Passport renewals British citizens newly arrived in UK - counter signatures - no British resident who has known applicant for 2 years

Roedd y cais yn llwyddiannus.

Dear HM Passport Office,

My children are British citizens under 18 and older than 11, who were born and have been living abroad. They will shortly move to the UK to live. They currently have UK passports, which will need to be renewed within 6 months of their arrival. If at the time of the renewal a) in the opinion of HM Passport office their “appearance has changed beyond recognition from their existing passport” and b) there is no person resident in the UK who has known them for at least two years in order to counter sign their renewal applications and photos, will they be denied a renewed UK passport? If not, who should countersign their renewal application/photos or how otherwise should they obtain the renewal of their UK passports?

Yours faithfully,

J Barrett

FOI, HM Passport Office

If your enquiry falls within the remit of a Freedom of Information request
Her Majesty’s Passport Office will send you an acknowledgement within the
next 2 working days.

 

If your enquiry does not fall within the Freedom of Information remit this
will not be forwarded or responded to. Therefore please contact the
appropriate department listed below:

 

• For a passport enquiry or complaint, please complete an online enquiry
form

 

• If your enquiry or complaint relates to a certificate which you have
ordered from the General Registrar’s Office, please complete the
certificate service order enquiries form.

 

• If your request is for information relating to your data held by Her
Majesty’s Passport Office or an individual it falls under the terms of the
Data Protection Act 1998 and may qualify as a Subject Access Request,
please email [email address]

 

• If your enquiry relates to nationality you should forward your enquiry
to the UK Visas and Immigration enquiry team who are better placed to
respond, please email    [email address] 

 

 

HM Passport Office

Dear J Barrett,
 
Thank you for your enquiry.
 
The system will automatically determine whether the applicant requires a
countersignature or not.
 
If you wish to complete the countersignature online, you will be required
to nominate a person holding a valid British passport, living and working
in the UK, known you for 2 years or more and not related by birth or
marriage.
 
Alternatively if you do not know anyone living and working in the UK and
holding a valid British passport, you will be required to select the
option of a paper referee form and provide a colour photocopy of the
persons biometric page in their passport. These documents should be sent
alongside the passport.
 
If you require any further information, please contact us via e-mail
[1][email address] or call us on +44 (0)300 222 0000, Text Relay
Prefix 18001
 
Kind Regards,
 
O Lee
HM Passport Office Operations
Customer Service Management Team
Her Majesty’s Passport Office
[2]www.gov.uk/hm-passport-office
 
Apply online at: [3]www.gov.uk/apply-renew-passport
 
The details that you provide to Her Majesty's Passport Office (HMPO) and
any response from us will be sent to you by unencrypted e-mail via the
internet. This means that complete confidentiality of your personal
information is not possible because we cannot guarantee the security of
the internet communications. If you are not comfortable with this
arrangement, you may prefer to contact us by telephone or post.
 
 

dangos adrannau a ddyfynnir