No reply

Roedd y cais yn rhannol lwyddiannus.

Dear Golden Gates Housing Trust,
Please explain gght no reply policy because gght openly ignore tenants including on social media?

Gght say they are commented to being open transparent and accountable.

A request of gght Charity status has also been ignored after published intention of changing Charity status in June 2018.

Yours faithfully,

Gghtcritics.

Customer Service Centre,

Thank you for contacting Golden Gates Housing. We’ve received your email
and will respond within 4 hours during weekdays.

Our normal working hours are Monday to Friday, 8am - 5pm.

Emails received outside of these times will be dealt with the on the
following working day.

Save time, do it online:

Registering for an online account puts all our key services at your
fingertips. You can:
Make payments quickly and easily
View and print your rent statements

The Golden Gates Direct Team

NB: This message is sent from an automated mailbox, please do not reply
directly to this message.

This email and any files transmitted with it are confidential and intended
solely for the use of the individual or entity to whom they are addressed.
If you have received this email in error please delete this message and
inform the sender. Any copying, disclosing, using, printing, distributing
or
disseminating it or any information contained in it is strictly
prohibited. Email communication is not secure and therefore the Torus
group cannot
accept responsibility for the contents of this message. Statements and
opinions expressed may not represent those of the Torus group. Nothing in
this email shall bind the Torus group in any contract or obligation.
Messages sent to or received by the Torus group may be monitored for any
lawful purpose.

Torus 62 Limited
Registered in England and Wales
Company Registration Number: 9183881
Registered office: Helena Central, 4 Corporation Street, St Helens
Merseyside WA9 1LD
Registered charity number: 1158510

Helena Partnerships Limited
Registered in England and Wales
Company Registration Number: 4141767
Registered office: Helena Central, 4 Corporation Street, St Helens
Merseyside WA9 1LD
Registered charity number: 1107073

Golden Gates Housing Trust
Registered in England and Wales
Company Registration Number: 5021951
Registered office: Bank Park House, Kendrick Street, Warrington, WA1 1UZ
Registered charity number: 1137675

Torus 62 Commercial Services Limited
Registered in England and Wales
Company Registration Number: 05270846
Registered office: Helena Central, 4 Corporation Street, St Helens
Merseyside WA9 1LD

Caroline King,

1 Atodiad

Hi

 

Thank you for your email.

 

Torus (GGHT and Helena Partnerships) has this week converted from having
charitable status to being a different type of charitable body known as a
community benefit society. All tenants and leaseholders will be formally
notified of this legal change in corporate status next week which will
have no impact on tenancy rights or conditions.

 

When anonymous feedback is posted onto social media channels, we make a
judgement how or if we can respond. At times it is not possible to do so
because the specific issue is not clear. We encourage anybody who uses
social media as a communications or feedback channel to provide enough
information about who they are, where the live and what the issues they
are experiencing are so that we can get the most appropriate colleague to
respond.

 

If you have specific concerns or feedback I would encourage you to raise
these so we can provide advice, support or information.

 

Kind regards,

Caroline

 

 

Caroline King

Group Head Brand and Communications

 

 

 

dangos adrannau a ddyfynnir