Outbound Patient Correspondence & Communications

Roedd y cais yn llwyddiannus.

Dear Bolton NHS Foundation Trust,

1: Does the Trust currently print patient appointment letters and correspondence in house or is this outsourced to a supplier?
2: What volume of pages are printed by the trust each year (an average for a rolling 12 month period is fine)?
3: If the outbound mail/printing service is outsourced, who is the current contract with?
4: If outsourced, when is the current contract due for renewal?
5: What framework was used for the procurement of that contract?

Yours faithfully,

Daniel Stonard

Freedom of Information, Bolton NHS Foundation Trust

 

Dear Sir/Madam,

 

 

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Yours sincerely,

 

Information Governance Department

Informatics Building

Royal Bolton Hospital

' 01204 390861

8  [2][email address]

 

 

dangos adrannau a ddyfynnir

Freedom of Information, Bolton NHS Foundation Trust

FREEDOM OF INFORMATION

 

 

REF: 2021-78          

Subject: Outbound Patient Correspondence and Communication      

 

 

Dear Sir/Madam,

 

Thank you for your email dated 10^th February 2021 where you requested
information about Outbound Patient Correspondence and Communication.

The information you requested is enclosed.  

 

1: Does the Trust currently
print patient appointment
letters and correspondence in Print in-house
house or is this outsourced
to a supplier?
2: What volume of pages are
printed by the trust each
year (an average for a We do not collect this information
rolling 12 month period is
fine)?
3: If the outbound
mail/printing service is Whistl
outsourced, who is the
current contract with?
4: If outsourced, when is the •Contract start date: 01/04/2020
current contract due for Three years with the
renewal? •Contract term: option of a 12 month
extension.
Expiry will be 31/03/23 unless the extension
is taken.
5: What framework was used •     Framework provider       CCS
for the procurement of that
contract? •     Framework reference    RM6017

 

If you have any queries or concerns please do not hesitate to contact the
Freedom of Information Department. It would be helpful to quote the above
reference number in any future communication.

 

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to The Chief Executive, Bolton NHS Foundation Trust, The
Royal Bolton Hospital, Minerva Road, Farnworth, Bolton. BL4 0JR.

 

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directly to the Information Commissioner. Generally the Information
Commissioner cannot make a decision unless you have exhausted the
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Information Commissioner can be contacted at The Information
Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire. SK9
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Yours sincerely,

 

Information Governance Department

Informatics Building

Opposite N Block

Royal Bolton Hospital

' 01204 390861

8  [1][email address]

 

Our Bolton NHS Foundation Trust values
V O I C E
Vision Openess Integrity Compassion Excellence

 

 

 

 

dangos adrannau a ddyfynnir

Dear Freedom of Information,

In your response it states that the service is managed in-house but details are given of a contracted third party supplier. Could you please clarify?

Yours sincerely,

Daniel Stonard

Freedom of Information, Bolton NHS Foundation Trust

Dear Sir/Madam,

 

 

Please accept this as acknowledgement of receipt of your request for
information under the Freedom of Information Act 2000. No further
acknowledgment will be sent.

 

Valid Freedom of Information Requests will receive a response within 20
working days. Please note:

 

- 20 working days will commence from the next working day following
receipt of your request

- Public holidays, Saturdays and Sundays are not classed as working days

 

 

 

Yours sincerely,

 

Information Governance Department

Informatics

Informatics Building

Opposite N Block

Royal Bolton Hospital

' 01204 390390 Ext 3982

8 [1][email address]

 

 

Our Bolton NHS Foundation Trust values
V O I C E
Vision Openess Integrity Compassion Excellence

 

References

Visible links
1. mailto:[email address]

Freedom of Information, Bolton NHS Foundation Trust

FREEDOM OF INFORMATION

 

 

REF: 2021-78           

Subject: Outbound Patient Correspondence & Communications      

 

 

Dear Sir/Madam,

 

Thank you for your email dated 10^TH March 2021 where you requested
further clarification on the answer provided for your request.

 

The information you requested is enclosed.   We went back and asked for
clarification and the response has been ammended to show this below.

 

1: Does the Trust currently
print patient appointment
letters and correspondence Print in-house
in house or is this
outsourced to a supplier?
2: What volume of pages are
printed by the trust each
year (an average for a We do not collect this information
rolling 12 month period is
fine)?
3: If the outbound N/A - whistl provide the mail service for our
mail/printing service is outbound letters and the contract details
outsourced, who is the provided relate to them. There is no printing
current contract with? contractor
4: If outsourced, when is •Contract start date: 1/04/2020
the current contract due for Three years with the
renewal? •Contract term: option of a 12 month
extension.
Expiry will be 31/03/23 unless the extension
is taken.
5: What framework was used •     Framework provider       CCS
for the procurement of that
contract? •     Framework reference    RM6017

 

 

Yours sincerely,

 

Information Governance Department

Informatics Building

Opposite N Block

Royal Bolton Hospital

' 01204 390861

8  [1][email address]

 

Our Bolton NHS Foundation Trust values
V O I C E
Vision Openess Integrity Compassion Excellence

 

 

 

 

dangos adrannau a ddyfynnir