Noise nuisance investigation procedure review

Roedd y cais yn llwyddiannus.

Dear Sutton Housing Partnership,

I am writing to request information on the review of your Noise Nuisance investigation procedures instructed in May 2015 (following a Stage 2 complaint). Can you please provide the following information:

- Has the review been completed?
- What changes have been made?

Yours faithfully,
C Kononczuk

Customer Care, Sutton Housing Partnership

Thank you for contacting Sutton Housing Partnership.
This email is confirmation that we have received your enquiry and a member
of our staff in the relevant team will be working to get back to you with
an answer as quickly as possible.
If you would like to speak to us then please call our Customer Care Team
on 020 8915 2000 between 8.45am and 5pm, Monday to Friday.
Sincerely,
Sutton Housing Partnership
 

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This email and any attachments may contain confidential/copyright information and is only for the use of the addressee. You are prohibited from copying, forwarding, disclosing or otherwise using it in any way if you are not the addressee or responsible for delivery.

If you receive this email by mistake please advise the sender immediately. If you are subject to the Freedom of Information Act then Sutton Housing Partnership requests that you consult with Sutton Housing Partnership prior to releasing any information contained within this email or any attachments.

Sutton Housing Partnership may monitor the content of emails within its network to ensure compliance with its policies and procedures.

This email and its attachments are subject to, and do not create or vary, any contractual relationship between Sutton Housing Partnership and the recipient.

Sutton Housing Partnership, Sutton Gate, 1 Carshalton Road, Sutton, Surrey SM1 4LE. Registered in England and Wales no: 05589014

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Dear Sutton Housing Partnership,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Sutton Housing Partnership's handling of my FOI request 'Noise nuisance investigation procedure review'.

SHP have not responded to my FOI request dated 23/11/15. Prior to that, SHP had also not responded to direct e-mails sent to the Anti-Social Behaviour team requesting the same information. The review of their procedures was instructed internally in May 2015.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/n...

Yours faithfully,

C Garcia

Customer Care, Sutton Housing Partnership

Thank you for contacting Sutton Housing Partnership.
This email is confirmation that we have received your enquiry and a member
of our staff in the relevant team will be working to get back to you with
an answer as quickly as possible.
If you would like to speak to us then please call our Customer Care Team
on 020 8915 2000 between 8.45am and 5pm, Monday to Friday.
Sincerely,
Sutton Housing Partnership
 

====================================================================================

This email and any attachments may contain confidential/copyright information and is only for the use of the addressee. You are prohibited from copying, forwarding, disclosing or otherwise using it in any way if you are not the addressee or responsible for delivery.

If you receive this email by mistake please advise the sender immediately. If you are subject to the Freedom of Information Act then Sutton Housing Partnership requests that you consult with Sutton Housing Partnership prior to releasing any information contained within this email or any attachments.

Sutton Housing Partnership may monitor the content of emails within its network to ensure compliance with its policies and procedures.

This email and its attachments are subject to, and do not create or vary, any contractual relationship between Sutton Housing Partnership and the recipient.

Sutton Housing Partnership, Sutton Gate, 1 Carshalton Road, Sutton, Surrey SM1 4LE. Registered in England and Wales no: 05589014

Please consider the environment - do you really need to print this email?

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Freedom of Information, Sutton Housing Partnership

Dear Ms C Kononczuk,

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

 

I refer to your request for information received on 23^rd November 2015
concerning Noise nuisance investigation procedure review.  

 

Firstly I would like to apologise for the length of time in which it has
taken for me to respond to your request. Unfortunately due to an
administrative oversight your request was not logged at the time it was
received.  Steps are now in place to ensure this does not occur again.

 

In response to your request we can confirm Sutton Housing Partnership are
currently reviewing the Anti-Social Behaviour service but have already
implemented changes including weekly contact with all notifying person(s)
regardless of the level of nuisance. We have also purchased a further two
sound boxes and will be updating our webpage and leaflets to reflect the
changes to our policies and procedures. We have adopted a harm based
approach to dealing with all reports of anti-social behaviour and consider
the impact on the victim when assessing the degree of priority to be
awarded to each case.

 

In addition to that we have recently successfully secured an injunction
against a resident who refused to remove laminate flooring in line with
our tenancy conditions. For more information there will an article in the
next edition of Homefront outlining the changes to the ASB service.

If you are unhappy with the way in which your request has been handled you
have the right to ask for an internal review.  Please notify us in writing
as soon as possible with the grounds upon which you feel the appeal is
justified to : [1][email address]  or by post to Customer Care and
Improvement Team, Civic Offices, St Nicholas Way, Sutton, Surrey, SM1 1EA.

We aim to respond to you within 20 working days of receiving your request.
If it is going to take longer we will let you know.

 

Should you still be dissatisfied with the outcome you have the right to
refer to the Information Commissioner: Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF [2]www.ico.org.uk

 

Yours sincerely,

Louise Allcock

 

Louise Allcock

Scrutiny Administration Officer

Sutton Housing Partnership Ltd

Sutton Gate

1 Carshalton Road

SUTTON SM1 4LE

Tel: 020 8915 2000

Email: [3][email address]

Website: [4]www.suttonhousingpartnership.org.uk

Facebook: [5]www.facebook.com/suttonhousingpartnership

Twitter: [6]@SHP_Sutton

 

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This email and any attachments may contain confidential/copyright information and is only for the use of the addressee. You are prohibited from copying, forwarding, disclosing or otherwise using it in any way if you are not the addressee or responsible for delivery.

If you receive this email by mistake please advise the sender immediately. If you are subject to the Freedom of Information Act then Sutton Housing Partnership requests that you consult with Sutton Housing Partnership prior to releasing any information contained within this email or any attachments.

Sutton Housing Partnership may monitor the content of emails within its network to ensure compliance with its policies and procedures.

This email and its attachments are subject to, and do not create or vary, any contractual relationship between Sutton Housing Partnership and the recipient.

Sutton Housing Partnership, Sutton Gate, 1 Carshalton Road, Sutton, Surrey SM1 4LE. Registered in England and Wales no: 05589014

Please consider the environment - do you really need to print this email?

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References

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2. http://www.ico.org.uk/
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5. http://www.facebook.com/suttonhousingpar...
6. https://twitter.com/SHP_Sutton