Passport Renewal Turnaround

C Chrystal made this Rhyddid Gwybodaeth request to HM Passport Office

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Gwrthodwyd y cais gan HM Passport Office.

Dear HM Passport Office,

I would be very grateful if someone could inform me of the expected turnaround time for the renewal of 3 passports. I received a text to say that the applications have been received on 8 May. We fly on 4th July. I have been reading on line that some people have waited 7 - 8 weeks when the website quotes a 3 week turnaround and have only received their passports in time when they agreed to pay for a fast track upgrade. Is there currently a delay or backlog?

Yours faithfully,

C Chrystal

Newport@ips.gsi.gov.uk, HM Passport Office

Good afternoon.

Thank you for your email.

In order to locate your applications we require the barcodes to be able to trace the applications and give you advice.

Alternatively you can give us the names, dates of birth and post code of applications and we will forward your request for progress to the office processing the applications.

Regards,
Sarah Coughlan
PO3 Customer Contact Centre
Operations
Rheolwr Tîm y Ganolfan Cyswllt Cwsmeriaid

Her Majesty's Passport Office
Nexus House l Mission Court l Newport l NP20 2DW
Swyddfa Basbort Ei Mawrhydi
Tŷ Nexus l Mission Court l Casnewydd l NP20 2DW

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T:08456015403 Text Relay Prefix 18001 Rhagddodiad Text Relay 18001
www.gov.uk/hm-passport-office

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