Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywWilliam Lawrence mewngofnodwch a gadael i bawb wybod.

Online payment systems

William Lawrence made this Rhyddid Gwybodaeth request to City of York Council as part of a batch sent to 16 authorities Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

We're waiting for William Lawrence to read a recent response and update the status.

Dear City of York Council,

I am conducting research on the technology used by councils to take payments from users of their online services.

Please could you advice me of:

1. What system do you use to take online payments from service users, and who supplies it?
2. When did you start using this system?
3. When does the contract end for this system?
4. What is the annual cost of the system?
5. Where is the system hosted? Please specify if it is hosted by the council in its own data centre, hosted by the council in its own cloud environment (such as AWS or Azure), hosted by the supplier as a discrete instance, or hosted by the supplier as a true software as a service
6. How does the system integrate with the other elements of your online service delivery platform?

If you use more than one solution for online payments, please could you answer the above questions for each of them.

Many thanks!

Yours faithfully,

William Lawrence

Information Governance - CYC, City of York Council

1 Atodiad

Thank you for your email.  Please note this is an automatically generated
receipt to let you know we have received your email.

 

For information:

 

·        The timescale for responding to Freedom of Information Act (FOIA)
and Environmental Information Regulation (EIR) requests is up to 20
working days. We will contact you promptly if we need you to clarify your
request or an extension to complete a public interest test.

 

·        The timescale for responding to requests for a review, for FOIA
or EIR responses, is up to 20 working days. You are also able to contact
the Information Commissioner Office (ICO) contact details below:

 

·        The timescale for responding to your rights in relation to
personal data eg: subject access to records (SAR) request, is up to 1
month. We will contact you promptly if we require further information from
you, or an extension.

 

·        The timescale for responding to requests for a review, of
responses to your rights regarding personal data, is up to 1 month. You
are also able to contact the ICO, contact details below:

 

·        If after we complete our investigation and reply to you with our
findings, you still remain dissatisfied you can contact the ICO:

 

Phone:  0303 123 1113 or via their [1]live chat. Their normal opening
hours are Monday to Friday between 9am and 5pm (excluding bank holidays). 
You can also report, enquire, register and raise complaints with the ICO
using their web form on [2]Contact us | ICO

·        You can find more information about how we deal with Freedom of
Information Requests at:

 

[3]Make a freedom of information request – City of York Council

 

·        You can find the Corporate Governance Team Privacy Notice at:

 

[4]https://www.york.gov.uk/privacy/Corporat...

 

Regards

 

Corporate Governance Team

 

 

* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
* * * * * * * * *
Help protect the environment! please don't print this email unless you
really need to.

dangos adrannau a ddyfynnir

foiresponses_NO-REPLY@york.gov.uk, City of York Council

1 Atodiad

Dear Mr Lawrence,

 

Please see below the response to your enquiry under the Freedom of
Information Act (FOIA). Please accept the councils apologies for the
delay.

 

1. What system do you use to take online payments from service users, and
who supplies it?

 - Civica web-pay

 

2. When did you start using this system?

- Before 2010

 

3. When does the contract end for this system?

- November 2024

 

4. What is the annual cost of the system?

- This system is included within a package of products therefore, this
information is not available.

 

5. Where is the system hosted? Please specify if it is hosted by the
council in its own data centre, hosted by the council in its own cloud
environment (such as AWS or Azure), hosted by the supplier as a discrete
instance, or hosted by the supplier as a true software as a service

–  SaaS

 

6. How does the system integrate with the other elements of your online
service delivery platform?

- Linked via the City of York Council website

 

If you are dissatisfied with our response you have the right to ask for an
independent review of how your enquiry was handled and responded to. This
can be done by contacting us at [1][City of York Council request email]
within 40 working days of receiving your response, stating your reason(s)
why you are dissatisfied.

 

If you remain dissatisfied following the internal review response you can
contact the Information Commissioner, contact details below:

 

Phone:  0303 123 1113 or via their [2]live chat. Their normal opening
hours are Monday to Friday between 9am and 5pm (excluding bank holidays). 
You can also report, enquire, register and raise complaints with the ICO
using their web form on [3]Contact us | ICO

 

Kind regards,

 

Information Governance Advisor.
t: 01904 554145 | e: [4][City of York Council request email]

 

City of York Council  |  Corporate Governance Team

West Offices  | Station Rise | York YO1 6GA

[5]www.york.gov.uk | [6]facebook.com/cityofyork | [7]@CityofYork

 

 

You can find information about how the Corporate Governance Team uses your
personal information at

 

[8]https://www.york.gov.uk/privacy/Corporat...

 

 

 

Please note the email address you sent your email to, is used only for
sending purposes and not monitored. This means all emails sent to this
address will not be seen by any council officers and will also be deleted.
Please resend your email to [email address]
* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * *
* * * * * * * * *
Help protect the environment! please don't print this email unless you
really need to.

dangos adrannau a ddyfynnir

Nid ydym yn gwybod a yw'r ymateb mwyaf diweddar i'r cais hwn yn cynnwys gwybodaeth neuai peidio - os chi ywWilliam Lawrence mewngofnodwch a gadael i bawb wybod.