NHS Accessible Information Standard
Dear Greater Manchester Mental Health NHS Foundation Trust,
I have a series of questions in relation to your Trust policies and approach on the NHS Accessible Information Standard (AIS) and particularly how this impacts on blind and partially sighted patients and service users.
1) Do you currently have:
a) A specific local AIS policy?
b) An accessibility policy which references the AIS?
(2) How many of the following have you received since 1st April 2019 regarding provision of accessible information:
(a) complaints?
(b) compliments?
(3) How many of the following items have you issued to patients since 1st April 2019 under an AIS request?
(a) large print letters
(b) braille letters
(c) audio files
(d) email letters
(e) text messages
(4) What engagement do you have with people with a visual impairment regarding your implementation of the AIS?
(5) What proportion of your staff has received formal accessibility training in the last year?
(6) What percentage of current online material has been officially checked for compliance with the Government’s Digital Accessibility Regulations?
Yours faithfully,
Mike Bell
Please consider this e-mail as acknowledgement of your FOI request. We aim
to respond to your request within 20 working days.
Kind regards
The FOI Team
Have you searched the GMMH FOI disclosure log at
[1]https://www.gmmh.nhs.uk/disclosure-log? GMMH publishes responses to
previous FOI requests on our website and therefore information relating to
your query may already be available.
References
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Dear Mike,
Please find attached the response to your FOI request. We would be grateful if you would complete and return the below satisfaction survey.
Kind regards
The FOI Team
Please E-mail the electronic version to:
[email address]
1. How do you rate the quality of service provided
o Very Good
o Good
o Satisfactory
o Poor
2. How do you rate the degree to which the response answered your request
o Very Good
o Good
o Satisfactory
o Poor
3. How do you rate the ease of understanding of the response
o Very Good
o Good
o Satisfactory
o Poor
4. How do you rate the overall helpfulness of replies
o Very Good
o Good
o Satisfactory
o Poor
5. If any of the information was withheld, were you told which exemptions had been applied to the information?
o Yes
o No
o Not applicable
6. Did you receive the information within the 20 working day deadline?
(if yes, please go to question 10)
o Yes
o No
7. If you did not receive the information within the 20-day deadline, were you advised about the delay and kept informed about the progress?
o Yes
o No
8. Did you look at the Publication Scheme on the Website to try to find the information?
o Yes
o No
9. If yes, how would you rate the ease of locating the information?
o Very Good
o Good
o Satisfactory
o Poor
10. Please give any further comments you would like to make
Thank you
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