Parking systems enquiry

The request was successful.

Dear Norfolk County Council,

1. What software do you use for Parking Enforcement (PCN issue and processing) and when does the current contract end?
2. What system do you use for cashless (pay by phone) parking and when does the current contract end?
3. What software do you use for Fixed Penalty Notice enforcement ( FPN issue and processing) and when does the current contract end?
4. What software do you use to issue parking permits and season tickets and when does the current contract end?

Yours faithfully,
Ellen Louise

Information Management, Norfolk County Council

5 Attachments

Good Morning,

 

Freedom of Information Act 2000 – Information Request ENQ-291348-T2X1Y5

 

Thank you for your request for information under the Freedom of
Information Act 2000 received on 16 October 2018.

 

Andrew Swan will be dealing with your request.
 
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clarification regarding your request, we will contact you to explain this.
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Yours sincerely,

 

Sarah Cooper, Business Support Assistant

Information Compliance Team

Dept: 01603 222661

Room 043, County Hall, Norwich

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Information Management, Norfolk County Council

Dear Ellen Louise,

 

Please find below our response to your information request.

 

1. What software do you use for Parking Enforcement (PCN issue and
processing) and when does the current contract end?

‘Chip Side’ supply our hand-helds and back office system – ongoing no end
date.

 

2. What system do you use for cashless (pay by phone) parking and when
does the current contract end?

‘MiPermit’ – ongoing no end date.

 

3. What software do you use for Fixed Penalty Notice enforcement ( FPN
issue and processing) and when does the current contract end?

Not applicable

 

4. What software do you use to issue parking permits and season tickets
and when does the current contract end?

‘MiPermit’  (virtual) and ‘Parking Gateway’ (paper) – on going with both
companies with no end date

 

If you are dissatisfied with our handling of your request you have the
right of appeal through the Council’s internal review procedure by setting
out the grounds of your appeal in writing to:

 

[1][email address]

or Information Compliance Team

Room 043

County Hall

Martineau Lane

Norwich

NR1 2DH

 

An appeal should be submitted within 40 working days of the date of this
notice and should be identified as "FOI Appeal".

 

If you are dissatisfied after pursuing the complaints procedure, you may
apply to the Information Commissioner under Section 50 of the Act for a
decision whether your request for information has been dealt with in
accordance with the requirements of Part I of the Act.  Refer to the ICO
Website at: [2]https://ico.org.uk/concerns/ for advice on how to report a
concern.  Or you can write to them at:

 

First Contact Team

Information Commissioner's Office

Wycliffe House

Water Lane, Wilmslow

Cheshire

SK9 5AF

 

Yours sincerely

 

Andy Swan, Senior Information Compliance Officer

Information Management Service

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