Operational Questions

Response to this request is long overdue. By law, under all circumstances, South East Coast Ambulance Service NHS Foundation Trust should have responded by now (details). You can complain by requesting an internal review.

Dear South East Coast Ambulance Service NHS Foundation Trust,
1. Who funds Secamb?
2. Can you publish the different rates customers pay for Secamb callouts in detail?
3. Can you publish the different ratings for seriousness for the most serious patient to the least serious patient in its entirety, i.e.1-C3 etc.?
4. Why does Secamb fail to fulfil its core requirements for time taken to respond to customer/Patient calls?
5. CQC have recently awarded the status of good in their re-evaluation, why?
6. What does Secamb propose to do to rectify the failings seen by the CQC?
7. What is Secamb policy on the use of non NHS subcontractors, ie.Medi4 etc.?
8. How much do subcontractors charge Secamb for a callout?
9. Under any circumstances is a response time of over four hours acceptable?
10. Does Secamb get paid the same for taking a Customer/Patient in the Crawley area to Crawley Urgent Treatment Centre as they do to East Surrey Accident and Emergency?

Yours faithfully,

Geoff Lovell

Dear South East Coast Ambulance Service NHS Foundation Trust,

The response to your request has been delayed. You can say that, by law, the authority should normally have responded promptly and (details).

Dear South East Coast Ambulance Service NHS Foundation Trust,

Yours faithfully,

Geoff Lovell
What are you doing?
I am requesting an internal review what's that?
Anything else, such as clarifying, prompting, thanking

Yours faithfully,

Geoff Lovell

Freedom of Information, South East Coast Ambulance Service NHS Foundation Trust

Thank you for your enquiry under the Freedom of Information Act 2000
(FOIA).

Please accept this email as a formal acknowledgement of receipt of your
enquiry under the FOIA. Unless we need to contact you for further
information, your request is being handled and we aim to provide a
response within the 20 working day timescale.

If I can do anything else to help, please feel free to contact
[email address]

Kindly note that any enquiries relating to Police, Coroners or Solicitors
must be directed as per information available on our website. Please see
the following link:

http://www.secamb.nhs.uk/contact_us.aspx

Kind Regards
Freedom Of Information Coordinator

Freedom of Information, South East Coast Ambulance Service NHS Foundation Trust

2 Attachments

Dear Mr Lovell

 

Following your recent FOI request, please find attached a full and final
response.

 

If we can be of any further assistance then please do not hesitate to
contact us

 

Kind Regards

 

Freedom of Information Coordinator

South East Coast Ambulance Service NHS Foundation Trust

Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG

 

[1]https://secamb.sharepoint.com/sites/intr...

 

 

 

 

References

Visible links

2. Can you publish the different rates customers pay for Secamb callouts in detail?As with all other NHS services, the services are delivered free at point of use and thereforeSECAmb therefore does not charge the customer for callouts but are paid to provide this service directly by the local Clinical Commissioning Groups (CCGs).Dear South East Coast Ambulance Service NHS Foundation Trust,
By customer I meant the organisation that pay for the service
I know that patients do not pay.
Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of South East Coast Ambulance Service NHS Foundation Trust's handling of my FOI request 'Operational Questions'.

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/o...

Yours faithfully,

Geoff Lovell

Freedom of Information, South East Coast Ambulance Service NHS Foundation Trust

1 Attachment

Dear Mr Lovell

 

This is to confirm receipt of your FOI review request which you sent
through to us this afternoon.

 

Please note that these are dealt with by our Head of Information
Governance, Caroline Smart, and that your request has been forwarded to
her. Once she has reviewed your FOI question and the response she will be
in contact with you directly

 

With regards

 

Freedom of Information Coordinator

South East Coast Ambulance Service NHS Foundation Trust

Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG

 

[1]https://secamb.sharepoint.com/sites/intr...

 

show quoted sections

Dear Freedom of Information,

Yours sincerely,

Geoff Lovell

Freedom of Information, South East Coast Ambulance Service NHS Foundation Trust

Thank you for your enquiry under the Freedom of Information Act 2000
(FOIA).

Please accept this email as a formal acknowledgement of receipt of your
enquiry under the FOIA. Unless we need to contact you for further
information, your request is being handled and we aim to provide a
response within the 20 working day timescale.

If I can do anything else to help, please feel free to contact
[email address]

Kindly note that any enquiries relating to Police, Coroners or Solicitors
must be directed as per information available on our website. Please see
the following link:

http://www.secamb.nhs.uk/contact_us.aspx

Kind Regards
Freedom Of Information Coordinator

Dear South East Coast Ambulance Service NHS Foundation Trust,
This is to confirm receipt of your FOI review request which you sent
through to us this afternoon.
Where is the reply to my request for a review?

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of South East Coast Ambulance Service NHS Foundation Trust's handling of my FOI request 'Operational Questions'.

[ GIVE DETAILS ABOUT YOUR COMPLAINT HERE ]

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/o...

Yours faithfully,

Geoff Lovell

Freedom of Information, South East Coast Ambulance Service NHS Foundation Trust

Thank you for your enquiry under the Freedom of Information Act 2000
(FOIA).

Please accept this email as a formal acknowledgement of receipt of your
enquiry under the FOIA. Unless we need to contact you for further
information, your request is being handled and we aim to provide a
response within 20 working days. However, there may be a delay in you
receiving a full response due the current COVID-19 position.

If I can do anything else to help, please feel free to contact
[email address]

Kindly note that any enquiries relating to Police, Coroners or Solicitors
must be directed as per information available on our website. Please see
the following link:

http://www.secamb.nhs.uk/contact_us.aspx

Kind Regards
Freedom Of Information Coordinator

Freedom of Information, South East Coast Ambulance Service NHS Foundation Trust

6 Attachments

Dear Geoff

 

Please find attached Trust response to your internal review request.

 

If we can be of any further assistance then please do not hesitate to
contact us.

 

 

Many Thanks,

 

Shams Iftikhar

Freedom of Information CoOrdinator

South East Coast Ambulance Service NHS Foundation Trust

Nexus House, Gatwick Road, Crawley, West Sussex, RH10 9BG

Switchboard: 0300 123 0999, mobile: 07464 538216

 

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References

Visible links
1. http://www.secamb.nhs.uk/
2. https://twitter.com/SECAmbulance
3. https://www.facebook.com/SECAmbulance/
4. https://www.instagram.com/secambulance/