Outcomes by investigator, adjudicator and ombudsman Q1.

Gwrthodwyd y cais gan Financial Ombudsman Service Limited.

Dear Financial Ombudsman Service Limited,

Under the Freedom of Information Act, please provide statistics for the first 3 months of 2019 on how many cases where concluded by

investigator without adjudication
adjudicator without final decision
ombudsman with final decision.

Please don't include cases closed or withdrawn by consumer.

Yours faithfully,

A Chumber

Information Rights Officer, Financial Ombudsman Service Limited

Dear A Chumber

 

Thank you for your recent email.

 

Unfortunately we will not be responding to your request under the Freedom
of Information Act 2000 as we consider this to be an invalid request.
Section 8(1)(b) of the Act says that any request for information needs to
contain the name of the person making the request.

 

The ICO guidance says that the requester must provide enough of their real
name to give anyone reading that request a reasonable indication of their
identity. As we have only been provided with your firs initial and
surname, the request is invalid under section 8(1)(b) of the Act.

 

If you would like to make a new request with your full name, we will be
happy to consider this further.

 

Kind regards

 

stakeholder team

Financial Ombudsman Service | Exchange Tower, London, E14 9SR

 

dangos adrannau a ddyfynnir

Dear Information Rights Officer,

I look forward to your response Under the Freedom of Information Act.

Yours sincerely,

Mr A Chumber

Thompson, Peter (Stakeholder Team), Financial Ombudsman Service Limited

Dear Mr Chumber

 

Thank you for your email of 6 July 2019. I'm sorry for the delay in
replying.

 

I’ve carefully considered your request and unfortunately we won’t be
responding to your request at this time.

 

We have concerns that individuals are using pseudonyms on the ‘What Do
They Know’ website in order to hide their real name and place a burden on
the ombudsman service. This is not using the Freedom of Information Act
2000 with the spirit it was intended, so because of this, we consider it
necessary to seek your identity before responding to any further requests
for information in line with section 8(1)(b) of the Act.

 

We’ll need you to show us at least one personal identity and one proof of
address document from the list below:

 

personal identity:

 

•           current full passport

•           photocard driving licence

•           national identity card

 

 

proof of address (in the last three months):

 

•           mortgage statement or mortgage redemption statement

•           recent utility bill

•           current council tax bill

•           bank or building society statement

 

These documents can be provided to us at our offices in person, however if
that is not amenable to you, please contact us at:

 

[1][Financial Ombudsman Service request email]

 

We’ll be happy to provide further information and alternative methods of
presenting your identification documents.

 

I hope that my response addresses your request; but, if you don’t believe
we’ve fully complied with the Freedom of Information Act 2000 the next
steps are below.   

 

Kind regards

 

stakeholder team

Financial Ombudsman Service | Exchange Tower, London, E14 9SR

 

 

if you’re not satisfied with our response

 

If you’re unhappy with our response, please contact us within two months
of the date of this letter – explaining why – and asking us to carry out a
review. You can contact us by email at
[Financial Ombudsman Service request email] or by writing to this
address:

 

Stakeholder team

Financial Ombudsman Service

PO Box 73208

London

E14 1QQ

 

If you’re still unhappy after we’ve carried out our review, you can
contact the Information Commissioner’s Office within three months. You can
contact them at:

 

First Contact Team

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

SK9 5AF

 

phone: 0303 123 1113

email: [email address]

website: [2]https://ico.org.uk/make-a-complaint/

 

 

 

dangos adrannau a ddyfynnir

Gadawodd Richard Taylor anodiad ()

The rejection of this request has been discussed at:

https://www.ftadviser.com/regulation/201...

Gadawodd scrupulous Landlord anodiad ()

The FOS are in breach of the ICO guidelines which states that each request should be viewed on its merits.

Please refer to the ICO guidelines for dealing with vexatious requests