Dear FOI team,
Please provide the following information in email format:
1. Number of residents currently awaiting an OT assessment
2. How many OT assessments have been requested from the LA in the past 12 months.
3. Average waiting time for an OT assessment
4. If your organisation uses independent OT services
5. If so average cost paid per assessment.
6. Name, email and contact number of person responsible in your organisation who is or would be responsible for the decision to commission independent OT assessments.
Thank you for contacting Thirteen, if you are requesting a repair did you
know you can request this on your account’s self-service portal using the
You will need your tenancy number which can be found on any rent letter or
your rent payment card.
If you require your tenancy number please request from this address and
our customer service team will then respond with your number within 24
Once registered for our self-service portal you can report a repair, view
and manage your rent account and also manage your tenancy 24/7.
If you are requesting an Emergency repair please call our contact centre
on 0300 111 1000 so that we can arrange an appointment for you straight
E [email address]
Thirteen is the trading name for Thirteen Housing Group, Northshore, North
shore Road, Stockton-on-Tees, TS18 2NB, a charitable Community Benefit
Society registered under the Co-operative and Community Benefits Societies
Act 2014 with registered number 7522 and registered with the Homes and
Communities Agency as a Registered Provider number L4522 VAT Reg No.
Thirteen does not accept responsibility for any errors or omissions that
are present in this message, or any attachment, that have arisen as a
result of e-mail transmission. If verification is required, please request
a hard-copy version.
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be incomplete, or contain viruses. Thirteen has taken every reasonable
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liability for any loss or damage sustained as a result of software viruses
attached to the e-mail during transmission and advise you to carry out
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