital) are now processed from the Salford Royal NHS Foundation Trust base of the Northern Care Alliance.
This email is an acknowledgement of your request, should the Trust find it is unable to respond to your request you will be notified following discussion with the service.
In accordance with Trust policy and the requirements of the Freedom of Information Act 2000, a period of 20 working days is assigned for processing requests. [Working days within the NHS refers to Mon-Fri.] Your request has been passed to relevant service(s) to provide details, should they require clarification on your request you will be notified.
The Trust will provide you with an explanation if we find that there is any reason why the 20 day timeframe cannot be met. The Trust will also provide details of any exemptions used in responding to your request.
Please contact us if you have any queries regarding your application.
Kind regards
Freedom of Information Office
Northern Care Alliance
Salford/Oldham/Bury/Rochdale/North Manchester
Salford Team Tel: 0161 206 1130 (Monday to Friday)
Pennine Team Tel: 0161 206 6610 (working days Mon/Tue and Thu)
(NB all PAT related responses should be addressed to the PAT dedicated FOI email address)
[email address]
Dear Mark
The Trust has now completed collation of data to support a response to
your recent Freedom of Information request.
Details requested have now been posted on the Trust website and can be
viewed using this link.
[1]http://www.srft.nhs.uk/about-us/freedom-...
We trust these details will assist with your enquiries. If we can be of
any further assistance in the future please do not hesitate to contact us
again.
Questionnaire
As a Trust we are keen to monitor and improve the services we offer. We’d
be grateful if you could take the time to answer the following questions
and provide us with any other feedback that may assist us with this
process:
Were you satisfied with the handling of your request? YES/NO
Was your request handled in a timely manner? YES/NO
Were you provided with sufficient information to assist you with YES/NO
your request?
Yours Sincerely
Freedom of Information Office
Northern Care Alliance
For Pennine Acute Hospital NHS Trust
Processed at Salford Royal NHS Foundation Trust
1st Floor, Turnpike House
631 Eccles New Road
Salford
M50 1SY (Use: M50 1SW for navigation/GPS)
Team Tel: 0161 206 1130
From: Freedom of information request
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