NHS Choices

C Shah made this Rhyddid Gwybodaeth request to Department of Health and Social Care

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

Department of Health and Social Care Nid oedd gan y wybodaeth y gofynnwyd amdani.

Dear Department of Health and Social Care,

Please explain why they are so many fake reviews appearing on the NHS Choices website for Brecknock Dental https://www.nhs.uk/Services/dentists/Rev.... (All the reviews giving 5 stars are fake).

Please also explain why NHS Choices has rejected publishing my truthful review for Brecknock Dental on the NHS Choices on the untrue grounds that "We have removed your contribution because you have already posted an identical message or a similar message about the same experience". This was the review that I tried publishing:


Avoid this dentist. Dentist knew that I had periodontal disease but did not tell me. He let my teeth become loose so he could remove them in order to meet his NHS targets (he gets 3 UDAs for each tooth extraction). I lost many teeth like this. Further, like other reviewers on NHS Choices have mentioned, he also rushes through appointments – again in order to meet NHS targets (he gets 1 UDA for a simple appointment). Takes conveyor-belt approach to patients and gaming the system, putting profits before patients – read Times investigation The Great Dental Rip-Off https://www.thetimes.co.uk/article/the-g... .

In response to my FOIA request https://www.whatdotheyknow.com/request/d..., the dentist informed me that for 2018/2019 he has to achieve 29,639 UDAs and 1614 UOAs. In July 2018, the dentist informed me that for 2018/2019 “We are currently running on target and have completed around 7000 UDAs and 400 UOAs”. Patient care should NOT be target driven!!! Many more teeth will be needlessly extracted in order to help this dentist meet these targets.

Dentist has a warning on the GDC register due to a complaint I made to the GDC https://olr.gdc-uk.org/SearchRegister/Se... . If any other patient has had their tooth or teeth extracted by this dentist, please urgently inform the GDC https://contactus.gdc-uk.org/Complaint/P...

I look forward to hearing from you.

Yours faithfully,

C Shah

Our ref: DE-1148969


Dear Mr/Ms Shah,
Thank you for your correspondence of 16 September about the NHS Choices
website.  I have been asked to reply.

I appreciate your concerns.


NHS England is responsible for commissioning the content, data and
services on the NHS website.  You may therefore wish to contact it
directly.  The contact details are:


NHS England

PO Box 16738

Redditch B97 9PT


Tel: 0300 311 22 33

Email: [email address]


I am sorry I cannot be more directly helpful.

Yours sincerely,
Nung Yang
Ministerial Correspondence and Public Enquiries
Department of Health and Social Care



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