Outbound Patient Correspondence & Communications

The request was successful.

Dear University Hospitals Coventry and Warwickshire NHS Trust,

1: Does the Trust currently print patient appointment letters and correspondence in house or is this outsourced to a supplier?
2: What volume of pages are printed by the trust each year (an average for a rolling 12 month period is fine)?
3: If the outbound mail/printing service is outsourced, who is the current contract with?
4: If outsourced, when is the current contract due for renewal?
5: What framework was used for the procurement of that contract?

Yours faithfully,

Daniel Stonard

uhcw@infreemation.co.uk, University Hospitals Coventry and Warwickshire NHS Trust

 
University Hospital
Clifford Bridge Road
Walsgrave
Coventry
CV2 2DX

Direct Line: 024 76968771
www.uhcw.nhs.uk

 

Dear Requester

We acknowledge receipt of your email to UHCW:

Freedom of Information Request Form

If you have submitted a request under the Freedom of Information Act
(FOIA) your request will be considered and you will receive our response
within the statutory timescale of 20 working days.

The reference number for your email is FOI/820.

Should you have any further inquiries concerning this matter, please reply
to this email leaving the subject line unchanged.

Yours sincerely,
UHCW

uhcw@infreemation.co.uk, University Hospitals Coventry and Warwickshire NHS Trust

 
University Hospital
Clifford Bridge Road
Walsgrave
Coventry
CV2 2DX

Direct Line: 024 76968771
www.uhcw.nhs.uk

 

Our Ref:  FOI/820
Date:  15th March 2021

By email only

 

Dear Requester

We write further to your request for information under the Freedom of
Information Act received 9th February 2021.  We have set out your request,
together with our response below. 

1: Does the Trust currently print patient appointment letters and
correspondence in house or is this outsourced to a supplier?

Both

2: What volume of pages are printed by the trust each year (an average for
a rolling 12 month period is fine)?

Approx 400,000

3: If the outbound mail/printing service is outsourced, who is the current
contract with?

CFH Docmail

4: If outsourced, when is the current contract due for renewal?

September 2022

5: What framework was used for the procurement of that contract?

[1]CCS framework (RM1063) - FP Mailing

As we have provided the information that we do hold your request is now
closed.  We trust that this is satisfactory but if you are dissatisfied
with the way that it has been handled you have the right to ask for an
internal review.  Internal review requests should be submitted within two
months of the date of receipt of the response to your original letter and
should be addressed to: Geoff Stokes, Director of Corporate Affairs, UHCW,
Clifford Bridge Road, Coventry CV2 2DX.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  The Information Commissioner can be contacted at: Information
Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9
5AF.

Yours sincerely

 

 

 

Andrea Phillips
FOI & Access to Health Records Manager

 

References

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