Onboard Announcements

Lewis Middlemass made this Rheoliadau Gwybodaeth Amgylcheddol request to First TransPennine Express Limited
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Mae'r ymateb i'r cais hwn yn hwyr iawn. Yn ôl y gyfraith, ym mhob amgylchiad, dylai First TransPennine Express Limited fod wedi ymateb erbyn hyn. (manylion). Gallwch gwyno drwy yn gofyn am adolygiad mewnol.

Lewis Middlemass

Dear First TransPennine Express Limited,

I was wondering if it was possible for me to obtain the audio files that are used to create the audio announcements onboard your trains. If possible including all the stations your trains call at and all the parts in between such as "and" "only" etc.

Yours faithfully,

Lewis Middlemass

TPE No-Reply,

Thanks for getting in touch.

Thank you for your email. We usually aim to respond to all contact within
5 working days, however it may take us up to 20 working days to respond
depending on the complexity of your complaint.

If your enquiry is regarding an upcoming journey, please call us on 0345
600 1671 and quote the reference number in the subject field of this
email.

Delayed Journey?
If you are contacting us about a delay to your journey, the fastest and
easiest way to get this processed is by using our online portal.
Please visit our website and re-submit your claim using the following
link: www.tpexpress.co.uk/help/delay-repay-com...
We will ensure that your case with the above reference number is closed to
prevent any confusing double contact about your delay!

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If your contact is about our Passenger Assist service, we will respond
within 24 hours. In light of the Covid-19 pandemic, if you are booking
assistance for your upcoming journey with us please ensure that you have a
face covering whilst you receive your assistance. Our staff helping you at
our stations will also be wearing one to help protect you.

Staying up-to-date
You can get train and journey information, book tickets and print your own
personal travel timetable on our website. Just go to www.tpexpress.co.uk
You can sign up for free journey alerts at www.journeycheck.com/tpexpress.
Please don’t try to reply to this automated email, as we will be unable to
respond.

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Did you know that if you are unhappy with how we have handled a case we
can refer you to the Rail Ombudsman.
For full details, please ask us once we have processed your case. For more
information please read our Passenger’s Charter:
www.tpexpress.co.uk/about-us/passengers-....

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Please complete the following short survey and we'll be in touch regarding
an upcoming #TalkTPE event where you can join a video conference call to
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TPE Customer Relations,

Customer Relations Team
First TransPennine Express
ADMAIL 3878 FREEPOST
Manchester
M1 9YB
Tel: 0345 600 1671
Website: [1]www.tpexpress.co.uk

Thank you for contacting TransPennine Express.

Please accept our apologies that we haven’t been in touch within our
normal timescales.

Due to the increased demand on the Rail Industry, we are receiving a
higher level of enquiries from our customers and we have had to operate
during the pandemic with reduced resource.

We hope that you have been able to find a suitable outcome to your
enquiry. However, if you do still require assistance from our Customer
Resolutions team please do reply to this email.

Our website offers the answers to our frequently asked questions. You may
find the answer to any outstanding queries [2]here.

Thank you for getting in touch.

Yours sincerely

TransPennine Express

Please note that any future Delay Repay claims sent to this address cannot
be processed, and you will be advised to contact the Delay Repay team.
Details on how to apply for delay repay can be found on our website:
[3]www.tpexpress.co.uk/help/delay-repay-compensation.
If you are planning a journey, or you already have a journey booked,
please ensure that you refer to Journey Check before you travel. This will
enable you to keep up to date with any potential changes to your planned
journey. [4]http://www.journeycheck.com/tpexpress
Trans Pennine Express Limited.
Registered in England No. 09111801. Registered office: 50 Eastbourne
Terrace, Paddington, London, W2 6LG
 

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References

Visible links
1. https://www.tpexpress.co.uk/
2. https://www.tpexpress.co.uk/help/contact...
3. https://www.tpexpress.co.uk/help/delay-r...
4. http://www.journeycheck.com/tpexpress