Norther Doctors , Vocare and Totally plc

Gillian Lansley made this Rhyddid Gwybodaeth request to NHS Newcastle Gateshead Clinical Commissioning Group

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Roedd y cais yn rhannol lwyddiannus.

Dear NHS Newcastle Gateshead Clinical Commissioning Group,

When was northern doctors urgent care allowed to change from a community enterprise into a limited company branding itself as vocare?

Was this change of structure approved by you as one of the contracting NHS parties?

do any of your CCG members have a financial or conflicting stake of involvement with vocare?

The takeover of Vocare by a listed company (Totally) may have financial risk implications. Have you reviewed your contracts with vocare to manage possible risks from this takeover?

What was the outcome of your reviews.

Have you considered the impact of CQC concerns about some vocare group activities on whether your contract with them should be reviewed or terminated?

"In the first half of 2017, following inspections by the CQC on many of Vocare’s services, a number of services were assessed as “require improvement” with the services provided under three contracts being considered by the CQC as “inadequate”. In May 2017 and July 2017, Vocare received warning notices from the CQC in relation to the services provided at St Mary’s urgent care centre in Paddington, London, Somerset OOH and at Wolverhampton urgent care at New Cross Hospital. Remedial action plans in relation to these services have been implemented and, where appropriate, new local management teams have been recruited to address these issues. Re-inspections have been undertaken by the CQC and the inspection reports on Somerset OOH and St Mary’s have been published. These inspection reports are in line with previous recommendations under the action plans.
With the assistance of external consultants, Committed Network, and with support from Totally’s own quality experts, Vocare’s governance and assurance arrangements have been reviewed and a programme is in place to comprehensively restructure them. In the second half of 2017, a further two services have been inspected by CQC and, whilst Vocare is awaiting formal notification of the outcome from these CQC inspections, initial feedback has been positive.
A total of five contracts that are managed by Vocare are subject to remedial action plans with the respective CCGs. They cover the NHS 111 services in Staffordshire and Somerset, Somerset OOH, the urgent care centres at St Mary’s, Paddington and New Cross Hospital, Wolverhampton and the integrated urgent care services in South West London and Scarborough. Vocare is working closely with the respective CCGs and the NHS to implement the agreed remedial action plans in accordance with the stated recommendations and to improve service levels at these locations."

Yours faithfully,

Gillian Lansley

FOI (NHS NEWCASTLE GATESHEAD CCG), NHS Newcastle Gateshead Clinical Commissioning Group

Our reference: NG696 - Acknowledgement

Thank you for your Freedom of Information (FOI) request received on 27 October 2017 at NHS Newcastle Gateshead CCG.

Your request is being dealt with under the terms of the Freedom of Information Act 2000 and will be answered within twenty working days.

In some circumstances a fee may be payable. If that is the case, I will let you know. A fees notice will be issued to you if appropriate. You will be required to pay the relevant fee before we will proceed to deal with your request.

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David Cull
Information Governance Officer

NHS North of England Commissioning Support
Riverside House
Newburn
Newcastle upon Tyne
NE15 8NY

Tel: 0191 374 6051
Email: [email address]
Web: www.necsu.nhs.uk
@NHSnecs

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FOI (NHS NEWCASTLE GATESHEAD CCG), NHS Newcastle Gateshead Clinical Commissioning Group

1 Atodiad

Thank you for your request received by us on 27 October 2017 for information under the provisions of the Freedom of Information Act 2000.

Replies to your specific requests are attached.

Please note that this response is on behalf of NHS Newcastle Gateshead CCG.

Would you please be so kind as to acknowledge receipt of this mail and be aware that any information we provide following your request under the Freedom of Information Act does not confer an automatic right for you to re-use that information, for example to publish it. If you wish to re-use the information that we provide and you do not specify this in your initial application for information then you must make a further request for its re-use as per the Re-Use of Public Sector Information Regulations 2005 www.opsi.gov.uk

This does not affect your initial information request.

Regards
David

David Cull
Information Governance Officer

NHS North of England Commissioning Support
Riverside House
Newburn
Newcastle upon Tyne
NE15 8NY

Tel: 0191 374 6051
Email: [email address]
Web: www.necsu.nhs.uk
@NHSnecs

Partners in improving local health
Help protect our environment by only printing this email if absolutely necessary.

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