NHS Accessible Information Standard

The request was partially successful.

Dear Kettering General Hospital NHS Foundation Trust,

I have a series of questions in relation to your Trust policies and approach on the NHS Accessible Information Standard (AIS) and particularly how this impacts on blind and partially sighted patients and service users.

1) Do you currently have:
a) A specific local AIS policy?
b) An accessibility policy which references the AIS?

(2) How many of the following have you received since 1st April 2019 regarding provision of accessible information:
(a) complaints?
(b) compliments?

(3) How many of the following items have you issued to patients since 1st April 2019 under an AIS request?
(a) large print letters
(b) braille letters
(c) audio files
(d) email letters
(e) text messages

(4) What engagement do you have with people with a visual impairment regarding your implementation of the AIS?

(5) What proportion of your staff has received formal accessibility training in the last year?

(6) What percentage of current online material has been officially checked for compliance with the Government’s Digital Accessibility Regulations?

Yours faithfully,

Mike Bell

FOI (KETTERING GENERAL HOSPITAL NHS FOUNDATION TRUST), Kettering General Hospital NHS Foundation Trust

Dear Requestor,

Thank you for your request for information that was received on 31/08/2021, this is being dealt with under the terms of the Freedom of Information Act 2000.

Although we aim to provide a response within 20 working days, some requests may take longer to process, due to the ongoing COVID-19 pandemic and resulting limitations on departmental capacity.

In some circumstances a fee may be payable and if that is the case, we will let you know. We will issue a formal fees notice before commencing the work, setting out the likely cost against the amount of time anticipated.

If you have any queries about this email, please contact us. Please remember to quote the reference number above in any future communications.

Kind regards,

Kettering General Hospital NHS Foundation Trust, Thorpe House, Rothwell Road, Kettering, Northants, NN16 8UZ.

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FOI (KETTERING GENERAL HOSPITAL NHS FOUNDATION TRUST), Kettering General Hospital NHS Foundation Trust

1 Attachment

Dear Requestor,

Please find attached the Trust’s response to the Freedom of Information request received on 31/08/2021.

Kind regards,
Kettering General Hospital NHS Foundation Trust, Thorpe House, Rothwell Road, Kettering, Northants, NN16 8UZ

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