Overpayment of Council Tax

Jonathan made this Rhyddid Gwybodaeth request to Glasgow City Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Glasgow City Council,

Please provide details of the procedure followed when Glasgow City Council are aware that someone has overpaid council tax.

Please treat this as a Freedom of Information request.

Yours faithfully,

Jonathan Deans

Customer Care Centre, Glasgow City Council

New Service Request was submitted: RQST00007004337
You can simply reply to this Email, and your reply
will automatically be associated with this Service Request

dangos adrannau a ddyfynnir

FS_FOI (Finance), Glasgow City Council

1 Atodiad

  Financial Services

Glasgow City Council

City Chambers

Glasgow  G2

Phone 0141 287 8186

Fax 0141 287 9568

[email address]


Our 7004337  


11 July 2019  


Mr Jonathan Deans  





Email :
[1][FOI #585679 email]



Dear Jonathan,

Request under the Freedom of Information (Scotland) Act 2002


Thank you for your email received on 28 June 2019 requesting that the
following information be provided to you:


“Please provide details of the procedure followed when Glasgow City
Council are aware that someone has overpaid council tax.


Please treat this as a Freedom of Information request.


Please use this email address for all replies to this request:

[FOI #585679 email]”



I can confirm that the Council holds the information that you are
requesting.  The Council is treating your request as a request under the
Freedom of Information (Scotland) Act 2002.


The information which you have requested is as follows;


Where a Council Tax account is noted to be in credit, staff will carry out
several checks prior to requesting a refund be made:

·        Ensuring that the credit is correct and not due to a
miscalculation in the amount due

·        If there is more than one person liable to pay Council Tax on the
account, it must be verified which of these the credit belongs to by
checking payment records or by contacting the persons directly

·        Checking if any Council Tax is outstanding and if so, ensuring
that these amounts are cleared prior to proceeding with refund. This
includes checking for Council Tax outstanding for previous years and for
prior addresses in Glasgow. We will also check if the liable person has
Housing Benefit Overpayments outstanding and use any credits to offset
these prior to refund

·        If no details are held in order to refund the credit
electronically, these will then be requested in writing prior to refund.
Where this is not suitable, a cheque will be issued instead


Once all the above checks have been made, the refund details are input in
the Council Tax system and a refund payment will then be generated.



The Council accordingly feels that it has complied in full with your
request.  However, if you feel that this is not the case please contact me
at the noted e-mail address or on telephone number 0141-287-8186.


Please note that the information provided in response to your request is,
unless otherwise indicated, copyright © Glasgow City Council 2017.  It is
supplied to you in terms of the Freedom of Information (Scotland) Act
2002.  Any further use by you of this information must comply with the
terms of the Copyright, Designs and Patents Act 1988 as amended and/or the
Copyright and Rights in Databases Regulations 1997.  In particular, any
commercial use or re-use of the information provided requires the prior
written consent of the Council.


Requests for such consent should be addressed to:


            Executive Communications Manager

Glasgow City Council

City Chambers

George Square


G2 1DU

[2][email address]


Some or all of the information may be subject to third party copyright, in
which case the permission of the third party copyright holder may be
required.  No claim is made in respect of third party copyright.


Right of Review


If you are dissatisfied with the way Glasgow City Council has dealt with
your request you are entitled to require the Council to review its
decision.  Please note that for a review to take place you must:


·        Lodge a written request for a review within 40 working days of
the date of this letter

·        Include a correspondence address and a description of the
original request and the reason why you are dissatisfied

·        Address your request to the Director of Governance and Solicitor
to the Council:


Director of Governance and Solicitor to the Council

Glasgow City Council

City Chambers

George Square

Glasgow G2 1DU


Email:  [3][email address]


You will receive notice of the results of the review within 20 working
days of receipt of your request.  The notice will state the decision
reached by the reviewing officer as well as details of how to appeal to
the Scottish Information Commissioner if you are still dissatisfied with
the Council’s response.  You must request an internal review by the
Council before a complaint can be directed to the Scottish Information
Commissioner. For your information at this stage, an appeal can be made to
the Scottish Information Commissioner by contacting her office as follows
if you do remain dissatisfied with the outcome of the Council’s review
decision -  


Address: Kinburn Castle, Doubledykes Road, St Andrews, KY16 9DS.

Email: [4][email address]

Telephone: 01334 464610

You can also use the Scottish Information Commissioner’s online appeal
service to make an application for a decision:



Please note that you cannot make an appeal to the Scottish Information
Commissioner until you have first requested an internal review by the


If you wish to submit a complaint to the Council in relation to the manner
in which it has handled your request for information then you can do so by
requesting that the Council review its decision.  Details of how to
request a review are set out in the above paragraph “Right of Review”.


If you have any further queries regarding this process, please do not
hesitate to contact me.


Yours sincerely,




Derek Whyte

Service Delivery Manager

Financial Services


Glasgow - UK Council of the Year 2015
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