Number of callouts vs Success rate

Connor Stringer made this Rhyddid Gwybodaeth request to Dorset & Wiltshire Fire and Rescue Service

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn llwyddiannus.

Dear Dorset & Wiltshire Fire and Rescue Service,

Please, could you provide the following information;

1. What is the Dorset fire and rescue's response time target in the last two years?
2. What is the Dorset fire and rescues ACTUAL response time?
3. What is the Dorset fire and rescue's success rate on call out's in the last two years?

Please provide the information with relevant target response time in minutes and the success of meeting that response time in percentage.

Yours faithfully,
Connor Stringer

Hannah Buxton, Dorset & Wiltshire Fire and Rescue Service

Our Ref: FOI 18 103

 

Dear Connor

 

Thank you for your request for information regarding response times.

 

We received your request on 8 October 2018 and we are dealing with it
under the terms of the Freedom of Information Act 2000.  We will treat
your request as a priority and will supply you with our findings as soon
as possible, on or before 5 November 2018.

 

If you have any queries regarding this request, please contact me
directly, quoting the reference number above.

 

Kind regards

 

Hannah Buxton

Information Compliance Officer

Dorset & Wiltshire Fire and Rescue Service

Five Rivers Health & Wellbeing Centre

Hulse Road | Salisbury | SP1 3NR

Tel: 01722 691084 | [mobile number]

dwfire.org.uk

@DWFireRescue

Podcast: DWFire

youtube.com/c/dwfire

facebook.com/DWFire

instagram.com/dwfirerescue

Internet e-mail is not to be regarded as a secure means of communication.
Dorset & Wiltshire Fire and Rescue Service monitors all Internet e-mail
activity and content. This communication and any files transmitted with it
is intended for the person(s) to whom it is addressed and may be
confidential, legally privileged and protected in law. Unauthorised use,
disclosure, copying or distribution is prohibited. Please notify the
sender if received in error then delete it from your system. Opinions
expressed in this communication may not be official policy. Whilst every
effort is made to carefully choose websites that we may provide links to,
Dorset & Wiltshire Fire and Rescue Service cannot guarantee the standards
of these sites. Virus Disclaimer: Dorset & Wiltshire Fire and Rescue
Service takes all reasonable steps to ensure electronic communications are
protected from virus infection but cannot accept any liability for any
loss or damage sustained as a result of software viruses. Intended
recipients are responsible for carrying out virus checking as is necessary
before opening any attachments.

Hannah Buxton, Dorset & Wiltshire Fire and Rescue Service

Ref: FOI 18 103

 

Dear Connor

 

Further to your email of 8 October 2018, which I have treated as a Freedom
of Information request, please find below our response to the information
that you requested.

 

Query:

 

Please, could you provide the following information;

 

 1. What is the Dorset fire and rescue's response time target in the last
two years?

 

 2. What is the Dorset fire and rescues ACTUAL response time?

 

 3. What is the Dorset fire and rescue's success rate on call out's in the
last two years?

 

Response:

 

 1. Dorset Fire and Rescue Service and Wiltshire Fire and Rescue Service
combined to form Dorset & Wiltshire Fire and Rescue Service on 1 April
2016, so the following target (quoted in our Community Safety Plan) is
for both Dorset and Wiltshire;

 

“On 75% of occasions, we will achieve our response standards based on a
10-minute response time including all call handling and travel time”.

 

Please note that this target only refers to sleeping risk properties,
which would include all dwellings, guest houses, hotels, hospitals,
prisons etc.

 

 2. The average response times to sleeping risk properties across
Bournemouth, Poole and Dorset in financial years 2016/17 and 2017/18
is as follows:

 

2016/17 = 7:44

2017/18 = 7:51

 

 3. The percentage of sleeping risk properties that were attended within
10 minutes of the call ringing across Bournemouth, Poole and Dorset
for financial years 2016/17 and 2017/18 is as follows:

 

2016/17 = 81.6%

2017/18 = 77.5%

 

I trust this answers your queries, however, if you are unhappy with the
service you have received in relation to your request and wish to make a
complaint or request a review of the decision, you should write to the
Information Management Team, Dorset & Wiltshire Fire and Rescue Service,
Five Rivers Health and Wellbeing Centre, Hulse Road, Salisbury, Wiltshire
SP1 3NR within 40 working days of receipt of the original decision. 
Alternatively you can email [1][DWFRS request email].

 

If you are not content with the outcome of your complaint or review, you
may apply directly to the Information Commissioner for a decision. 
Generally the ICO cannot make a decision unless you have exhausted the
complaints procedure at the Fire Authority.  The Information Commissioner
can be contacted at:

Information Commissioner’s Office

 

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Tel: 08456 30 60 60

01625 54 57 45

 

[2]www.ico.gov.uk

 

Yours sincerely

 

Hannah Buxton

Information Compliance Officer

Dorset & Wiltshire Fire and Rescue Service

Five Rivers Health & Wellbeing Centre

Hulse Road | Salisbury | SP1 3NR

Tel: 01722 691084 | [mobile number]

dwfire.org.uk

@DWFireRescue

Podcast: DWFire

youtube.com/c/dwfire

facebook.com/DWFire

instagram.com/dwfirerescue

Internet e-mail is not to be regarded as a secure means of communication.
Dorset & Wiltshire Fire and Rescue Service monitors all Internet e-mail
activity and content. This communication and any files transmitted with it
is intended for the person(s) to whom it is addressed and may be
confidential, legally privileged and protected in law. Unauthorised use,
disclosure, copying or distribution is prohibited. Please notify the
sender if received in error then delete it from your system. Opinions
expressed in this communication may not be official policy. Whilst every
effort is made to carefully choose websites that we may provide links to,
Dorset & Wiltshire Fire and Rescue Service cannot guarantee the standards
of these sites. Virus Disclaimer: Dorset & Wiltshire Fire and Rescue
Service takes all reasonable steps to ensure electronic communications are
protected from virus infection but cannot accept any liability for any
loss or damage sustained as a result of software viruses. Intended
recipients are responsible for carrying out virus checking as is necessary
before opening any attachments.

References

Visible links
1. mailto:[DWFRS request email]
2. http://www.ico.gov.uk/
file:///tmp/blocked::http:/www.ico.gov.uk/

Dear Hannah Buxton,

Hi there,

Could I please get the same statistics for the 2018/19 financial year?

Yours sincerely,

Connor Stringer

Hannah Buxton, Dorset & Wiltshire Fire and Rescue Service

Our Ref: FOI 19 06

 

Dear Connor

 

Thank you for your request for information regarding response times in the
financial year 2018/19.

 

We received your request on 28 January 2019 and we are dealing with it
under the terms of the Freedom of Information Act 2000.  We will supply
you with our findings as soon as possible, on or before 25 February 2019.

 

If you have any queries regarding this request, please contact me
directly, quoting the reference number above.

 

Kind regards

 

Hannah Buxton

Information Compliance Officer

Dorset & Wiltshire Fire and Rescue Service

Five Rivers Health & Wellbeing Centre

Hulse Road | Salisbury | SP1 3NR

Tel: 01722 691084 | [mobile number]

dwfire.org.uk

@DWFireRescue

Podcast: DWFire

youtube.com/c/dwfire

facebook.com/DWFire

instagram.com/dwfirerescue

Internet e-mail is not to be regarded as a secure means of communication.
Dorset & Wiltshire Fire and Rescue Service monitors all Internet e-mail
activity and content. This communication and any files transmitted with it
is intended for the person(s) to whom it is addressed and may be
confidential, legally privileged and protected in law. Unauthorised use,
disclosure, copying or distribution is prohibited. Please notify the
sender if received in error then delete it from your system. Opinions
expressed in this communication may not be official policy. Whilst every
effort is made to carefully choose websites that we may provide links to,
Dorset & Wiltshire Fire and Rescue Service cannot guarantee the standards
of these sites. Virus Disclaimer: Dorset & Wiltshire Fire and Rescue
Service takes all reasonable steps to ensure electronic communications are
protected from virus infection but cannot accept any liability for any
loss or damage sustained as a result of software viruses. Intended
recipients are responsible for carrying out virus checking as is necessary
before opening any attachments.

Hannah Buxton, Dorset & Wiltshire Fire and Rescue Service

Ref: FOI 19 06

 

Dear Connor

 

Further to your email of 28 January 2019, which I have treated as a
Freedom of Information request, please find below our response to the
information that you requested.

 

Query:

 

Please, could you provide the following information;

 

 1. What is the Dorset fire and rescue's response time target for the
2018/19 financial year?

 

 2. What is the Dorset fire and rescues ACTUAL response time for the
2018/19 financial year?

 

 3. What is the Dorset fire and rescue's success rate on call out's in the
2018/19 financial year?

 

Response:

 

 1. Dorset Fire and Rescue Service and Wiltshire Fire and Rescue Service
combined to form Dorset & Wiltshire Fire and Rescue Service on 1 April
2016, so the following target (quoted in our Community Safety Plan) is
for both Dorset and Wiltshire;

 

“On 75% of occasions, we will achieve our response standards based on a
10-minute response time including all call handling and travel time”.

 

Please note that this target only refers to sleeping risk properties,
which would include all dwellings, guest houses, hotels, hospitals,
prisons etc.

 

 2. The average response times to sleeping risk properties across
Bournemouth, Poole and Dorset in the first three quarters of financial
year 2018/19 (ending 31/12/2018) was 08:21.

 

 3. The percentage of sleeping risk properties that were attended within
10 minutes of the call ringing across Bournemouth, Poole and Dorset in
the first three quarters of financial year 2018/19 (ending 31/12/2018)
was 75.9%.

 

I trust this answers your queries, however, if you are unhappy with the
service you have received in relation to your request and wish to make a
complaint or request a review of the decision, you should write to the
Information Management Team, Dorset & Wiltshire Fire and Rescue Service,
Five Rivers Health and Wellbeing Centre, Hulse Road, Salisbury, Wiltshire
SP1 3NR within 40 working days of receipt of the original decision. 
Alternatively you can email [1][DWFRS request email].

 

If you are not content with the outcome of your complaint or review, you
may apply directly to the Information Commissioner for a decision. 
Generally the ICO cannot make a decision unless you have exhausted the
complaints procedure at the Fire Authority.  The Information Commissioner
can be contacted at:

Information Commissioner’s Office

 

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Tel: 08456 30 60 60

01625 54 57 45

 

[2]www.ico.gov.uk

 

Yours sincerely

 

Hannah Buxton

Information Compliance Officer

Dorset & Wiltshire Fire and Rescue Service

Five Rivers Health & Wellbeing Centre

Hulse Road | Salisbury | SP1 3NR

Tel: 01722 691084 | [mobile number]

dwfire.org.uk

@DWFireRescue

Podcast: DWFire

youtube.com/c/dwfire

facebook.com/DWFire

instagram.com/dwfirerescue

Internet e-mail is not to be regarded as a secure means of communication.
Dorset & Wiltshire Fire and Rescue Service monitors all Internet e-mail
activity and content. This communication and any files transmitted with it
is intended for the person(s) to whom it is addressed and may be
confidential, legally privileged and protected in law. Unauthorised use,
disclosure, copying or distribution is prohibited. Please notify the
sender if received in error then delete it from your system. Opinions
expressed in this communication may not be official policy. Whilst every
effort is made to carefully choose websites that we may provide links to,
Dorset & Wiltshire Fire and Rescue Service cannot guarantee the standards
of these sites. Virus Disclaimer: Dorset & Wiltshire Fire and Rescue
Service takes all reasonable steps to ensure electronic communications are
protected from virus infection but cannot accept any liability for any
loss or damage sustained as a result of software viruses. Intended
recipients are responsible for carrying out virus checking as is necessary
before opening any attachments.

References

Visible links
1. mailto:[DWFRS request email]
2. http://www.ico.gov.uk/
file:///tmp/blocked::http:/www.ico.gov.uk/