Non Emergency Ambulance Services FOI

NHS Swale Clinical Commissioning Group Nid oedd gan y wybodaeth y gofynnwyd amdani.

Dear NHS Swale Clinical Commissioning Group,

I would be grateful if you could supply under FOI details of:
- since 1/1/2015 the company/body(s) contracted by you to supply non-emergency private ambulance service
- For each year since 1/1/2015
a) the name of the supplier(s)
b) for each year please set out the key performance indicator(s) used by the CCG to monitor whether patient journeys are completed on time (i.e if there were unacceptable delays to the collection of patients from home or hospital)
c) the number of times performance against each (KPI) was measured
d) the number of times for each measurement the supplier failed to meet the agreed (KPI) standard, and by how much they failed to meet the standard.
e) the number of times a contract performance notice was issued, and what the contract performance notice related to and required

In the last year any incidents to which the NHS manager responsible for oversight of the service(s) was alerted, where patient safety was put at risk by any action or inaction of the contractors

If you anticipate this request falling outside the time permitted for the request, please advise me how it may be amended.

Yours faithfully,

chris vallance

FREEMAN, Rhiannon (NHS SWALE CCG), NHS Swale Clinical Commissioning Group

3 Atodiad

[1]Swale CCG colRef:     Swale 002 Vallance

Date   3 April 2018

 

 

Dear Mr Vallance

 

Thank you for your email dated 3 April 2018 requesting information about
regarding non-emergency private ambulance services.

 

In some circumstances a fee may be payable and if that is the case, I will
let you know.  A fees notice will be issued to you and you will be
required to pay before I proceed to deal with your request.

 

You will receive the information you have requested within 20 working days
unless the Clinical Commissioning group does not hold the information or
there is a reason for it to be withheld.  I will write to you in any
event.

 

If you have any requirements regarding the format any information should
be supplied e.g. the language to be used, large print and so on, then
please let me know. 

 

Further information about your rights is also available from the
Information Commissioner at:

 

+------------------------------------------------------------------------+
|Information Commissioners Office, Wycliffe House, Water Lane, |
| |
|Wilmslow, Cheshire |
| |
|SK9 5AF |
| |
|Telephone: 08456 306060 or 01625 54 57 45 |
| |
|[2]www.ico.gov.uk |
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If you have any queries about this request do not hesitate to contact me.

 

Please remember to quote the reference number above in any future
communications.

 

Yours sincerely,

 

Mary Valentine

 

Mary Valentine Business Co-Ordinator

 

Direct line: 03000 424901

Email: [email address]

Base: NHS DGS CCG (Gravesend)

 

NHS Swale and NHS Dartford Gravesham and Swanley Clinical Commissioning 
Groups

 

NHS DGS CCG, 2nd Floor, Gravesham Civic Centre, Windmill Street, Gravesend
Kent DA12 1AU  www.dartfordgraveshamswanleyccg.nhs.uk

 

NHS Swale CCG, Bramblefield Clinic, Grovehurst Road, Kemsley,
Sittingbourne Kent ME10 2ST [3]www.swaleccg.nhs.uk

 

For information on how to make a complaint or submit a Freedom of
Information Request for NHS Dartford Gravesham and Swanley CCG and NHS
Swale CCG please see the relevant CCG website:
[4]www.dartfordgraveshamswanleyccg.nhs.uk or [5]www.swaleccg.nhs.uk

 

Please send all re quests for copies of personal data (Subject Access
request/Data Protection Act) to [6][email address]  or by
post to SECSU – Information Governance, Kent House, 81 Station Road,
Ashford TN23 1PP.

 

[7]cid:image003.png@01D2FBBB.B0E66130

 

This message may contain confidential information. If you are not the
intended recipient please inform the sender that you have received the
message in error before deleting it. If you have received the message in
error please do not disclose, copy or distribute information in this email
or take any reliance on its contents: To do so is strictly prohibited and
may be unlawful. Thank you for your co-operation.

 

 

Whilst emails from an NHS.net account are encrypted, and therefore secure,
we can not guarantee the safety of any sensitive or confidential
information received by, or sent to correspondents who do not have an
equally secure email account. If this is a matter of concern to you, the
alternative will be to correspond by post.

 

dangos adrannau a ddyfynnir

VALENTINE, Mary (NHS SWALE CCG), NHS Swale Clinical Commissioning Group

2 Atodiad

Dear Chris Vallance

Further to your FOI Request dated 1 April 2018 I now have pleasure in
attaching formal response

 

With best wishes

 

 

Mary Valentine

 

Mary Valentine Business Co-Ordinator

 

Direct line: 03000 424901

Email: [email address]

Base: NHS DGS CCG (Gravesend)

 

NHS Swale and NHS Dartford Gravesham and Swanley Clinical Commissioning 
Groups

 

NHS DGS CCG, 2nd Floor, Gravesham Civic Centre, Windmill Street, Gravesend
Kent DA12 1AU  www.dartfordgraveshamswanleyccg.nhs.uk

 

NHS Swale CCG, Bramblefield Clinic, Grovehurst Road, Kemsley,
Sittingbourne Kent ME10 2ST [1]www.swaleccg.nhs.uk

 

For information on how to make a complaint or submit a Freedom of
Information Request for NHS Dartford Gravesham and Swanley CCG and NHS
Swale CCG please see the relevant CCG website:
[2]www.dartfordgraveshamswanleyccg.nhs.uk or [3]www.swaleccg.nhs.uk

 

 

 

This message may contain confidential information. If you are not the
intended recipient please inform the sender that you have received the
message in error before deleting it. If you have received the message in
error please do not disclose, copy or distribute information in this email
or take any reliance on its contents: To do so is strictly prohibited and
may be unlawful. Thank you for your co-operation.

 

Whilst emails from an NHS.net account are encrypted, and therefore secure,
we can not guarantee the safety of any sensitive or confidential
information received by, or sent to correspondents who do not have an
equally secure email account. If this is a matter of concern to you, the
alternative will be to correspond by post.

 

dangos adrannau a ddyfynnir

Dear VALENTINE, Mary (NHS SWALE CCG),

Dear Mary,

Thank you for your response - but I think there might be some confusion. Your response says; "Thank you for your email of 1 April 2018 requesting information about Sexual Assault Referral Services". I'm sorry but I didn't ask about that. My request was about non-emergency ambulance services. Can you please let me know what's happened here?

Yours sincerely,

chris vallance

VALENTINE, Mary (NHS SWALE CCG), NHS Swale Clinical Commissioning Group

Good afternoon

Please accept my apologies - I was distracted and did not overtype - I am aware of the subject of your request and my advice to contact NELCSU was correct

With best wishes

Mary

Mary Valentine Business Co-Ordinator

Direct line: 03000 424901
Email: [email address]
Base: NHS DGS CCG (Gravesend)

NHS Swale and NHS Dartford Gravesham and Swanley Clinical Commissioning Groups

NHS DGS CCG, 2nd Floor, Gravesham Civic Centre, Windmill Street, Gravesend Kent DA12 1AU www.dartfordgraveshamswanleyccg.nhs.uk

NHS Swale CCG, Bramblefield Clinic, Grovehurst Road, Kemsley, Sittingbourne Kent ME10 2ST www.swaleccg.nhs.uk

For information on how to make a complaint or submit a Freedom of Information Request for NHS Dartford Gravesham and Swanley CCG and NHS Swale CCG please see the relevant CCG website: www.dartfordgraveshamswanleyccg.nhs.uk or www.swaleccg.nhs.uk

This message may contain confidential information. If you are not the intended recipient please inform the sender that you have received the message in error before deleting it. If you have received the message in error please do not disclose, copy or distribute information in this email or take any reliance on its contents: To do so is strictly prohibited and may be unlawful. Thank you for your co-operation.

Whilst emails from an NHS.net account are encrypted, and therefore secure, we can not guarantee the safety of any sensitive or confidential information received by, or sent to correspondents who do not have an equally secure email account. If this is a matter of concern to you, the alternative will be to correspond by post.

dangos adrannau a ddyfynnir